Very expensive . Will use premier inn next time

Mrs Goodwin5 out of 10Delta Hotels by Marriott Manchester Airport

Booked hotel plus parking. Great hotel, very clean and comfortable but the airport transfer was not good. On arrival the afternoon before our flight, we went to book the ‘shuttle’ (not exactly) for but we were told it was full but they would provide a taxi. Fair enough but when we arrived outside at there were lots of people waiting for taxis and the shuttle bus. Our pre booked taxi for finally arrived at, making our pre flight rather rushed. On arriving back, we had just missed the return shuttle and the next one was not for 45 minutes so we ended up paying for a taxi to go back to collect our car from the hotel. Surely a shuttle bus goes back and forth,especially when the journey is described as being 5 minutes, not at 45 minute intervals? At the end of long flight it just wasn’t acceptable.

Mrs Winslow5 out of 10Delta Hotels by Marriott Manchester Airport

Everything worked just right

Mr Harrison10 out of 10Delta Hotels by Marriott Manchester Airport

We have used your services many times over the years and up to present, twice this year. I'm afraid, this last occasion has left us feeling very unhappy. We traveled abroad and had a lovely holiday in Kos but when we returned we had a very bad experience with regards to the Marriott Manchester Airport Hotel. Our flight landed at approx 17.30 and we left terminal 1 at 18.20. At 18.21 I called and spoke to the operator at the hotel (option 8 ) who told us where we needed to go for the shuttle bus ( bus stop D ) and it would be approximately 15-20 minutes. We were there in under a minute and duly waited.......and waited.... I called the hotel at 19.12, spoke to who I believe was the same operator and she said she'd contact the driver to find out his location and put me on hold. She came back to the conversation and told me she was unable to get hold of him at which point I asked her when we would be allowed to get a taxi ourselves and they pick up the bill as we had been waiting in shorts and flip-flops for approximately an hour. She said it'd be under 5 minutes and she'd call me back. 10 minutes later I called the hotel AGAIN pressed option 8 as previously but the phone rang and rang and rang but no answer. She did take my number previously and I guessed she didn't have the right answer so decided just to ignore my call !! We took it upon ourselves to get a taxi and pay it when reaching the hotel and getting a receipt to prove the cost which was £10.50. We waited our turn to speak to the hotel receptionist to whom I explained what had happened and very quickly and without real question, told myself and my wife that she would arrange for the refund of the taxi fare along with an explanation via email last night what they were prepared to do to resolve the situation bearing in mind it was now approximately 19.55 and we were still in Manchester with a drive home of over and hour yet to do. She told me that last night there was her and her colleague who was the Duty Manager there so it must have been one of them I spoke to as she told me over the phone that the bus wasn't there so must be on its' way (she would have been able to see where the shuttle bus parks from reception). At bus stop D at the airport, there was only myself and my wife waiting for the bus so may be the hotel had decided that this didn't warrant scheduling a driver and left us to our own devices in the cold. This would have been fine if the hotel, when I first called explained this to us and we would have grabbed the taxi we foolishly waited for over and hour for. At the time of this message, we have yet to receive a call, email or any form of contact from the hotel and feel fully let down. The hotel boasts that it is perfectly situated, 2 miles and under 5 minutes from the airport...... It doesn't however, explain it's disregard for customers and the experience they receive. I feel that you, as a Company will get a better response from the hotel than myself trying (as at present they haven't done what they promised and if they ask, yes I've checked my junk folder) alone but I feel that they should investigate this internally as somebody there knows why the bus probably was never going to turn up for us and offer a full refund of our booking. N.B. whilst we were there also, we spent over £80.00 in their San Carlo restaurant !! Please can you or the hotel get back to me with your conclusions via the email address '[email protected]' Over the years we've used your services many times and this is the first instance we've felt the need to complain but we are feeling very let down by your partner on this occasion.

Mrs Mcclarnan1 out of 10Delta Hotels by Marriott Manchester Airport

Hotel was excellent, staff and drop off drive all friendly

Mr Park9 out of 10Delta Hotels by Marriott Manchester Airport

A little further from the airport than we would have liked , also the shuttle bus isn't every 20- 30 minutes it was more like 40 minutes. However nice hotel and shuttle bus young man was friendly and very helpful.

Mrs Jones8 out of 10Delta Hotels by Marriott Manchester Airport

Nice and clean and noticed new outside and bar facilities

Mr Hart9 out of 10Delta Hotels by Marriott Manchester Airport

Excellent service by all staff involved.

Mrs Murphy10 out of 10Delta Hotels by Marriott Manchester Airport

We stayed overnight at the Marriot Hotel Hale, the shuttle bus was fully booked, so the staff booked us a taxi for 3.20 am. After 30 minutes and no taxi coming not a lot of help from the hotel staff, we shared a taxi with someone who had booked one independently. When we arrived at the airport coming home, no sign of the shuttle bus at the time it stated on the timetable so we payed for another taxi. I will never use the Marriott again we did this to take away the stress of travelling and it was really stressful.

Mrs Whitehead1 out of 10Delta Hotels by Marriott Manchester Airport

The hotel and staff were lovely, but the hotel shuttle pick up from the airport back to the hotel was horrendous. We were left stranded at the airport for nearly two hours. After several phone calls to the hotel, they sent us a taxi to pick us up. It was very frustrating

Mrs Nolan5 out of 10Delta Hotels by Marriott Manchester Airport