Travel Insurance Help Centre
Please use the live chat above for any other queries.
I would like to book a new policy
Holiday Extras offer travel insurance policies for countries that the FCDO currently advises are suitable for non-essential travel (such as holidays).
To obtain a quote please visit our insurance page.
If you are travelling to a country which has an FCDO advisory warning you may need a specialist insurance provider. battleface is a provider of flexible insurance plans for travellers going to unconventional locations, including those under government "essential only" travel advisories.
For more information or to start obtaining a quote please contact the battleface team.
I have a policy I need to cancel
Please select from these 2 options:
1) I need to cancel a policy I booked in the last 14 days
You can easily cancel your policy online using our help and support system . We advise you to do this as soon as you possibly can.
To avoid any charges, we need to receive your cancellation request within your 14 day cancellation period
To cancel and receive a full refund for your policy you must be within the 14 day cooling off period, your trip must not have commenced and you must have no claims pending on the policy.I need to cancel a policy
2) I need to cancel - all other policies
Please fill out this form as soon as you possibly can and we will cancel your policy on your behalf.
Please be aware of our current terms for cancellations:
Annual Policies - If your policy was purchased outside of our 14 day cooling off period (provided you have not travelled on the policy, made a claim on the policy or claiming on the policy), we will refund 5% of the total premium paid on your multi trip (annual) policy, for each full calendar month remaining on the policy from the date of cancellation.
NOTE: If you have already travelled under this policy you will not be entitled to a refund.
Single Trips - For single trip policies we will refund 50% of the policy premium when you are outside of the 14 day cooling off period.
I have a policy I need to amend
Please provide all the details using the link below and we will come back to you as soon as possible about the changes you would like to make to your policy.I have a policy I need to amend
I need to make a claim
We want to keep this process as simple as possible for you. For all claims please call the claims department on 0203 824 0654 or fill out an online claim form.
Checklist for all claims
1 Make sure you have your personal information (name, D.O.B. & address) and your policy number
3 Check that you have the relevant supporting documents (police reports, receipts) ready to send away
If you are in need of urgent medical attention while abroad, please contact the 24-hour emergency assistance service immediately: +44 (0) 203 824 0653
For more information about what you can claim for your specific policy, please read through your relevant policy booklet.