Viewing reviews 1 - 50 of 943
We paid extra for the priority parking as our car is a big Kia Sorento and thought that was wise as our car was waiting for us on our very early morning homeward journey and we have booked with you many times before and quite like the service that you provide!!
Mrs Treloar, 25 Sep 2022
Airparks Self Park
5 out of 5
Everything went well staff at car park helpful
Mrs Mason, 20 Sep 2022
Airparks Self Park
5 out of 5
I was not impressed with the car parking. Despite your directions, it was difficult to find. The booking staff there were helpful but it was a bit of a trek from where we left our car to get to the pick-up for the shuttle bus. On our return, several people including us boarded the wrong bus because we had white tickets rather than yellow ones but no info had been provided about this so that was confusing. Then your briefing info gave the impression that the driver would take us to whatever section we were parked in having ascertained those details from our ticket. Not so. We were merely dumped back at the start point and left to find our car. Finally, we were given no info about leaving the site but luckily had retained our tiny ticket which had the QR code which did let us out but we made several people unhappy at the barrier as we assumed it worked on an ANPR basis. So no we were not happy with the car parking and would certainly not recommend it.
Mr Pearce, 20 Sep 2022
Airparks Self Park
1 out of 5
Facilities were very good, toilets, shelters and drinks machine. Efficient and friendly staff
Mrs Walker, 19 Sep 2022
Airparks Self Park
5 out of 5
The car parking was excellent but was available on the same conditions and cost to anyone on the open web Holiday extras contributed nothing other than a tirade of emails
Mr Brown, 19 Sep 2022
Airparks Self Park
1 out of 5
Everything went well bus drivers helpful cheerful and couldn’t be faulted
Mr Lewis, 18 Sep 2022
Airparks Self Park
5 out of 5
I was a bit nervous after reading reviews, but, all went well. We were greeted when we arrived, I parked the car and then straight on the bus. Return journey was fine too with a short wait for the bus.
Mr Lewis, 18 Sep 2022
Airparks Self Park
5 out of 5
Courteous and helpful on site staff
Mr Mullally, 18 Sep 2022
Airparks Self Park
5 out of 5
All good bus to airport really quick a bit of a wait on return journey. But all in all really good service.
Mrs Pattison, 17 Sep 2022
Airparks Self Park
5 out of 5
Excellent experience with parking. Staff very friendly. Shout out to the Birmingham staff on site Andrew and Rom!
Mrs Queiros, 14 Sep 2022
Airparks Self Park
5 out of 5
very good service .so easy to park.very helpful staff , as got lost as sat nav not working without their help we would never of found the parking area
Mr Coyle, 14 Sep 2022
Airparks Self Park
5 out of 5
Arriving at the carpark and parking was really easy.the staff were really helpful and the coaches to the airport run about every 10 minutes.On return it was really easy as well
Mrs Souster, 14 Sep 2022
Airparks Self Park
5 out of 5
I was much happier with the changes you have made. I did not like leaving my car key as previous. The only thing that was bad was the price which seems to have about doubled since pre-covid. That is all that puts me off and making me look for cheaper alternatives. Price apart I was happy.
Mr Beech, 14 Sep 2022
Airparks Self Park
3 out of 5
Excellent service at the car park Car kept securely. The information on your tickets needs amending as it states to contact yourselves if you become aware of a delay. This I did twice waiting some time before being answered, each time I was told the driver would 'sort it out' Bus driver was unable to do this and never has. Why did I need to contact you in the first place as I couldn't be identified? Also I was displeased with the amount of emails I received, if anything was likely to put me off using this service again it would be that
Mrs Bird, 14 Sep 2022
Airparks Self Park
3 out of 5
Exactly what we expected.
