Reviews of the Sofitel Heathrow

We had a minor problem finding the correct driving lane to the Sofitel hotel but other than that we parked up ok had a good meal in the restaurant a good nights sleep then an easy walk into Terminal 5 for our flight. Arriving back it was 40 minutes from landing to getting into our car nice and relaxed.

Mr Pretty, 23 Mar 2022

Sofitel
5 out of 5

We we’re very pleased with the whole experience, from checking in to checking out. The receptionist at check in was very friendly and efficient and even gave us a further upgrade. We visited the bar and had a very nice bar meal again the staff were very friendly. Prior to checking out we rang down for a cab to terminal 3 and by the time we reached reception and checked out the car had arrived.

Mr Stephens, 21 Mar 2022

Sofitel
5 out of 5

Package was misleading about parking off site and staff at off site parking were rude.

Mr Bruce-Jones, 20 Mar 2022

Sofitel
2 out of 5

Helping people who, for no fault of their own, cannot fulfil the booking. We were delayed for 26 hours and could not stay at the hotel because we were considered to be a "no show". You have done nothing for us and neither have the Soffitel T5.

Mr Guy, 20 Mar 2022

Sofitel
1 out of 5

Easy, uneventful parking, check-in and car collection.. Helpful staff.

Mr Sanders, 18 Mar 2022

Sofitel
5 out of 5

The hotel at Heathrow - Sofitel T5 - was amazing. The staff were fantastic, the room perfect and although dinner was expensive and not that great, it was adequate!

Mrs Studden, 18 Mar 2022

Sofitel
5 out of 5

We had an amazing stay at the Sofitel on Heathrow T5 - great staff, wonderful room and brilliant position.

Mrs Studden, 17 Mar 2022

Sofitel
5 out of 5

Your advertising led us to believe that we were booking parking and a night’s stay at the Sofitel Terminal 5 Heathrow which was not actually the case, we didn’t read it carefully enough. What we actually got was meet and greet parking with an outside contractor which we failed to realise until we went to retrieve our car at the end of the holiday. On arrival at Sofitel on the day before departure, we presented at the drop-off point and were directed to their underground car park, on our return, we went to validate our ticket at the hotel, only to be told of our error. had it not been for the kindness of the duty manager, we would have faced paying for 11 nights parking in the hotel car park (which is what we thought we had purchased), he gave us a free exit ticket so the day was saved.

Mr Dowden, 17 Mar 2022

Sofitel
2 out of 5

Very comfortable Sofitel at T5. Had a very early flight checking in at 5am, so staying here was the best thing for us. Lovely meal in the evening and all staff very attentive and helpful

Mrs Silverlock, 16 Mar 2022

Sofitel
5 out of 5

The Sofitel with its underground carpark is perfect for an overnight stay if departing early from T5. BA even encourages back drop off the night before so in the morning you just have to go through security.

Mrs Elworthy, 11 Mar 2022

Sofitel
5 out of 5

The hotel was very comfortable and convenient.

Mrs Doyle, 08 Mar 2022

Sofitel
4 out of 5

Sofitel hotel very convenient for T5 and staff very helpful (even upgraded us) Dinner very good and good bar. All in all excellent.

Mr Axtell, 08 Mar 2022

Sofitel
4 out of 5

The hotel staff were very welcoming and helpful. Parking the car was easy. The hotel was linked to Terminal 5, making the transit to the terminal effortless. On our return, accessing our parked car was straightforward, contributing to a stress-free arrival experience.

Mr Crediton, 04 Mar 2022

Sofitel
5 out of 5

The hotel was very good and clean .The reception very helpful so there were no problems.

Mrs Parkinson, 02 Mar 2022

Sofitel
5 out of 5

Warmly welcomed on arrival and received a complimentary room upgrade. Very comfortable and quiet room with a spacious bathroom but the best feature of the hotel for us was the location - just a few minutes walk via a covered walkway to T5. Ideal for an early flight!

Mrs Quinn, 28 Feb 2022

Sofitel
5 out of 5

Wry smooth and well managed process.

Mr Douglass, 23 Feb 2022

Sofitel
5 out of 5

Excellent staff. Very clean rooms. Parking was easy. Great access to the terminal Good food

Mr Bull, 18 Feb 2022

Sofitel
5 out of 5

Really lovely hotel with a luxurious room which really got our holiday off to an excellent start. We have recommended to friends and will definitely stay again.

Mr Cox, 03 Feb 2022

Sofitel
5 out of 5

Our pre. flight stay at the terminal five Sofitel was an excellent start to our travel. We will use this hotel again.

Mr Cope, 30 Jan 2022

Sofitel
5 out of 5

Yes excellent facilities and great service from Hotel and staff!

Mr Hollingsworth, 29 Jan 2022

Sofitel
5 out of 5

Always like the Sofitel except we missed La Belle Époque restaurant as it is closed presently due to Covid ????. Also having booked with Holiday Extras we were not eligible for our loyalty points ????

Mrs Wall, 19 Jan 2022

Sofitel
4 out of 5

All good, only downside was that we arrived at hotel 16:30 and no table available in restaurant until 20:30. Given that we needed to be checking in for our flight at 05:20 next day, this did not work for us, so in stepped M&S. Maybe the hotel details need to be more forceful on this topic.

