Award-winning, flexible Travel Insurance.

For comprehensive information on how to make a claim, please visit our dedicated Travel Insurance Claims Help & Support page.

We've compiled all of our Policy Documents on to one concise page, allowing you to fully understand what you're covered for.

Medical travel insurance

If you currently have a pre-existing medical condition, or have previously had one, then you will need to declare your condition(s) via our confidential medical screening process.

Holiday Extras features on the Money Helper travel insurance directory, which the FCA (Financial Conduct Authority) has confirmed meets its criteria for addition to the 'medical cover firm directory'. For more more information can be found on the Money Helper website. If you have a serious medical condition or multiple conditions, we will endeavour to find a policy that both covers your needs and suits your exacting requirements.

If you can't go on your holiday for unforeseeable circumstances or reasons beyond your control, you may be able to claim on holiday cancellation cover to reimburse any money you lose out on by having to cancel your trip. Be sure to read through the Policy Documents for more detail on what you may be covered for.

Depending on the total cost of your holiday — from money spent on flights and airport transfers, to accommodation and pre-paid expenses for excursions — you can select a cover level which appropriately covers the amount paid by a traveller to go on the trip.

We offer cover which can pay up to £5,000 for your share of any lost pre-paid expenses which you cannot get back or be transferred.

If you have to cut your trip short (curtailment) if any of the following reasons happen while on your trip: a family member, travelling companion or business associate becomes ill, injured or dies. You might be called for jury service, or be a member of HM Forces and have your leave orders cancelled.

You can claim on your travel insurance if you are late checking in at your international destination for any of the following reasons:

• If you miss your pre-booked departure from your home country (outbound) because your flight, train, bus or boat (public service) was delayed, cancelled, or affected by extreme weather or a strike.
• If while on the way to the airport your car breaks down, or you're involved in an accident and makes you miss your departure.

If any of the following scenarios happen we will pay you up to £1,000 for both a missed departure or a missed connection.

It can be one of the most stressful and irritating situations to happen while you're on holiday. Sadly, it does happen. Losing your luggage while in transit — either by the airline, or a transfer — is the last thing you want to happen.

Discover a world of adventure as a backpacker, with the perfect companion by your side – Backpacker travel insurance. For more information, including detailed information on how to book, please visit our dedicated Backpacker travel insurance page.

Protect your excess on your holiday car hire, with Holiday Extras' Car Hire Excess Insurance. This includes cover against misfuelling, theft, possession loss, key cover, and breakdown recovery.

Gadget cover

Make sure all your technology is insured and protected while you're away with our handy gadget cover. With three different levels to choose from, you can get varying protection to mirror the value of your gadgets. We offer cover against loss, accidental damage, malicious damage and unauthorised usage.

We have a great and varied selection of optional cover you can add on to your travel insurance policy for extra safety. Depending on the type of holiday you're going on, what you will be bringing with you or what you plan on doing, we can offer flexible cover which you can add on to your policy as you see fit.

Winter Sports

We want to make sure you are covered for whatever winter sports activity you choose. Our winter sports add-on provides extra cover in place if you plan on skiing, snowboarding, outdoor ice-skating, ice-windsurfing or snowmobiling.

If you need to make a claim:

Please consult our claims page for in-depth instructions on how to make a claim.

To amend or cancel your policy:

Please visit: www.holidayextras.co.uk/insurance-support or contact Your travel agent that You purchased the Policy from.

If you wish to make a complaint

We understand things don't always go to plan, and we're here to help however we can. If you wish to make a complaint, please visit our dedicated complaints page and follow the instructions provided.

Emergency Assistance for customers abroad:

24 hours, 7 days a week

Tel: +44 (0) 1403 788 718 (if You are anywhere except the USA, Canada or Mexico)

Tel: +1-844-780-0494 (toll free if You are in the USA or Canada)

Tel: 00 1 819 780 0494 (if You are in Mexico)

Finding and booking travel insurance can be a potentially confusing and time-consuming affair. That's why we've put together a list of the top insurance queries, so you can spend less time being confused and more time getting on with your holiday plans. For a comprehensive list of our most frequently asked questions please consult our Travel Insurance FAQ page.