Heathrow Novotel Hotel Reviews

on arrival at the Novotel we had no problem parking our car however on speaking to front of house staff they were unable to find our reservation initially. On returning to the hotel to stay for one night before we began our journey home again they were unable to find our booking. Not what you need after a very long day travelling. We were finally allocated a room which was clean however it was tired with wood chip paper and a separate toilet. The public area downstairs was lovely and very modern On a positive note it was a quiet room and no noise heard from fellow guests. Unfortunately we also had a wake up call at 6am which we hadn't ordered. Staff did waive our last day of parking so this was appreciated We had prebooked our breakfast which was lovely plenty of choice and good quality. All the staff were very friendly

Mrs Mallett, 03 Jun 2017

Novotel
4 out of 5

Everything went very well. Staff extremely helpful and hotel bright and welcoming.

Mr Kenealy, 21 Apr 2017

Novotel
5 out of 5

Everything went very well. Staff extremely helpful and hotel bright and welcoming.

Mr Kenealy, 21 Apr 2017

Novotel
5 out of 5

when I booked the novotel I also booked for a 3 course meal, When I went down to dine I was very disappointed to find that the only food available was a buffetb style meal. So instead of a nice 3 course meal all there was for my wife was some tomatoes and rice....I was not at all happy with this.

Mr Newson, 16 Apr 2017

Novotel
1 out of 5

A rather characterless hotel and room. Comfortable beds and clean enough. Poor reception (somewhat distracted with no clear welcome) and absent check out probably created the feeling of it being characterless and impersonal. Would probably try another hotel as soon many clustered around Heathrow.

Mrs Poznansky, 06 Apr 2017

Novotel
2 out of 5

Everything went very smoothly. Thank you.

Mrs Brooks, 25 Mar 2017

Novotel
5 out of 5

Everything great except the meals ( dinner and breakfast) which were both less than average.

Mr Mundell, 18 Nov 2016

Novotel
4 out of 5

No things did not go smoothly. For a start the hoppa ticket vouchers were incorrectly dated. The hotel initially had no record of our booking and also had no record our booking included pre paid full English breakfast for 2 adults. Staff were very helpful and had to sort it the mess out. The facilities were excellent.

Mr Dyson, 12 Nov 2016

Novotel
4 out of 5

Not a great kids menu-rooms not big enough with young children and bed was very uncomfortable. I had to ring for 3 extra towels too as we only had 1 bath towel in the room. Took 15 mins to arrive!!

Mrs Foy, 05 Nov 2016

Novotel
2 out of 5

Everything was as described and the staff were both friendly and helpful. A good night's sleep too.

Mrs Rowe, 05 Nov 2016

Novotel
5 out of 5

The bath had no slip proofing in and was difficult to get into and out of because of this. Also there were no direction o the shower operation and i could not get any cold water to cool it down which meant i was showering in very very hot water and found this very dangerous.

Mrs Ramm, 02 Nov 2016

Novotel
3 out of 5

The hotel was very good. I booked through as your site which gives good value. The reason I booked the Novatel was its proximity to the airport, on site parking and breakfast included in the price, however it transpired breakfast was not included. The hotel manager was very good and didn't make a big issue over the mix up. It would helpful if your site was more accurate on the pricing.

Mr Rawlings, 31 Oct 2016

Novotel
5 out of 5

Lovely room for three of us, we'll equipped. Staff were extremely helpful, breakfast was great before our trip. Keep it up. Definite value for money.

Mr Brock, 29 Oct 2016

Novotel
5 out of 5

Everything went according to plan, staff were helpful and facilities were all as expected.

Mr Miles, 26 Oct 2016

Novotel
5 out of 5

A very good start to a great holiday

Mrs Weir, 24 Oct 2016

Novotel
5 out of 5

All good

Mr Gillam, 24 Oct 2016

Novotel
5 out of 5

Hotel , staff and facilities were excellent. There was apparently a problem with the reservation between you and the hotel, they had no trace of the reservation from you. Novotel dealt with you directly so I was not inconvenienced at all

Mrs Jones, 21 Oct 2016

Novotel
5 out of 5

The hotel was ok but i hated the loud music in reception. I find it infuriating that you cant talk to people without shouting

Mrs Shepherd, 15 Oct 2016

Novotel
4 out of 5

Very smooth and staff were good and good in restaurant . No problem on return to pick up car

Mr John, 05 Oct 2016

Novotel
5 out of 5

Great hotel...very friendly and helpful staff...food could be better...

Mr Walker, 16 Sep 2016

Novotel
4 out of 5

We booked through you, paid in advance. When got to the hotel they did not have our booking and we had a tense 10 minute wait at reception whilst they checked it out.