Mrs Bryant, 15 Jan 2022

Sofitel
4 out of 5

Staff very polite, courteous and helpful. Room was clean and welcoming. Location fantastic for flights from terminal 5. Only downside was it was difficult to find the hotel on return. Better signage would help!

Mr Bright, 14 Jan 2022

Sofitel
5 out of 5

Everything went very smoothly

Mrs Ilines, 09 Jan 2022

Sofitel
5 out of 5

Easy to park, welcomed at reception. Was upgraded. Nice 3 course meal included in the package

Mr Oldershaw, 05 Jan 2022

Sofitel
5 out of 5

We have used The Sofitel hotel on a number of occasions, both at Gatwick and Heathrow. Staff are friendly and helpful, rooms are really comfortable and the restuarant is excellent. Parking the car is so easy and its just great to have a short walk from T5 to the hotel before and after our holiday.

Mr Davies, 05 Jan 2022

Sofitel
5 out of 5

Excellent location for T5. Hassle free park and stay and easy collection without settling foot outside’

Mr Sparrow, 04 Jan 2022

Sofitel
5 out of 5

I had to book an extra night at the Sofitel Heathrow due to BA changing the date of my flight. It would have been convenient if I could have added this to the original booking rather than having to make a separate booking.

Mr Sherwin, 03 Jan 2022

Sofitel
4 out of 5

Sofitel Heathrow excellent and no problem with parking even though we were six hours late getting back

Mrs Gould, 31 Dec 2021

Sofitel
5 out of 5

Excellent. Sofitel is very convenient, very comfortable, but NOT cheap. Car parking at Sofitel excellent

Mr Gillings, 26 Dec 2021

Sofitel
5 out of 5

I appreciated the fact that I could walk to terminal 5. The staff were very helpful and polite

Mrs Moyce, 24 Dec 2021

Sofitel
5 out of 5

We booked hotel stay with parking at the Sofitel T5 London Heathrow Airport. Easy to book and use our credit vouchers. Hotel was as described, friendly staff, good service. Very secure parking in the underground car park. Easy walk into the airport.

Mr Edge, 20 Dec 2021

Sofitel
5 out of 5

Everything was fine.

Mr Jones, 20 Dec 2021

Sofitel
4 out of 5

Smooth and efficient. Room good, safe parking easy access to T5 and straightforward directions

Mrs Eaton, 17 Dec 2021

Sofitel
5 out of 5

The hotel was wonderful and being attached to T5 made the whole thing so much less stressful than usual. The car park was easy find and nice size spaces.

Mrs Hepburn, 14 Dec 2021

Sofitel
5 out of 5

Ideal for our purpose

Mr Durrant, 13 Dec 2021

Sofitel
5 out of 5

very easy parking hotel excellent room very quiet restaurant and bar god value perfect for next day as you are in the departure area in 5 mins will certainly use again

Mr Hogg, 13 Dec 2021

Sofitel
5 out of 5

Hotel(Sofitel terminal 5) was great & the blue circle meet & greet made parking hassle free.

Miss Ash, 12 Dec 2021

Sofitel
5 out of 5

Hotel great, only thing I wouldn’t do again is pre book the meal as there wasn’t much choice on that package, it may cost more but had more choice.

Mrs Dixon, 12 Dec 2021

Sofitel
5 out of 5

Facilities and staff as described. Very easy booking process

Mr Davies, 10 Dec 2021

Sofitel
4 out of 5

Excellent accommodation convenient to terminal

Miss Walford, 08 Dec 2021

Sofitel
5 out of 5

Lovely hotel and so convenient to terminal 5. Car parking very secure. Only slight niggle -I was asked to take my car park ticket to reception to be validated on my return. This proved to be unnecessary and delayed our homeward journey by at least half an hour.

Mrs Wadsworth, 06 Dec 2021

Sofitel
5 out of 5

We booked a private transfer from the airport but we were not expected and eventually a taxi (not good standard) took us to our hotel

Mr Morris, 04 Dec 2021

Sofitel
2 out of 5

The hotel was very comfortable and provided all we needed it was just a short walk to terminal 5. Leaving the car in the hotel car park made it easy on our return

Mr Clarke, 03 Dec 2021

Sofitel
5 out of 5

Easy to book, good hotel. Good start to a holiday.

Mr Sheldon, 02 Dec 2021

Sofitel
5 out of 5

Great communication, accommodation and parking all good.

Mrs Linkins, 30 Nov 2021

Sofitel
5 out of 5

Booked an airport hotel and parking which was efficient and convenient.

Mr Cromarty, 29 Nov 2021

Sofitel
5 out of 5

Comfortable room and easy access the departures and happy with parking

Mrs Wall, 27 Nov 2021

Sofitel
5 out of 5

You were great but when we got back to the Sofitel and picked up the car we drove off. On the way home I noticed that the Mercedes badge had been ripped off the bonnet and there was a considerable dent in a door probably from the large black SUV that I had parked next to. "Owners park at own risk" will be Sofitel's response so I haven't bothered to contact them. I've no proof of "before" and "after". I'll use and recommend you though.

Mr Marples, 25 Nov 2021

Sofitel
3 out of 5

Check in was fine. The dinner was fine but we felt it was a 'bit' over priced. The staff were charming and helpful. The room was clean but I would have to say very 'brown'..... It desperately needed some colour, even if it was just some patterned cushions.

Mrs Vye, 23 Nov 2021

Sofitel
4 out of 5