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FREE Cancellation
Available on all hotel packages except those marked can't cancel, can't amend
(4 star hotel)
including 8 days parking
1.9 miles
from the airport
customer rating

Novotel Heathrow

A certain je ne sais quois

There's something we can't quite put our finger on about the Hotel Novotel at London Heathrow airport and why it's so fantastic. It could be the high ceilings, plentiful plant life and huge skylight, allowing for an extravagant, open-air feeling that only increases the further into the hotel you tread. It might be the reception, awash with a sea of bright features, low-hanging lights and helpful staff. It could even be the great pool, where you can practice that perfect pool-side pose in time for your holiday. Maybe it’s just that, with the Novotel, you get luxury features for startlingly low prices.

Kids in particular will love the Novotel. There’s a large play area with an Xbox and a selection of games and toys, and the pool, of course. Your kids will be kept busy while you make your final holiday plans, so you can be assured your little ones will be distracted from their pre-holiday jitters.

Make a splash in the pool, without ruining your wallet

The Novotel has its own pool, just behind the bar, which looks out on the terrace. You get free towels and there are sun loungers dotted around to keep you comfortable. The indoor, heated pool is big enough for a good swim, but small enough for you to keep an eye on your little monsters. You don't have to make a hole in your wallet to enjoy some top-class facilities and indulge in the relaxing mood of the Novotel.

We recommend the Novotel for:

Families - The Novotel helps you steer clear of the usual stodgy pub grub and instead offers an array of a delightful meals designed to tantalise your tastebuds.

A dip in the pool - Go for a swim in the Novotel's pool to really wind down from the stresses of travel.

It's great for the kids - The hotel has loads of offers and deals for the kids, including a childrens’ menu.

Hear this families: popular menu; special kids' prices; playroom; cheerful bar; quiet rooms, wifi included.


ALLSAFE is the new intensified cleaning system from the Novotel designed to make your stay as safe as possible.

All public areas will be cleaned more regularly and there'll be hand sanitiser throughout the hotel for you to use. Your room is cleaner too, with extra disinfection of high-touch places including light switches and TV remotes.

Getting to the airport

The Heathrow Hoppa shuttle bus runs regularly during the airport's opening hours to terminals 2, 3 and 5. The bus stops at other hotels on the way, so it can take between 25-30 minutes. If you are travelling from T4 you'll need to take the free Heathrow Express from T5.

The Hoppa costs £6 per person one way or £11 per person return.

A taxi to all terminals will cost £10 to £16. We'd recommend booking it through reception for the cheapest price.

Travelling to the hotel by train? The nearest station is West Drayton. It's about 10 to 15 minutes from the hotel by taxi, which will cost £10 to £15.

Hotel check-in: from 2pm. Check-out: by 12 noon.


Overnight parking is £12 per car. But if you want to leave your car for the duration of your trip, take a look at our hotel with parking packages.


When we visited we found the rooms spacious and soundproofed - you can't hear any airport noise. They are simple and functional, with everything you need for an overnight stay.

Rooms include:

  • Free wifi
  • Flat-screen TV
  • Air conditioning and heating
  • Tea and coffee
  • Iron and ironing board
  • Work desk
  • En suite with shower and bath
  • Hairdryer
  • Safe
  • Fridge
  • 24-hour room service (£5 tray charge)


Wifi is free throughout the hotel and we found it fast enough to stream videos.


Hotel accessibility includes:

  • Hearing loops
  • Ramps
  • Lifts
  • Service dogs are welcome

Accessible rooms are on the ground floor and include:

  • Walk-in showers
  • Pull cords
  • Vibrating pillows
  • Wider doors


The hotel's brasserie serves simple, home-style meals. The most popular dishes are the burgers, steaks and chicken pies. A main will cost around £15, which guests say is really reasonable.

If you're travelling with kids under 12, they can eat from their own menu, where they'll get 2 courses for £7.95.

The restaurant caters for vegetarian, gluten-free, vegan and lactose-free diets - just let your waiter know.

Open 6pm - 10.30pm


The hotel's bar has, what we think, is a good selection of beers, lagers, ciders, spirits, liqueurs, wines, champagne, cocktails, mocktails and hot drinks.

A pint of Heineken will cost around £4 and a cocktail will cost around £6.

Open 10am - midnight


It's an English and continental buffet, which means you can eat as much as you like. It's £16.45 per person, and guests love the make-your-own pancake station and how early breakfast starts.

English and Continental: 6am - 10am on weekdays and 7am - 11am at weekends

If you're in a rush, you can buy a breakfast box to go for £4.50 per person. It includes an apple, a croissant and a carton of juice. Just let reception know the night before you fly.

Things to do

  • Free 24-hour gym.
  • Free indoor heated pool (open 6am - 10.30pm) - towels are provided.
  • Kids' playroom with an Xbox, a Wii, toys, puzzles and a TV. The hotel will put a kids' movie on if you ask at reception.
  • Interactive screen with kids' games in the atrium.

Good to know

Government regulations require passengers at the airport to wear a face mask. Remember to bring a face mask and have it on before you get there. You'll need one for each member of your party.

The hotel doesn't have porters, so request a room on the ground floor or close to a lift for convenience when you check in.

Novotel address

Cherry Lane,
West Drayton,

Novotel Additional Information

Star rating
AddressCherry Lane,
West Drayton,
Breakfast times [/version]
Disabled facilitiesDisabled rooms are available on ground floor - please call us to book these rooms. These rooms include pull cords, vibrating pillows, wider doors and walk-in showers.

The hotel is accessible with hearing loops, ramps and lifts. Service dogs are welcome.
Room service
Swimming pool
En-suite bathroom
Trouser press
Phone in room
Satellite TV

Our customers rated Novotel Hotel on average 9/10 (222 reviews). Read Novotel Hotel reviews.