Mrs Copley, 14 Sep 2016

Novotel
1 out of 5

Everything as described

Mr Bhattacharya, 06 Sep 2016

Novotel
4 out of 5

Very nice hotel and ideally situated

Mr Franklin, 01 Sep 2016

Novotel
5 out of 5

Everything was good

Ms Zammit, 23 Aug 2016

Novotel
5 out of 5

This was our first stay and we were quite impressed. Parking was tight at the hotel and half the cars in the disabled bays did not have disability badges. I brought this up with reception, but I doubt it can be policed correctly as they are busy. Breakfast had a great choice of food and the restaurant in the evening was pleasant. Expect the prices to reflect the area mind. The room was a nice enough size and the staff were very professional. We would stay here again.

Mr Brooks, 22 Aug 2016

Novotel
5 out of 5

Heathrow Hotel Hoppa bus to LHR never turned up - we had to get a taxi at cost of £20 and nearly missed the flight. Very stressful.

Mr Reddin, 07 Aug 2016

Novotel
3 out of 5

No hassle everything was perfect

Mrs Mcnaney, 03 Aug 2016

Novotel
5 out of 5

Very helpful staff and standard of the hotel very good

Mr Badham, 01 Aug 2016

Novotel
5 out of 5

Great hotel, helpful staff, fab food too.

Mrs Gray, 02 Aug 2016

Novotel
5 out of 5

Parking was good. Would help to be told in advance by email to park first and then go to reception. We had to wait a little while at reception.

Mrs Freeman, 19 Jul 2016

Novotel
5 out of 5

yes

Mr Stephenson, 26 Jun 2016

Novotel
5 out of 5

Everything went smoothly a good hotel at a good price

Mr Parsons, 26 Jun 2016

Novotel
5 out of 5

Staff lovely. Hotel room very quiet and a really lovely shower/bathroom.

Miss John, 25 Jun 2016

Novotel
5 out of 5

Very helpful, welcoming staff. Very good hotel and excellent location for T3

Mrs Kearslake, 29 Jun 2016

Novotel
5 out of 5

Everything was fine, as always. We have never been dissatisfied with the hotels, even the Mystery Hotels. We will continue to book thro Holiday Extras!

Mr Harries, 16 Jun 2016

Novotel
5 out of 5

Everything was great, a smooth and lovely experience before going away.

Mrs Bradley, 12 Jun 2016

Novotel
5 out of 5

The price you quoted for the extra days parking was incorrect you quoted £10 but on return Novotel insisted the price had gone up to £12 I argued and showed them a copy of my invoice and eventualy I only paid £10.

Mr Washer, 06 Jun 2016

Novotel
5 out of 5

Everything went very smoothly only fault that air conditioning was not working in the room.

Mrs Rawlings, 03 Jun 2016

Novotel
5 out of 5

Great Hotel will stay there again

Mr Fishlock, 01 Jun 2016

Novotel
5 out of 5

everything was first class

Mr Marshall, 27 May 2016

Novotel
5 out of 5

Everything went very smoothly from hotel, dinner in the evening and early transfer to the airport

Mrs Bennett, 18 May 2016

Novotel
5 out of 5

All good

Mr Brewer, 16 May 2016

Novotel
5 out of 5

We were not informed that the hopper bus for the hotel did not run to the airport early. We paid for both ways and they hopper did not start until 4am, we had to be there earlier.

Mrs Williams, 13 May 2016

Novotel
2 out of 5

This was the first time that we had used this hotel whilst flying from Heathhrow. It all went very smoothly, the hotel and staff were great.

Mr Webborn, 11 May 2016

Novotel
5 out of 5

Everything worked very well

Mrs Bennett, 05 May 2016

Novotel
5 out of 5

Everything went to plan. Staff very helpful and friendly. Choice of menu at Novotel a bit limited but ok for one night.

Mr Johnston, 02 May 2016

Novotel
4 out of 5

Facilities great, staff helpful and professional, rooms lovely and beds very comfortable. Unfortunately just too noisy to sleep well. Some of this was corridor noise due to people checking in and out at odd times (which is expected in an airport hotel), but heating was also very noisy.

Mrs Haworth, 06 Apr 2016

Novotel
1 out of 5

Everything was fine . Staff were helpful , food was good , place was clean , beds were a bit uncomfortable though . Convenient parking for our stay while abroad .

Mrs Pickles, 23 Mar 2016

Novotel
3 out of 5

Novotel had overbooked so when we arrived with 2 tired children late at night they didn't have any rooms for us only our car!

Mrs Ruffles, 02 Mar 2016

Novotel
1 out of 5

Hotel was a great location for the airport. Reception staff were welcoming also the cleaning and maintenance people made us feel at home. Cleaning was excellent. Room was quiet and had air con. Hopper bus to Heathrow stopped right outside reception and was on time. Car parking right outside the hotel. I did have a query with Holiday Extras and when I phoned the girl was very nice and reassuring.

Mrs Kenny, 06 Mar 2016

Novotel
5 out of 5