Insurance Help & Support
What can we help you with today?
I would like to book a new policy
Holiday Extras predominantly offers travel insurance policies for countries that the FCDO currently advises are suitable for non-essential travel (such as holidays).
If however, you are planning to travel to a European country which has an FCDO advisory warning, Holiday Extras now offers enhanced COVID-19 protect as an option extra cover. This enables you you to travel to European countries where the Foreign, Commonwealth & Development Office (FCDO) advises against "non-essential" travel, as long as the advice is against all but essential travel solely as a result of COVID-19.
To obtain a quote please visit our insurance page.
I have a policy I need to cancel
Choose one of our two options:
1. I need to cancel a policy I booked in the last 14 days
You can easily cancel your policy online using our help and support system. It's best to do this as soon as you possibly can.
If you cancel within 14 days of the receipt of your documentation and you haven't started a trip or made or intend to make a claim, we'll give you a full refund.I need to cancel a policy
2. I need to cancel - all other policies
Fill out our support form as soon as possible and we will cancel your policy on your behalf.
Please be aware of our current terms for cancellations:
Following the aforementioned 14 day period, you continue to have the right to cancel your Policy at any time by contacting Us.
If the notice of cancellation is received outside of the 14 day cooling-off period no premium will be refunded, however discretion may be exercised in exceptional circumstances such as bereavement or a change to your Policy resulting in Us declining to cover your medical conditions.
NOTE: If you have already travelled under this policy you will not be entitled to a refund.
I have a policy I need to change
Send us all the details using our support form and we'll get back to you as soon as possible about the changes you'd like to make.I have a policy I need to change
I need to make a claim
Checklist for making a claim
1. Check the Policy Schedule and Policy Wording to see whether the loss is covered.
2. Ensure you have the correct contact number relating to your claim. For an overview of all contact numbers, please visit our Claims contact information page.
3. You must obtain, keep and produce at Your own expense all receipts, invoices, reports and other documentary evidence required by Us to support Your claim. Original documents (not photocopies) will be required.
For all other queries please email: [email protected]
24 hours, 7 days a week
Tel: +44 (0) 1403 788 718 (if You are anywhere except the USA, Canada or Mexico)
Tel: +1-844-780-0494 (toll free if You are in the USA or Canada)
Tel: 00 1 819 780 0494 (if You are in Mexico)
For more information about what you can claim for your specific policy, read through your relevant policy booklet.
For more in-depth information about your travel insurance policy, take a look at our FAQs.FAQs for Holiday Extras customers FAQs for Essential Travel customers