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Top class style, high class reviews

Have a read of what our customers have to say about their stay at the Heathrow airport Sofitel hotel before your stay.

Showing 1 - 10

Reviews for

  • Average customer rating: 9 out of 10
  • Number of reviews: 1024

Great hotel and location for Terminal Five , very helpful and polite staff . Would definitely stay again if flying from T5 .

10 out of 10Sofitel

Excellent hotel. Lovely efficient welcome from staff. Very comfortable bed/room. Restaurant with varied menu and delicious food all served in a charming manner

10 out of 10Sofitel

Hotel was very good. We had a problem with Blue Circle as none of their numbers worked so we had to turn up without any prior warning. On the return the plane was 7 hours late so we arrived after midnight. Again the mobile numbers were not accessible until 4.00 am. We had to pay the £15.00 late fee. We took out cover for this - how do we claim it back?

8 out of 10Sofitel with Purple Parking Meet and Greet (was Blue Circle)

All good, but with delay collecting car on return waiting over half an hour despite ringing from arrivals.

8 out of 10Sofitel

Everything went really well. From the car park attendant to the Sofitel Hotel. Would definitely use again.

10 out of 10Sofitel

Waited a little time for return of car but it was 17:00 at Heathrow!!

10 out of 10Sofitel

All good

10 out of 10Sofitel

Room had an electrical fault which kept blowing the electrics so we were fumbling around in the dark on 3 occasions! Rather than move us to another room we had to have the intrusion of an engineer in and out of our room - not the best way to spend the night before a long flight. Hotel very over-priced, the only plus point is its excellent location in the terminal.

3 out of 10Sofitel

Simple and easy drop off, completed in a timely manner via T5 Heathrow. Car was ready and waiting as I arrived at the pick up point. Perfect

10 out of 10Sofitel

Hardly meet and greet! Had far more walking than anticipated . Staff really unhelpful

4 out of 10Sofitel with Purple Parking Meet and Greet (was Blue Circle)