Reviews of Holiday Inn Express Heathrow T5

Very good service I have used holiday extras a few times now and will definitely use them again.

Mr Goodall, 02 Feb 2016

Holiday Inn Express T5 with breakfast
5 out of 5

all fine

Mr Collins, 01 Feb 2016

Holiday Inn Express T5 with breakfast
4 out of 5

Yes although the Italian restaurant advertised on the website was closed and apparently has been for some time; if the service is not available it should be removed from the website.

Mrs Trent, 29 Jan 2016

Holiday Inn Express T5 with breakfast
5 out of 5

overall great pre travel stay. breakfast just ok, but then again its free!

Ms Barber, 29 Jan 2016

Holiday Inn Express T5 with breakfast
5 out of 5

Clean and tidy rooms. Good comfy bed. Very pleased

Mr Millar, 27 Jan 2016

4 out of 5

yes. yes. yes. [although a tad disappointed that the Italian restaurant was closed on that night, and the meal we did have included a piece of very tough - cooked? - fish]

Mr Rising, 25 Jan 2016

Holiday Inn Express T5 with breakfast
5 out of 5

everything fine

Mr Overy, 23 Jan 2016

Holiday Inn Express T5 with breakfast
5 out of 5

would like to reply to managers reply to my reply to questionaire from holiday express T5 regarding complaint we made re evening meal but unable to access the hotel staff website.The holiday extras side of things went well . It was a stress free start to our holiday except for the evening meal at the hotel . Will deffinately book with holiday extras again and have already recommended your services to several of our friends and work collegues.

Mr West, 23 Jan 2016

Holiday Inn Express T5 with breakfast
5 out of 5

Yes to all your questions

Mr Ogden, 19 Jan 2016

Holiday Inn Express T5 with breakfast
5 out of 5

Good Location Good Hotel Clean

Miss Goodley, 14 Jan 2016

Holiday Inn Express T5 with breakfast
4 out of 5

Really helpful staff and good situation.Only problems were with the Hoppa which was late and the Heathrow Express which was closed for maintenance

Mr Phillips, 12 Jan 2016

Holiday Inn Express T5 with breakfast
5 out of 5

This was a good hotel and convenient for the airport. If I had any complaint a better dinner menu would be needed

Ms Mcgonnell, 12 Jan 2016

Holiday Inn Express T5 with breakfast
4 out of 5

Excellent hotel,secure parking.Perfect

Mr Hyde, 12 Jan 2016

Holiday Inn Express T5 with breakfast
5 out of 5

The hotel was fantastic, very modern, clean and the staff friendly and helpful. The complimentary breakfast was a very pleasant surprise. All in all we felt our stay was excellent value for money and we would have no problems recommending this hotel to others.

Mr Chinnock, 11 Jan 2016

Holiday Inn Express T5 with breakfast
5 out of 5

Staff were very friendly and helpful. We only stayed one night but had booked to leave our car here for a week. Everything ran smoothly and the car was safe undercover.The food was very nice and well presented.

Mr Haywood, 09 Jan 2016

Holiday Inn Express T5 with breakfast
5 out of 5

Excelent

Mr Lackenby, 06 Jan 2016

Holiday Inn Express T5 with breakfast
5 out of 5

Helpful staff and pleasant hotel with plenty of free onsite parking. Room was a little hot

Mr Jones, 05 Jan 2016

Holiday Inn Express T5 with breakfast
5 out of 5

very nice indeed, hotel clean and very comfortable , staff excelent and polite and helpful, would deffinately book again, thank you

Mrs Thorne, 04 Jan 2016

Holiday Inn Express T5 with breakfast
5 out of 5

Let the team know of correct arrival and departure times

Mr Ireson-Hughes, 02 Jan 2016

Holiday Inn Express T5 with breakfast
5 out of 5

Lovely hotel at a great price, clean comfortable and big rooms, choice of restaurants and free breakfast. really enjoyed the stay

Mr Thomas, 17 Dec 2015

Holiday Inn Express T5 with breakfast
5 out of 5

Fantastic, very pleased.

Mr Calver, 16 Dec 2015

Holiday Inn Express T5 with breakfast
5 out of 5

Very good would certainly book this again

Mrs Campbell, 10 Dec 2015

Holiday Inn Express T5 with breakfast
5 out of 5

Everything was great apart from no bacon for breakfast (can't think why!!! ) & not a lot of parking spaces. If you put this right l'd give you 10 out of 10.

Mr Barker, 06 Dec 2015

Holiday Inn Express T5 with breakfast
4 out of 5

the hotel was warm and friendly ,, the airport transfer was easy and convenient

Mr Wadland, 05 Dec 2015

Holiday Inn Express T5 with breakfast
5 out of 5

All went very smoothly was lovely hotel,parking was good,and hoppa bus all on time.

Mrs Connolly, 04 Dec 2015

Holiday Inn Express T5 with breakfast
5 out of 5

Great hotel with super friendly and helpful staff. Room was nice, with the comfiest bed I've ever had the pleasure to sleep in, shame we had to get up so early for our flight! I will definitely stay here next time I fly from Heathrow.

Mrs Spraggon, 04 Dec 2015

5 out of 5

The hotel was absolutely fine however parking proved very difficult, especially when we intended to leave the vehicle on site for the duration of our trip. Eventually a space became available after a number of attempts to park. Also regarding the transfers to the terminal from the hotel, it was not made clear that this would not drop us off at our departure terminal but rather terminal 5 from where we had to use the Heathrow Express to get to terminal 3. This made what would have been a 10 minute taxi journey into a 40 minute trip. On returning to the airport we opted for a taxi at £25 rather than use the shuttle once more.

