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Travel Insurance Claims
Help & Support

Need to Make a Claim? Let's Get Started.

An image of a medium sized medical bag on an airport baggage conveyer belt. The medical kit is red with a white cross.
1

Is it an emergency?

If you need immediate assistance for a medical emergency, call the emergency number. For non-urgent issues, starting an online claim is the quickest and easiest option.

An image of a lady with a blue denim shirt holdaing and using her smartphone.
2

What you'll need

To speed up the review of your claim, submit it online with the following ready:

  • Your policy number
  • Photos of the damage (if applicable)
  • Receipts for any related costs

The more information you provide, the quicker the claims administrators can process your claim.

Support team image
3

We do the rest

Once your claim is submitted, the claims administrators will assess the situation and contact you with updates and next steps. For claims made over the phone, the team will guide you through the process.

How to make a claim

For claims that are not related to Legal Expenses, Gadget Cover, or Financial Failure, follow the instructions for your policy purchase date below.

Claims for policies purchased on or after 1st June 2023:

The easiest way to register your claim is online, available 24 hours a day, 365 days a year. Your progress is automatically saved so you can complete it at your convenience:

www.submitaclaim.co.uk/holidayextras

Alternatively, you can call us to register your claim over the phone:

01403 286 547 Monday to Friday 9am - 5pm

Claims for policies purchased before 1st June 2023:

The easiest way to register your claim is online, available 24 hours a day, 365 days a year:

https://holidayextras.davies-group.coms

Alternatively, you can call or email our claims team to register your claim:

01403 788 717 Monday to Friday 9am - 5.30pm

[email protected]



Already submitted a claim?

If you submitted your claim after May 25th, 2022:

Call our team on 01403 788 717 (Monday - Friday, 9am - 5pm). Choose option 1.

Email our team at [email protected]

If you submitted your claim after June 1st, 2023:

Call our team on 01403 286 547 (Monday - Friday, 9am - 5pm).

Email our team at [email protected]


Please keep copies of all the information that you send. For more information about what you can claim for your specific policy, please read through your relevant policy booklet.


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