Mrs Millard, 13 Sep 2022
Airparks Self Park
4 out of 5
Everything went really well on the outward journey as usual. On the return journey, myself, my daughter and a couple waited at the bus stop. We knew the bus was due at 04:35. The bus driver pulled up before he got to the bus stop and let the passengers that were on board off. As it was quite a way away from the bus stop we all commented he was just letting the people off and would come up to the bus stop when they'd all got off. However, he didn't and when we indicated we were at the actual bus stop, he smirked and shrugged his shoulders. He did not approach the bus stop and we had to drag our cases to the bus, a difficult thing for me at the best of times with my mobility problems. As I got on I said, 'You must think that was funny' and he laughed. I thought it was completely of order to see people struggle like that and laugh about it. As I was putting my suitcase in the compartments, he said to the other couple if she hasn't got a ticket she won't get out of the car park. The woman said 'well I'll let her know as you don't seem to be bothering' Again he shrugged his shoulders. I did have my ticket which I showed him and I'm fully aware of the process as I've used Airparks for many years. I think he needs to be told his customer service is not good enough and as it was after 4:30 in the morning and everyone was tired after a long and delayed flight, I found this like a kick in the teeth. I paid good money for appalling service and behaviour. I will certainly consider whether my hard earned money should be spent elsewhere in future
Mrs Neil, 13 Sep 2022
Airparks Self Park
4 out of 5
I emailed u with a question & u havnt replied only used car park for 1/2 hour as we missed our flight sent a email to try & get reund but heard nothing
Mr Penn, 13 Sep 2022
Airparks Self Park
1 out of 5
Very helpful and polite
Ms Rogers, 11 Sep 2022
Airparks Self Park
5 out of 5
Everything was as described. Drop off efficient and collection perfect. Paid the extra to drop off and collect back at gate
Mr Mcconnell, 11 Sep 2022
Airparks Self Park
5 out of 5
Parking staff helped me to jump start my car
Mr Marhels, 10 Sep 2022
Airparks Self Park
5 out of 5
Greeting member of staff was excellent, with clear, precise instructions. Guiding to a free space was clear and helpful.
Mr Hunt, 10 Sep 2022
Airparks Self Park
5 out of 5
Only thing would be the roads abit rough for cases staff helpful as lost my ticket juts showed confirmation and printed new striaght away
Mr Swan, 07 Sep 2022
Airparks Self Park
5 out of 5
Staff was helpful from the start. Explained everything.
Mr Walker, 02 Sep 2022
Airparks Self Park
5 out of 5
Excellent service! ????
Mr Fullbrook, 02 Sep 2022
Airparks Self Park
4 out of 5
Have used Airparks a number of times for holidays flying from Birmingham Airport , always very helpful and cheerful even at the silly o'clock arrival times--will certainly use them again next time.
Mr Truman, 31 Aug 2022
Airparks Self Park
5 out of 5
Very friendly staff
Mrs Withey, 31 Aug 2022
Airparks Self Park
5 out of 5
They have been amazing. Everything was so easy and quick. I am really happy to use it again as I did before too
Mrs Baukonetoth, 30 Aug 2022
Airparks Self Park
5 out of 5
Efficient, friendly and will use your service again.
Mrs Taylor, 29 Aug 2022
Airparks Self Park
5 out of 5
Staff very helpful
Mr Umney, 29 Aug 2022
Airparks Self Park
5 out of 5
Staff very helpful, very easy passage.
Mrs Robertson, 27 Aug 2022
Airparks Self Park
5 out of 5
It was all great
Mrs Davies, 27 Aug 2022
Airparks Self Park
5 out of 5
The parking facilities are fabulous, everything went very smoothly and I shall definitely book again!
Mrs Clarke, 26 Aug 2022
Airparks Self Park
5 out of 5
Very easy to make a booking and just as easy to make changes when holidaywas cancelled. Parking was easy and transfers to and from the airport was very good. I have made my booking for parking through holiday extras for next year.
Mr Wearing, 23 Aug 2022
Airparks Self Park
5 out of 5
Parking is safe and secure. Car park staff very attentive. I was never concerned about the security of my vehicle and I could fully relax knowing my car was safe.