Mr Edwards, 04 Dec 2015

Holiday Inn Express T5 with breakfast
3 out of 5

Excellent hotel for pre-flight stopover. Staff very helpful, arrived late so no car park spaces but were told we could park near front door. Hotel was very clean and good breakfast included.

Mrs Parker, 29 Nov 2015

Holiday Inn Express T5 with breakfast
5 out of 5

Comfortable room and excellent food in the restaurant.Didnt realise we had to go past the hotel and come back to get in the entrance but found it ok

Mrs Rotherham, 28 Nov 2015

Holiday Inn Express T5 with breakfast
5 out of 5

Very quick and efficient check in . Lovely new room. Easy parking ,although it was very busy. Smooth Hoppa bus transfers. Everything went well. Thank you.

Mrs Milne, 26 Nov 2015

Holiday Inn Express T5 with breakfast
5 out of 5

convenient & comfortable hotel

Mr Williams, 21 Nov 2015

Holiday Inn Express T5 with breakfast
5 out of 5

Booking system is brilliant and easy, the only gripe I had was the car parking at the hotel was awful and down right dangerous I think people had damage to their car and/or broken into I was hearing.

Mr Cook, 19 Nov 2015

Holiday Inn Express T5 with breakfast
3 out of 5

Excellent value for money but the Italian Restaurant was pricey and insisted on adding a 10% Service Charge which we did not agree with.

Mrs Stanley-Mckay, 19 Nov 2015

Holiday Inn Express T5 with breakfast
4 out of 5

The hotel was just fine and the Italian restaurant food excellent. We booked this as a mystery hotel and were more than disappointed to find that it was close to T5......and not very close to the others! False advertising I think.."close to all terminals" .....don't think so. Because of heavy traffic around 5:30 on our arrival it took 35 minutes to get there and we were similarly concerned that it would be the same or worse in the morning. Consequently we caught the morning shuttle extra early and since there was no heavy traffic arrived at T5 in about 10 minutes or so! From there we took the wonderful ....and free...train link to T2.....about 8 minutes.

Mr Rickard, 18 Nov 2015

4 out of 5

Good facilities,helpful staff.

Mrs Watson, 17 Nov 2015

5 out of 5

Unable to use wi fi. Expected breakfast but there was none. Bus left me freezing on the side of the road at terminal five, wanted terminal four. More information needed about appropriate bus.

Mrs Russell, 16 Nov 2015

Holiday Inn Express T5 with breakfast
3 out of 5

Issues with website resulted in me paying twice as much as advertised. Food was appalling at Holiday Inn Express, I can't remember such a bad meal.

Mrs Slater, 12 Nov 2015

Holiday Inn Express T5 with breakfast
1 out of 5

It took me over an hour to get to terminal 4. I could hv just stayed at home and driven there quicker. I booked a secret hotel, informing you that I was flying from terminal 4. Why was I then given a hotel that only transferred to terminal 5? I booked the hotel for peace and ease of travel ,.. It was chaotic! Not happy at all!

Miss Soden, 10 Nov 2015

3 out of 5

All was very good but the food was a bit too processed

Mr Nurser, 10 Nov 2015

5 out of 5

Yes all went smoothly Facilties were fine ,and the staff were very helpful

Mrs Harper, 06 Nov 2015

Holiday Inn Express T5 with breakfast
4 out of 5

Great, clean rooms, friendly staff

Mrs Jonesboucary, 27 Oct 2015

Holiday Inn Express T5 with breakfast
5 out of 5

Check in no problem. Room nice and clean. Found room far too hot though. Breakfast good.

Mrs Cunningham, 21 Oct 2015

4 out of 5

Ideal for an overnight stay before flying to America. Everyone was very helpful.

Mrs Milne, 19 Oct 2015

Holiday Inn Express T5 with breakfast
5 out of 5

The room was fine, staff good but the food was the worst we have EVER eaten

Mrs Close, 18 Oct 2015

Holiday Inn Express T5 with breakfast
1 out of 5

Everything was as booked. thankyou

Mrs Ellis, 04 Oct 2015

Holiday Inn Express T5 with breakfast
5 out of 5

Everything went smoothly but it wasn't as close to the airport (T2)as we thought it would be.

Ms Greaves, 04 Oct 2015

Holiday Inn Express T5 with breakfast
4 out of 5

All good. Very comfortable and good facilities.The en-suite door wouldn't shut. When we told reception about this a maintenance man came almost immediately and chopped some off the door to allow it to shut, although it still made a lot of noise when shutting it afterwards.We used the hotel parking facilities and the bus to transfer us to Heathrow for a five night break, which was very good value and excellent value. Will definitely use hotel again.

Mrs Brimicombe, 02 Oct 2015

Holiday Inn Express T5 with breakfast
5 out of 5

A good stopover for Heathrow.

Mrs Couper, 29 Sep 2015

5 out of 5

No sky sports and also had to pay extra for parking

Mr Knowles, 27 Sep 2015

Holiday Inn Express T5 with breakfast
1 out of 5

A lot further from Terminal 5 than I expected. Everything else was as described over the phone. Staff were very helpful. Room was good. Bed comfortable.

Mrs Burrows, 22 Sep 2015

4 out of 5