Faster and smarter in the app... Download now

Medical travel insurance

Book comprehensive, tailored travel insurance with ALL medical conditions considered.

Finding suitable travel insurance with pre existing medical conditions isn't necessarily the hard part. It's finding a provider that won't compromise on comprehensive cover and a tailored policy for your needs. At Holiday Extras, we cover the majority of pre-existing medical conditions, and all medical conditions will be considered.

With over 99% of common conditions covered, we are proud that our specialist medical cover meets the requirements for inclusion on the Money Advice Service (MAS) travel insurance directory.

Book on or offline - We have over 30 trained insurance specialists available by phone or on livechat via our Insurance Support Page waiting to answer any questions you may have. They'll also be able to talk you through the entire booking process.

If you have an further enquiries, the Holiday Extras' Hassle-free Holiday Hub, is your one-stop shop for all-things travel related.

What is travel insurance with pre-existing medical conditions?

A precise definition of a 'pre-existing medical condition' can vary. A helpful explanation of a pre-existing medical condition is that it's any illness, sickness, disease, injury, or other physical or mental ailment or condition that, with acceptable medical certainty, existed at the time of your application for travel insurance or during a specific number of years prior to the date of your application. You are okay to travel with a medical condition as long as you are fit to travel and undertake your planned journey and it has been declared when you are buying insurance.

When purchasing medical travel insurance, a 'pre-existing medical condition' will usually refer to any kind of medical condition (or symptoms) for which medical advice, diagnosis or treatment has been given or recommended by someone of the medical practitioner at any time prior to the point of departure for your chosen trip. You would not qualify for cover if you've been advised not to travel if you had consulted your doctor. For more information on our policies and exactly what's included in your cover, please consult our policy wording page.

Why choose Holiday Extras?

  • - Over 30 years experience selling travel insurance.
  • - Voted best insurance provider 14 years running.
  • - Tailored policies to suit your personal requirements.
  • - UK-based call center and 24/7 livechat.
  • - Medical insurance specialists.

Compare medical travel insurance policy cover levels

Our travel insurance is available in both single-trip or annual multi-trip, at bronze, silver and gold levels.

Emergency medical and repatriation expenses
Curtailment and loss of holiday
Personal possessions
Passport and other documents
Personal money
Baggage delay (outward journey)
Missed departure
Missed connection
Personal liability
Legal costs and expenses
Scheduled airline failure
End supplier failure
Pet care

*Or as specified on your schedule

How to book medical travel insurance

After you have filled in your travel details in the booking form at the top of this page, we will ask you a brief series of questions to determine whether your insurance will be with medical conditions or not.

These questions will include:

  • Has your (or anyone travelling with you) doctor altered your regular prescribed medication in the last 3 months?
  • In the last 2 years have you (or anyone travelling with you) been treated for any medical condition which has been deemed or referred to as a serious or re-occurring medical condition?
  • In the last 2 years have you (or anyone travelling with you) been asked to take regular prescribed medication, or referred to a specialist or consultant at a hospital for tests, diagnosis or treatment?
  • Are you (or anyone travelling with you) waiting for any tests, treatment or a non-routine hospital appointment?

If you answer yes to any of the above questions, this will indicate that somebody on the policy has a medical condition that will need to be declared. Yourself or someone within your policy will then need to undertake the screening process which is specifically designed for customers with a pre-existing medical condition.

This discreet and confidential screening process has been designed to ensure you get cover that's tailored to your requirements - giving you peace of mind when travelling. If you will be travelling with medication check out our page full of helpful tips and advice. If you're travelling with diabetes we also have handy information for that too.

What could be considered a pre-existing condition?

Various conditions could be considered a pre-existing medical condition and would need to be declared on your medical travel insurance. Some examples include:

Making a claim

Standard cover and Cruise cover claims made on or after 25th May 2022

For new claims (excluding medical emergencies, gadget, legal expenses and financial failure claims):

Register your ERGO policy claim online and easily upload supporting documents at

The online service is available 24 hours a day, 365 days a year. Your progress is automatically saved so you can complete it at your convenience.

Alternatively, you can contact us on 0344 856 0425 Monday to Friday 9am - 5pm to register your claim over the phone, or email [email protected]

Note: If you have submitted a claim before 25th May 2022 or need to make a medical emergency, gadget, legal expenses or financial failure claim, please consult our main claims page for in-depth instructions on how to claim.

Contact information

If something unfortunately happens to you while you're on holiday, we have appointed Emergency Assistance Facilities as our dedicated 24-hour emergency assistance service are available over the phone, on live chat or via email. In the case of an emergency you should contact them as soon as you're able on the numbers below (depending on your current location):

Emergency Assistance:

24 hours, 7 days a week

Tel: +44 (0) 1403 788 718 (if You are anywhere except the USA, Canada or Mexico)

Tel: +1-844-780-0494 (toll free if You are in the USA or Canada)

Tel: 00 1 819 780 0494 (if You are in Mexico)

What is the Money Advice Service (MAS) travel insurance directory?

The MAS directory will help you find a travel insurance provider if you have a serious medical condition.

The directory can't provide quotes itself - but it can direct you to specialist firms that can. All firms, including Holiday Extras Cover Ltd are authorised and regulated by the Financial Conduct Authority (FCA) and have been through a rigorous selection process to prove their specialism.

Holiday Extras Travel Insurance is sold and administered by Holiday Extras Cover Limited who are authorised and regulated by the Financial Conduct Authority under registration number 828848.

Holiday Extras™ is a Trading Name of Holiday Extras Cover Limited

Holiday Extras Travel Insurance is provided by Taurus Insurance Services, an insurance intermediary licenced and authorised in Gibraltar by the Financial Services Commission under Permission Number 5566 and authorised to passport general insurance intermediary services into the UK and registered with the Financial Conduct Authority in the UK under registration number 444830.

The insurance is underwritten by Great Lakes Insurance SE. Great Lakes Insurance SE is a German insurance company with its headquarters at Königinstrasse 107, 80802 Munich. UK Branch office: 10 Fenchurch Avenue, London, EC3M 5BN, company number SE000083. Great Lakes Insurance SE, UK Branch, is authorised and regulated by Bundesanstalt für Finanzdienstleistungsaufsicht. Deemed authorised by the Prudential Regulation Authority. Firm Reference Number: 769884. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.