Viewing reviews 101 - 150 of 2896
Once again number plate not recognised at the exit gate, had to get traffic behind me to bask up to allow me to free the gate then call for assistance. This has been the case on the last two trips.
Mr Jolly, 08 Aug 2022
Car Parks 2 and 3
3 out of 5
The staff at the car park were very helpful
Mrs Medlicott, 06 Aug 2022
Car Parks 2 and 3
5 out of 5
Everything was straight forward worked exactly as described and will definitely use again
Mrs Stone, 06 Aug 2022
Car Parks 2 and 3
5 out of 5
Staff were great. Ticket machine ran out on entry and staff really put me at ease. Just connect at departure and we will deal with it. Excellent.
Mr Wallace, 06 Aug 2022
Car Parks 2 and 3
5 out of 5
Price went down after booking - timing of booking important. Staff at airport barrier helpful after made mistake of inserting ticket on exit.
Mr Shanahan, 06 Aug 2022
Car Parks 2 and 3
4 out of 5
There didn’t seem many spaces when we got there in car park 2 at 3am in the morning. Had to go up to level 5 and not everyone is parked correctly. Eg slightly over 2 spaces. Spaces aren’t big either for someone with a larger car. On the way home and out is when I had a little scare. I put the ticket in the machine to exit the car park and it told me I had a £198 bill for 4 days! I had to call the car park security and then they let me out thankfully. But that gave me a panic. Other than that - close enough to the terminal and easy enough.
Mrs Walker-Hawkins, 06 Aug 2022
Car Parks 2 and 3
4 out of 5
We arrived at Birmingham airport and missed our Car Park entrance at the first attempt. We went around again, found the entrance and parked with no problem.
Mrs Richens, 05 Aug 2022
Car Parks 2 and 3
5 out of 5
Very disappointed with the car parking situation. Our flight was delayed 3 hours and when leaving were made to pay £18 when cons the 11 days was only £125 that seems very excessive, as a result we will not be using again. Lounge was ok but very busy and food not the best quality and limited choice.
Mrs Milligan, 05 Aug 2022
Car Parks 2 and 3
1 out of 5
Really easy parking then 5 minutes walk to terminal.
Mr Broome, 05 Aug 2022
Car Parks 2 and 3
5 out of 5
All went very smoothly thank you. Parking bays in Car Park 2 at Birmingham do not cater for modern sized cars, we noticed that many vehicles extended beyond the marked space and witnessed a driver having serious difficulty in exiting his vehicle as his doors would not open!
Mrs Florance, 03 Aug 2022
Car Parks 2 and 3
5 out of 5
The booking was easy the directions to the car park were clear. It did take a while to find somewhere to park as it was busy but was very simple to get to departures. The staff was very helpful
Mr Humberston, 04 Aug 2022
Car Parks 2 and 3
5 out of 5
Easy to book & everything was as described when we arrived & left
Mr Clay, 03 Aug 2022
Car Parks 2 and 3
5 out of 5
Directions were perfect. The whole process was exactly as described and we parked, stayed and left without any problems.
Mrs Sherwood, 02 Aug 2022
Car Parks 2 and 3
5 out of 5
The Airport parking was very good no issues at all, but the VIP lounge No.1 was a disgrace. It was overcrowded, nowhere to sit, the choice of food was awful, no selection of hot food as described, very limited all there really was cheese & crackers absolutely disgraceful for the price that was paid. The staff were extremely rude, ask a question and they blew their cheeks out and huffed off to get what you had asked for. The lounge was dirty and a mess, the seating was all wrong and like I said we could not get a seat for a good while and wasted our time walking round looking for one. I would never use this facility again in Birmingham. The other airports we have used for the VIP lounge have been excellent but Birmingham's is a disgrace and something needs to be done about it, it needs a good revamp and more selection of food, hot & cold, not to cramp so many people in to it at one time and to have the staff trained for customer service. Very disappointing.
Mr Hanson, 02 Aug 2022
Car Parks 2 and 3
5 out of 5
Easy to book. Kept well informed of what we need to do on arrival and leaving. Everything worked like clockwork.
Mrs Stiff, 02 Aug 2022
Car Parks 2 and 3
5 out of 5
My car wasn’t recognised at the car park barrier.
