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Travel Insurance's Frequently Asked Questions

Finding and booking travel insurance can be a potentially confusing and time-consuming affair. That's why we've put together this list of the top insurance queries, so you can spend less time being confused and more time getting on with your holiday plans.


Searching for your policy

If you're not sure what you need out of a travel insurance policy, you can cut down your searching time with these essential Q&As:

Policy terminology

We've tried to allievate some of the mystery surrounding a lot of the jargon used in the insurance industry, so you can feel confident in finding a policy most suitable for you.

Single and Annual policies

Not sure whether to buy a single or an annual policy? Have a look at the differences below to gauge what will best suit your travel plans.

Medical questions

Finding the right medical cover for any pre-existing conditions you might have is the more complicated aspect of travel insurance. It's so important to get right, and is one of the biggest costs when making a claim. To find out exactly what you need to know before booking your medical cover, take some time to read over customers' most pressing medical-related questions.

Managing your policy

Once you have made your booking, find out the best ways to access your policy and help us answer any other transactional questions you might have.

While travelling

Hopefully nothing out of the ordinary will happen while you're away, but it never hurts to be prepared and to have insurance-related questions for when you're abroad.

Holiday Extras Travel Insurance is sold and administered by Holiday Extras Cover Limited who are authorised and regulated by the Financial Conduct Authority under registration number 828848.

Holiday Extras™ is a Trading Name of Holiday Extras Cover Limited

Holiday Extras Travel Insurance is provided by Taurus Insurance Services, an insurance intermediary licenced and authorised in Gibraltar by the Financial Services Commission under Permission Number 5566 and authorised to passport general insurance intermediary services into the UK and registered with the Financial Conduct Authority in the UK under registration number 444830.

The insurance is underwritten by Great Lakes Insurance SE. Great Lakes Insurance SE is a German insurance company with its headquarters at Königinstrasse 107, 80802 Munich. UK Branch office: 10 Fenchurch Avenue, London, EC3M 5BN, company number SE000083. Great Lakes Insurance SE, UK Branch, is authorised and regulated by Bundesanstalt für Finanzdienstleistungsaufsicht. Deemed authorised by the Prudential Regulation Authority. Firm Reference Number: 769884. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.