Reviews of Holiday Inn Express Heathrow T5

Holiday Inn many new staff who doesn't know the procedures and couldn't be bothered to accommodate us for a meal, we ended up eating off site. The purple parking was however outstanding couldn't fault it

Mrs Jefford, 21 Aug 2017

Holiday Inn Express T5 with breakfast
2 out of 5

Poor air-conditioning in room, far too hot as the windows would not open. Room smelt strongly of urine. Very disappointed even for a cheap room.

Mr Whitmore, 20 Aug 2017

Holiday Inn Express T5 with breakfast
2 out of 5

Excellent and staff on time and very helpful

Mr Guest, 06 Aug 2017

Holiday Inn Express T5 with breakfast
5 out of 5

Everything was extremely good.

Mrs Cooper, 01 Aug 2017

Holiday Inn Express T5 with breakfast
5 out of 5

It was our first time to use Purple Parking Meet and Greet. Everyone was helpful and it all went very smoothly.

Mrs Lott, 11 Jul 2017

Holiday Inn Express T5 with breakfast
5 out of 5

As always a great service. Hotel lovely and car parking faultless

Mr Morris-Kirby, 09 Jul 2017

Holiday Inn Express T5 with breakfast
5 out of 5

The hotel was fine for two but the sofa bed was so uncomfortable it was almost impossible to sleep.

Mrs Cowley, 11 Jun 2017

Holiday Inn Express T5 with breakfast
1 out of 5

Hotel fine. Unfortunately Purple Parking a mess up from start to finish! They had us booked in from the day before we flew from Heathrow. This meant completely new details when we did arrive (as planned with PP) and failed to have our return flight details on our return so long wait for our car to be returned to us. So.....Hotel ok but parking pretty naff except to say staff there very pleasant. Without them we'd have had a serious problem!

Mrs Walker, 03 May 2017

Holiday Inn Express T5 with breakfast
2 out of 5

It was as it said it was. Next time I'd use it for terminal 5 but would go elsewhere for the other terminals.

Mrs Green, 22 Apr 2017

Holiday Inn Express T5 with breakfast
4 out of 5

It was as it said it was. Next time I'd use it for terminal 5 but would go elsewhere for the other terminals.

Mrs Green, 22 Apr 2017

Holiday Inn Express T5 with breakfast
4 out of 5

Clear instructions and good service.

Mrs Caudle, 20 Apr 2017

Holiday Inn Express T5 with breakfast
5 out of 5

Fairly long queue at check-in, otherwise everything ok.

Mr Radusin, 06 Apr 2017

5 out of 5

We use Holiday Extras nearly all of the time when booking Airport trips etc

Mr Wratten, 01 Apr 2017

Holiday Inn Express T5 with breakfast
5 out of 5

Plenty of staff on hand to direct very quick handover and pick up

Mrs Cooper, 09 Jan 2017

Holiday Inn Express T5 with breakfast
5 out of 5

Accommodation was excellent & staff very helpful

Mrs Parsons, 07 Nov 2016

Holiday Inn Express T5 with breakfast
5 out of 5

First time using meet and greet - All went very smooth. Would defiantly book this again in the future

Mr Smith, 07 Nov 2016

Holiday Inn Express T5 with breakfast
5 out of 5

Meet and Greet went well.would definitely use again. Hotel OK poor evening meal. Would book hotel nearer terminal next time.

Mr Proctor, 01 Nov 2016

Holiday Inn Express T5 with breakfast
1 out of 5

Everything was fine except for traffic gridlock outside the hotel meaning that we missed our flight although that was in no way a reflection on Holiday Extras

Mr Bell, 01 Nov 2016

Holiday Inn Express T5 with breakfast
5 out of 5

Great staff

Mr Jordan, 22 Oct 2016

Holiday Inn Express T5 with breakfast
5 out of 5

I took out cancellation insurance when booking Our flight was cancelled so called up to ask for a refund. I was told that because it was within 24 hours the hotel had said that they would not refund. We decided to have the night at the hotel anyway as we had taken the week off. When we spoke to them they said that they would make a refund up until four o'clock on the day and that it was holiday extras that were refusing to return our money! Not impressed. I rated eight because not had a problem before but then again never tried to cancel!

Mrs Thomas, 23 Oct 2016

Holiday Inn Express T5 with breakfast
4 out of 5

Extremely helpful

Mr Hall, 19 Oct 2016

Holiday Inn Express T5 with breakfast
5 out of 5

Yes, yes, yes. Apart from the meal in the restaurant next to the bar which was fairly disappointing.

Mr Howes, 17 Oct 2016

Holiday Inn Express T5 with breakfast
5 out of 5

Generally everything went well although staff were a bit slow

Mrs Carritt, 16 Oct 2016

Holiday Inn Express T5 with breakfast
4 out of 5

Everything went well and was as described. I have not given it full marks due to the parking charge. We had been forewarned but £10 per night is extortionate.

Mr Duncan, 06 Sep 2016

Holiday Inn Express T5 with breakfast
4 out of 5

Yes. Very satisfied. Breakfast was an unexpected bonus.