Mr Bartholomew, 02 Aug 2022
Car Parks 2 and 3
1 out of 5
Clear instructions, easy to find. Five minute walk to terminal. On our return we saw security patrolling which was good to see. Will definitely use again
Mrs Thomas, 01 Aug 2022
Car Parks 2 and 3
5 out of 5
Made parking and leaving very easy.
Mr Wigfield, 01 Aug 2022
Car Parks 2 and 3
5 out of 5
Everything went smoothly. Directions were good for oap!
Mr Macduff, 01 Aug 2022
Car Parks 2 and 3
5 out of 5
The Airport parking was very good no issues at all, but the VIP lounge No.1 was a disgrace. It was overcrowded, nowhere to sit, the choice of food was awful, no selection of hot food as described, very limited all there really was cheese & crackers absolutely disgraceful for the price that was paid. The staff were extremely rude, ask a question and they blew their cheeks out and huffed off to get what you had asked for. The lounge was dirty and a mess, the seating was all wrong and like I said we could not get a seat for a good while and wasted our time walking round looking for one. I would never use this facility again in Birmingham. The other airports we have used for the VIP lounge have been excellent but Birmingham's is a disgrace and something needs to be done about it, it needs a good revamp and more selection of food, hot & cold, not to cramp so many people in to it at one time and to have the staff trained for customer service. Very disappointing.
Mr Hanson, 01 Aug 2022
Car Parks 2 and 3
1 out of 5
Super smooth easy service.
Mr Stanton, 31 Jul 2022
Car Parks 2 and 3
5 out of 5
All went smoothly with your side of the operation.
Mr Wilson, 30 Jul 2022
Car Parks 2 and 3
5 out of 5
Auto reader in car park did not register on the way in or out, but buzzer was pressed and a member of staff assisted with no questions.
Mrs Cooper, 31 Jul 2022
Car Parks 2 and 3
5 out of 5
The car parking worked perfectly. The Hilton Garden hotel was great, excellent location, good food and excellent service. However the Ibis Styles was not located at the airport but over at the NEC, access wasn’t great and made all the more difficult by the security put in place for the Commonwealth Games. The security staff were rude in the extreme when we tried to return to the airport to collect our car. The hotel was basic, the food not bad by the carpet in the corridors looked like they hadn’t been cleaned in weeks. Would we use that hotel again, absolutely no.
Mrs Green, 29 Jul 2022
Car Parks 2 and 3
5 out of 5
I changed the timings on my booking the night before we flew and received confirmation immediately. We parked at the airport with no problem, and exited on our return, again with no problem.
Mrs Richens, 28 Jul 2022
Car Parks 2 and 3
5 out of 5
Car Park 3 at Birmingham.. these car parks need to have Zone markings to help find your car on return. Other than that everything was fine
Mr Hall, 28 Jul 2022
Car Parks 2 and 3
4 out of 5
This is the third time of using HE for carparking and the second time for carpark 2 at BHX and both times when we have pulled up it has failed to recognise the number plate we have then followed the instructions to get a ticket for entry. When arriving back to pick up the car when pulling up at the barrier and inserting the ticket it wont lift the barrier up to let us exit and this time it was asking for over £700 as payment for parking so again we have followed the instructions and asked for assistance and after answering a few questions a very nice man then lifted the barrier for us without us having to make any other payments so if you could look into this as i like using HE to see if its a problem of either our making or something with your booking system
Mr Parrott, 28 Jul 2022
Car Parks 2 and 3
3 out of 5
Excellent...no problem at all...drive in ...park...walk to terminal. On return...walk to car...drive to exit insert ticket...leave...perfect.
Mr Cripps, 27 Jul 2022
Car Parks 2 and 3
5 out of 5
Very good sarvice thanks
Mr Hussain, 27 Jul 2022
Car Parks 2 and 3
5 out of 5
Car Park 2 at Birmingham is a nightmare. No markings on the car parking spaces, inadequate lighting and the ticket system produced a bill of £755 when I had already paid requiring assistance and more delay getting out, will never use again
Mr Thomas, 27 Jul 2022
Car Parks 2 and 3
1 out of 5
Arrived at the car park, couldn't get I'm, ended up having to take a ticket to get in. Not good with young children in the car at 5am in the morning. Couldn't get out of the car park on way home, had to wait on hold to be manually let out. Again not good after travelling all day.
