Welcome to the Holiday Extras' Travel Help Squad
How can we help you today?
Need assistance? We're here to help every step of the way. Whether you have a question, need support, or require detailed advice, our award-winning customer service team is ready to assist. You can start a Live Chat If your query needs a personal touch, we'll provide you with a direct phone number to connect with a real person.
With over 40 years of experience and industry recognition for outstanding service, you're in safe hands.
Start a live chat
Our live chat service is run by the Holiday Extras' Help Squad to provide real-time support and answers to questions you may have about our products or your booking. 85% of our chats are answered by our team within 1 minute, even during our busiest periods.
The team are on hand
Monday to Friday – 9am to 8pm
Saturday & Sunday – 9am to 5pm
Yet to travel and need to make changes to your booking?
To amend or cancel your booking, simply log in and head to the Trips and Bookings section in your account.
Our user-friendly self-serve platform puts you in control, making it simple to manage your bookings, vouchers, and policies anytime, anywhere. Available 24/7, it's designed for your convenience, so you can handle your travel plans effortlessly. With less than 2% of our customers needing to contact our team, we're proud to offer a service that works seamlessly for you.
Check out our help pages on amending your booking
We've created helpful guides to assist with common booking changes:
Need help with insurance? We've got you covered
Whether you're looking to purchase a new policy, need to make changes, or want to file a claim, we're here to help.
New policies can be booked via our dedicated insurance page.
Need to renew your policy? Visit our renewal page for a simple and quick process.
If you need to cancel your policy, you can do so by visiting our cancellation page.
To make a claim, head over to our claims page for all the details you'll need.
Have feedback or need to raise an issue? Let us know via our dedicated feedback page.
If things go wrong, we're here to help
Already travelled and things didn't go to plan? We promise to fix your hassles quickly and without fuss.
As part of our promise to you, we are committed to:
Making it easy to report an issue: Use our AI assistant to help you draft a letter and include all the information needed for follow up.
Raise an issue
Getting back to you quickly: We will acknowledge your issue as soon as you report it, then read and triage it within 24 hours and keep you updated while we resolve it.
We aim to resolve 80% of issues within 21 days and our current average resolution time is 7 days.
Give us feedback
Good or bad, send us your comments. We love receiving feedback as it helps us improve and serve you better It's also great to hear where members of our team have done particularly well.
Leave some feedback
Write to us
You can also write to us directly and we'll be happy to assist you with your query.
Address:
Holiday Extras,
Ashford Road,
Newingreen,
Hythe,
Kent
CT21 4JF