Mr Bailey, 22 Aug 2022
Airparks Self Park
5 out of 5
Well it was the first time I used your services and I was vary impressed with it all and would happily recommend airparks to any of my friends and family.
Mr Brewster, 22 Aug 2022
Airparks Self Park
5 out of 5
Staff helpful and service worked well and efficiently.
Ms Muir, 22 Aug 2022
Airparks Self Park
5 out of 5
Fuss free booking process and parking experience, friendly staff no complaints. have used several times previously and will use again.
Mr Valley, 20 Aug 2022
Airparks Self Park
5 out of 5
Great service, left almost immediately after dropping car off and didn’t have to wait long in return
Mrs Gwilt, 20 Aug 2022
Airparks Self Park
5 out of 5
Staff freindly as always, the terrain is not easy to pull your case on, I was in row P, to be honest it was a bit much for me and have already said I will make an alternative arrangement on my next flight out. We did have to wait for the bus as well, only 10 or 15 mins but it had been a long day.
Mrs Quinn, 20 Aug 2022
Airparks Self Park
4 out of 5
The parking at Air parks was spot on. The lounge though We used a lounge at Heathrow on New Years Eve and it was brilliant, so going away from Birmingham Airport we decided to opt again for a lounge, given your price and recommendation we opted for Aspire Lounge BHX. It was so poor, food choice was two dishes chilli con carne and rice, chick pea curry and rice. Both of which we do not eat, there was scones and bread but no butter!! We asked and was told yes its not good but the manager was back the next week ???? the drink choices were very limited, as most of the dispensing taps were out of order. The bar guy was playing his music loudly through a laptop, he also asked if we wanted another drink to bring our glass back? He was also told by another member of staff to change the music and turn it down. We had to go to Burger King and bring it back in,like others, not the point of a lounge really, it was dirty, the staff uninterested, the sockets for charging on the one side of the lounge never worked, so had to leave phone over the other side to charge. We would like a full refund
Mr Walters, 17 Aug 2022
Airparks Self Park
3 out of 5
Very smooth parking. No hassle. The bus to and from airport was already to go so no waiting around. Highly recommend
Miss Ellis, 16 Aug 2022
Airparks Self Park
5 out of 5
Allowing every one in the group to alight at the bus stop rather than all having to make their way with the luggage from where ever the car is parked
Mr Tunstall, 15 Aug 2022
Airparks Self Park
5 out of 5
On arrival staff were friendly and efficient it was easy to park. On return, again excellent staff and easy to vacate the car park.
Mr Smith, 14 Aug 2022
Airparks Self Park
5 out of 5
Fantastic organisation and helpful staff
Mrs Murthwaite, 14 Aug 2022
Airparks Self Park
5 out of 5
Very helpful staff at Birmingham Airparks
Mr Pettifer, 12 Aug 2022
Airparks Self Park
1 out of 5
Hi, everything was fine and great, staff were very courteous, only one thing spoilt it for me was that my in car telephone mounting has been broken. Is their a procedure for making a claim for £22.00. Kind regards David Robertson
Mr Robertson, 11 Aug 2022
Airparks Self Park
5 out of 5
I was very sceptical in using airport car parking but I must admit I was amazed at the professionalism your team exhibited and was extremely pleased with the level of service provided.
Mr/S Memon, 11 Aug 2022
Airparks Self Park
5 out of 5
It went smoothly and staff were friendly. Price could do with being a little lower for just leaving a car in a dusty gravel field for two weeks.
Mr Matthews, 11 Aug 2022
Airparks Self Park
5 out of 5
used many times no problems.
Mr Wadley, 11 Aug 2022
Airparks Self Park
5 out of 5
Easy check in but spaces very tight have a scream from a door on my car
Mr Golding, 06 Aug 2022
Airparks Self Park
4 out of 5
Viewing reviews 1 - 50 of 943