Mrs Earl, 20 Aug 2016

Holiday Inn Express T5 with breakfast
4 out of 5

yes everything was just fine

Mrs Knowles, 05 Jun 2016

Holiday Inn Express T5 with breakfast
5 out of 5

No problem with the hotel. London traffic is terrible!

Mr Drakesmith, 05 Jun 2016

Holiday Inn Express T5 with breakfast
5 out of 5

Perfect

Mrs Powell, 05 Jun 2016

Holiday Inn Express T5 with breakfast
5 out of 5

Hotel was fine. Transfer both ways was a disaster. the bus (as stated) only goes to terminal 5. The hopper bus to other terminals does not exist. The transfer bus driver suggested the undergound as the only method of getting to terminal 2. Having travelled up and down various lifts (very poorly signposted) it trans pired that only way of travelling to terminal 2 at no extra cost was the Heathrow Express although this entailed about 1/2 mile walk at the other end dragging your cases behind you. VERY UNSATISFACTOY and not what was expected from the documentation supplied.

Mr Davis, 04 Jun 2016

Holiday Inn Express T5 with breakfast
2 out of 5

Excellent overnight stay. Staff very efficient and friendly. Left the car parked for 10 nights whilst travelling. Good value for money.

Mr Telfer, 28 May 2016

Holiday Inn Express T5 with breakfast
5 out of 5

lovely room helpful staff

Mrs Breen, 25 May 2016

Holiday Inn Express T5 with breakfast
4 out of 5

Everything went smoothly from check in to check out

Mr Gidley, 09 May 2016

Holiday Inn Express T5 with breakfast
5 out of 5

I believe that everything booked through your company was extremely helpful, right down to Hoppa bus service to and from the hotel and the car parking facilities

Mr Warman, 14 Apr 2016

Holiday Inn Express T5 with breakfast
5 out of 5

All went as described by holiday extras no problems anywhere and I would certainly use holiday extras again in the future

Mr Panter, 08 Apr 2016

Holiday Inn Express T5 with breakfast
5 out of 5

Clean, pleasant, good food. Everything you need. Thanks.

Mr Cowans, 07 Apr 2016

Holiday Inn Express T5 with breakfast
4 out of 5

great value at Holiday Inn extra T5 with holiday parking

Mrs Harris, 23 Mar 2016

Holiday Inn Express T5 with breakfast
5 out of 5

Everything went very smoothly apart from no train service on outward bound journey from terminal 5 to terminal 2. Buses quite confusing.

Ms Parsons, 23 Mar 2016

Holiday Inn Express T5 with breakfast
5 out of 5

very good alround.

Mr Lyons, 23 Mar 2016

Holiday Inn Express T5 with breakfast
4 out of 5

Very nice nights stay and very convenient for the airport

Mr Nobles, 19 Mar 2016

Holiday Inn Express T5 with breakfast
5 out of 5

This is second time that we arrived at the parking and they were not aware of our booking and had no paperwork. They were very helpful and accepted the car but it was a worry to us. They said hol extras were not good at sending the information of booking to them.

Mrs Williams, 15 Mar 2016

Holiday Inn Express T5 with breakfast
4 out of 5

Everything was fine

Mr White, 03 Mar 2016

Holiday Inn Express T5 with breakfast
5 out of 5

Nice hotel. Perfectly clean. Relatively limited menu choice and only particularly well appointed for Terminal 5 (where as we needed T4). Very good value and no complaints at all.

Mr Kendall, 27 Feb 2016

Holiday Inn Express T5 with breakfast
4 out of 5

All was very good.

Miss Shipley, 26 Feb 2016

Holiday Inn Express T5 with breakfast
5 out of 5

Snack (packed) breakfast for the early birds (4am) would be nice!

Mrs Simons, 23 Feb 2016

Holiday Inn Express T5 with breakfast
5 out of 5

It was a perfect stopover. Holiday Inn Express was so convenient for the M4 on our return

Mr O'sullivan, 19 Feb 2016

Holiday Inn Express T5 with breakfast
5 out of 5

From start to end my experience was seamless.

Mr Lattimer, 11 Feb 2016

Holiday Inn Express T5 with breakfast
5 out of 5

Fantastic hotel with a large clean room and a comfortable bed! Only 10 mins by Hoppa bus to T5. No problems with parking for the week whilst I was away. I would definitely return!

Miss Castree, 11 Feb 2016

Holiday Inn Express T5 with breakfast
5 out of 5

The room at Holiday Inn Express T5 was too warm for a comfortable nights sleep. When we put the air conditioning on it did nothing but blow a dusty smell around the room (and that was at its coldest setting) Other than that the quality overall was really good and a great price through Holiday Extras for a double room night stay and two weeks parking.

Mr Morton-Sperry, 11 Feb 2016

Holiday Inn Express T5 with breakfast
4 out of 5

The hotel was just as expected, clean and comfortable, the airport transfer was very easy to use. Parking at the hotel could have been tricky with a bigger car as there were very few spaces left - although there were lots on our return.

Mrs Warren, 04 Feb 2016

Holiday Inn Express T5 with breakfast
5 out of 5

Very good service I have used holiday extras a few times now and will definitely use them again.

Mr Goodall, 02 Feb 2016

Holiday Inn Express T5 with breakfast
5 out of 5