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Life at Holiday Extras
When you join HX, you become part of a culture that puts people first. We believe that when our team thrives, everything else follows - so we focus on what really matters: belonging, wellbeing, growth, and connection.
That's why we were named the Best Workplace in Travel 2024, and listed as one of the Sunday Times Best Places to Work 2025 - both based entirely on feedback from our team, and a reflection of what it truly feels like to work here.
At the heart of our culture are our five values.
They are what guide us and they're what we look for in each other.
They reflect our hopes and expectations to and of our team. They shape how we show up, make decisions, and grow. We believe we will go further and faster if we live up to them.
Each value comes with a shared understanding of what it really looks like in action. They are challenging, they encourage us to take risks, put our trust in others and own our futures.
Be Courageous
Be At The Helm
Be Pioneering
Be One Team
Be The Best Version of You
Recognised for Living Our Values
We're proud that our values aren't just words on a page - they shape how we work together and what it feels like to be part of HX. And that was recognised nationally when we were listed as one of the Sunday Times Best Places to Work 2025.
This award is based entirely on feedback from our team, and it reflects the culture we've built together - where belonging, growth and purpose really mean something.
Unleashing your potential
When it comes to innovation, we're not just keeping up - we're setting the pace!
Whether you're joining us with AI experience or are completely new to it, we'll support you on this journey with us. AI is central to our strategy and embedded in how we work, across every team. Whether you're a software engineer or a customer specialist, everyone at HX has access to cutting-edge tools and training to explore the power of AI in their day-to-day role.
As part of our mission to 'leave no human left behind,' we've created a masterclass program to equip every HXer, regardless of role or level, with the skills and confidence needed to use AI tools effectively.
But this isn't a top-down rollout - it's a cultural shift. Our CEO's message is clear: experiment, take risks, and learn fast. Innovation doesn't come from playing it safe, so we make sure HXers have the time, tools and encouragement to test things out and lead the way.
We're proud that our AI work has already earned industry recognition - winning AI Implementer of the Year at The AI Summit in London. But what matters even more is how it's empowering our people to work smarter, solve real problems, and help shape the future of travel. That's where the real progress happens - and we're just getting started.
We're committed to your growth and progression - every HXer has access to an annual learning and development budget, with a mix of in-house and external opportunities to support whatever path you're on. Our HX Mentoring Programme connects you with experienced colleagues for support, guidance and practical advice to support your focus.
We also run #IAmRemarkable workshops, led by trained HX facilitators. These sessions help underrepresented groups build confidence and celebrate their achievements in a supportive space.
To give you clarity and direction, we've created clear career pathways with transparent salary benchmarks and progression steps. You'll know what's possible, what to aim for, and what support is available to get you there.
Inclusion & Community
What makes HX, HX? We don't rely on magic - we do things with intention. From building strong teams to creating an inclusive, welcoming culture, everything we do is designed to help people thrive. Ask anyone here and you'll hear the same thing: it's the people who make HX special.
We're a warm, supportive team that's curious, driven and always looking for better ways to do things - together.
We are deeply committed to Diversity, Equity, and Inclusion (DE&I), and work hard to ensure everyone has equal opportunities to grow, succeed and feel valued.
When you join us, you're welcome to become a part of any of our HX Community groups. These employee-led groups bring together like-minded individuals for support and friendship while driving meaningful changes within the business.
We believe connection is key, which is why we run our biannual event, HX Connect.
It's a standout event in our calendar - a few focused days of learning, connection and collaboration. We bring in internal and external speakers, run interactive workshops, and offer plenty of wellbeing and social activities. It's a chance to step away from the day-to-day, share ideas, build skills and celebrate everything that makes HX special.
With such a wide range of activities, there's always something for everyone!
Travel For a Better Future
We believe travel can - and should - be a force for good. It brings people together, supports wellbeing and creates opportunity. But we also know it comes with a footprint, and we're committed to doing better for both people and the planet.
We're committed to creating a business that's sustainable, inclusive, and purpose-led - from the way we support our people, to how we give back and grow for the future.
People first
We've built a culture where inclusion, growth and community are at the core. Every HXer can spend 1% of their working hours volunteering, focusing on school partnerships that support and inspire the next generation. Our growing work experience programme helps students explore career paths and build real-world skills.
We run regular inclusion training, awareness sessions and track progress through our Inclusion and Belonging survey. Our community efforts include fundraising, festive donation drives and local clean-up events.
Protecting the Planet
We're taking active steps to reduce our environmental footprint and work toward a more sustainable future. We've signed the Glasgow Declaration and are committed to reaching net zero by 2050. On campus, we've made real progress - from solar panels and energy-saving lighting to zero landfill waste. We help customers make greener choices too, through tools like our Good Trip Index and clear sustainability ratings across our products.
Get Involved
Our impact work is built into how we work - not bolted on. We encourage every HXer to get involved, whether that's through volunteering, community work, joining one of our inclusion initiatives, or helping shape the future of travel for good.
We know we don't have all the answers yet - but we're taking action every day to get better, together.
Find out more on our impact pages
Wellbeing
From the moment you arrive, your wellbeing is a priority. We're proud to promote a healthy, balanced workplace - offering regular activities like on-campus yoga, C25K running groups, fitness circuits and massages. You'll also find a dedicated wellbeing room on site, with quiet space for prayer and a private area for expressing parents.
Our team of trained Mental Health First Aiders are here to support when you need it, and all managers take part in ongoing mental health training to help create a positive, supportive environment.
From your very first day, you and your immediate family will have access to our Employee Assistance Programme, offering confidential help across mental, physical and financial wellbeing. After four years, you'll also be eligible for BUPA Private Medical Insurance, including fast-track mental health support.
And because life doesn't always fit into a 9–5 schedule, we offer flexible working patterns wherever possible - so you can take care of yourself, and the people around you.