Mr Kyle, 21 Jul 2022
Car Parks 2 and 3
2 out of 5
Yes all good until coming home, put ticket in machine it said I owed £753 man on intercom sorted it with booking ref.
Mr Duffill, 20 Jul 2022
Car Parks 2 and 3
5 out of 5
Excellent as usual. Was horrified to be asked to pay over £700 at the exit but a quick press on the button soon allowed us out. Shows how much you save by booking in advance.
Mr Westbury, 19 Jul 2022
Car Parks 2 and 3
4 out of 5
Price shot up £30 after I showed interest! Once I'd booked everything went smoothly until leaving the car park. On inserting my ticket it showed I needed to pay £538. Contacting assistance via button very quickly resolved the issue and we were on our way.
Mr Mathias, 18 Jul 2022
Car Parks 2 and 3
5 out of 5
Didn't recognise my reg in or out but help was at hand.....
Mr Poole, 18 Jul 2022
Car Parks 2 and 3
5 out of 5
Easy process
Mr Jones, 17 Jul 2022
Car Parks 2 and 3
5 out of 5
Everything went well than you
Mr Beal, 15 Jul 2022
Car Parks 2 and 3
5 out of 5
Car Park 2 is very convenient for the Terminal, closer than Car Park 1 which is often more expensive. Careful when you pull in though as you need the ANPR to read your numberplate rather than pressing for a ticket.
Mr Payne, 16 Jul 2022
Car Parks 2 and 3
5 out of 5
You charged extra for overstay which was entirely fault of airline delay and then no available transport from plane to terminal resulting in further delay.
Mr Bull, 15 Jul 2022
Car Parks 2 and 3
1 out of 5
Pulled car up recognised straight away brilliant put card In machine on exit brilliant. Sign post for car park could be better when tired with grumpy partner was difficult to notice them went round island a couple of times.
Mrs Sherry, 14 Jul 2022
Car Parks 2 and 3
5 out of 5
Yes to all the questions
Mr Whitmore, 14 Jul 2022
Car Parks 2 and 3
5 out of 5
Smooth experience, from arriving to departing.
Mrs Phillips, 14 Jul 2022
Car Parks 2 and 3
5 out of 5
Make sure that the tickets issued when you arrive in the car park are recognised when leaving after a 7 day break - when putting the ticket in the machine it came up with a ridiculous price - I had to wait for some to answer the intercom- to tell them I’ve was prepaid / not much fun at 3am - also not enough disabled spaces
Mrs Leach, 13 Jul 2022
Car Parks 2 and 3
3 out of 5
Booked online- such an easy transaction Would use again
Mrs Richards, 12 Jul 2022
Car Parks 2 and 3
5 out of 5
From booking to returning home everything ran smoothly. Holiday Extras kept us updated at every step of the way . Have already booked with them again.
Mr Sandel, 12 Jul 2022
Car Parks 2 and 3
5 out of 5
Everything worked smoothly, no problems at all.
Mr Bruce, 12 Jul 2022
Car Parks 2 and 3
5 out of 5
Easy to locate car park. Quick to find a space. Exit friction free.
Mr Seldon, 12 Jul 2022
Car Parks 2 and 3
5 out of 5
Twice now we have booked car parking at Birmingham and both times we couldn’t get out of the car park on our return , on Sunday night the person we spoke to was very rude
Mrs Brannan, 12 Jul 2022
Car Parks 2 and 3
1 out of 5
When I arrived at the gate, a ticket was displayed for me. However I rang the “help” button, explaining to the woman over the interphone that I had pre booked my stay. She did something, I took the ticket and when returning, the gate opened when I put the ticket through. I’m very happy with this experience!
Miss Thouvenin, 11 Jul 2022
Car Parks 2 and 3
5 out of 5
We arrived to car parks 2/3 to be told to go elsewhere as it was fully booked even Thou I had booked and paid I’ve £180
Ms Smith, 11 Jul 2022
Car Parks 2 and 3
1 out of 5
Viewing reviews 101 - 150 of 2896