Heathrow Radisson Hotel Reviews

Initially double booked on the requirements, this was no bodies fault but it was stressful getting a refund. I had to request it numerous times.

Mr Caldwell, 22 May 2022

Radisson
4 out of 5

On return to the hotel ifound the catalytic converter on my car had been stolen. I had to pay £380 to get my car ek53onh recovered to my home as the rac said criminal damage was not covered there was not enough adequate security at the site,very few cameras and some of these had tree branches in front of them. The deputy manager infoed me that other vehicles had been damaged in the same way in past weeks.

Mr Davies, 22 May 2022

Radisson
1 out of 5

Easy parking and good location for Heathrow airport, nice room for a one night stay. Would use again.

Mrs Kilgallon, 21 May 2022

Radisson Blu
5 out of 5

The room was fine, until the morning when we found that we had no water to wash or shower which was very annoying. We reported it to the front desk, to be told that we would get a reduction NEXT time we book, others who had the same issue were given free breakfasts, we did not even get an apology until we arrived back from holiday to collect our car. We will not be booking the Radisson Blu again.

Mr Jenkins, 21 May 2022

Radisson Blu
4 out of 5

Arrived Raddison Blu , parked car and entered reception. Totally chaotic with no particular system . Eventually got to desk, given room , booked taxi for morning, booked early morning call , booked evening meal, but only Lobster dishes , virtually nothing else . Room ok for one night . Walked to Marriott next door for drink and booked evening meal. No early morning call , no taxi arrived , staff bit non plussed , eventually they got a taxi . Never again , but will find another hotel

Mr Mottram, 22 May 2022

Radisson Blu
3 out of 5

Our booking with you was a disaster. You called me a month after I had made a booking to say the hotel we had reserved was overbooked. I rebooked only to be told that the alternative accommodation was also overbooked. Apparently we were given a complimentary upgrade at the third hotel but I struggle to believe this. We were compensated with complimentary taxis to and from the airport for which we were grateful but I don’t think this was enough.

Mrs Whitfield, 21 May 2022

Radisson Blu
1 out of 5

Very good hotel, staff friendly, room comfortable and relaxing knowing the car was parked at the hotel.

Mrs Thomas, 20 May 2022

Radisson
5 out of 5

Arrived at Radisson Edwardian Blu on May 1st for one night stay and 8 days parking booked through HE to be told there wasn’t a room for us. I was told we could go to the Marriott hotel so we had to take our suitcases yds to the Marriott. On arriving we were told that the Hoppa bus for which we had pre paid was very unreliable and were advised to book a taxi for the following morning which was £25. Very annoying. No sign of Hoppa bus on our return on May 10th so paid for a black cab to take us back to collect our car from the Radisson.

Mrs Ball, 20 May 2022

Radisson Blu
1 out of 5

This package was mis-sold to us. You had full information about our flight at 7:05 next morning but sold us a Hoppa ticket to get to terminal 5. We caught the first Hoppa bus of the morning, which arrived at the hotel at 5:40 and took 45 minutes to get to terminal 5. We arrived 10 minutes after bag drop for our flight had closed. The hotel had only one eating place open, and very little to choose from if you didn't want steak or laboster. It was also extremely noisy - not a pleasant experience.

Mrs Moon, 20 May 2022

Radisson Blu
1 out of 5

Good secure parking and hotel severed by buses going to terminal 2.

Mr Wirgman, 19 May 2022

Radisson
4 out of 5

Everything was excellent, though the hotel (Radisson Red - Heathrow) only had my surname on the reservation, which caused a minor delay.

Mr Nelson, 17 May 2022

Radisson
5 out of 5

The hotel an parking was excellent. The Hoppa bus service didn't appear, and I'm waiting for a refund of the £22 for a service that didn't arrive.

Mr Lockwood, 17 May 2022

Radisson Blu
4 out of 5

The hotel was very good, helpful staff and reasonable food.

Mr Oxley, 16 May 2022

Radisson
5 out of 5

The hotel was excellent as ever, but please stop pushing the Hotel Hoppa bus service as it is totally unreliable. As you know I had prebooked both ways, but the bus never turned up so I (along with many others at the hotel) had to get a taxi to Heathrow, and same thing happened when coming home as the bus didn't run either, and it is not good to be left at that time of night after coming off a long day. The Hoppa bus crew on site were not at all helpful and told us we would have to wait for another hour but no guarantee that would run either. The hotel told us that this is a common occurrence and when it does run, if it fills up at the first hotels it doesn't bother to call at any others. I shelled out £16 for nothing, and another £34 on taxi fares that I hadn't budgeted for - any chance of a refund?

Mr Stanworth, 16 May 2022

Radisson Blu
4 out of 5

I booked The Radison and was sent to The Marriot on arrival which meant we had to walk back to the Radison for the hopper bus at 5:30 am

Mr Pickering, 16 May 2022

Radisson Blu
3 out of 5

We had booked a double room with a cot and when we arrived in the room there was no cot. We arrived at 9:45pm and it took until 10:45pm to get the cot in the room by which point our 6 month old baby was beside himself. We also called ahead to book a taxi for the following morning with a baby seat and were promised that this wouldn't be a problem however when the hotel tried to book a taxi and car seat they were told they can't provide a car seat and they only use one taxi company. We also were told that we would have to pay for parking although we had booked both the hotel and parking together,. Fortunately the manager was able to correct this but the whole experience was really rather disappointing and made for a dismal start to our first holiday as a family.

Mr Brookes, 16 May 2022

Radisson
2 out of 5

Booked hotel and parking due to flight departure at 06:00. Hotel was mediocre and we were told the included bus service did not operate until after our flight departure. Therefore we had to pay extra for taxi from hotel to terminal. On return the hotel bus refused to let us board as the driver said passengers were bringing too much luggage. What do they expect at an airport! We would have to wait one more hour for next bus in the hope that we would get on. We gave up and had to pay for yet another taxi. We bought this package to make the travel experience easier, but it ended up causing too many problems. The additional bus tickets that were sold to use were a total waste of money. This package was not fit for purpose and I would not buy again.

Mr Read, 15 May 2022

Radisson Blu
1 out of 5

We were told a couple of days before our journey that you moved us to a different hotel. We could use our Hoppa bus return ticket only on the way to the airport but not on our return and had to take a taxi. I contacted you about this wondering how to claim the refund and no response. The hotel we stayed in was fine, it was just not our first pick.

Ms Heinrich, 13 May 2022

Radisson Blu
4 out of 5

You provided the wrong address. Information was incomplete. My email query was not answered until the day of travel. You have no telephone support. The hotel and its staff were fab.

Mr Baker, 11 May 2022

Radisson Blu
5 out of 5

Excellent hotel

Mr Whelan, 10 May 2022

Radisson
5 out of 5

Need a good restaurant rather than limited menu in bar.

Mrs James, 09 May 2022

Radisson Blu
4 out of 5

Hotel good but shuttle was long wait which was not expected.

Mr Chambers, 10 May 2022

Radisson Blu
4 out of 5

Hotel very good, parking tricky as they have weddings on Saturdays, but otherwise enjoyed it. Hotel Hoppa disappointing, ok going out although only once an hour. Missed out two buses on return we were freezing. Won’t use that again suggest you tell them to improve their service based on our experience

Mr Parlett, 08 May 2022

Radisson Blu
4 out of 5

Comfortable hotel but only restaurant open was very expensive serving just steak or lobster dishes.

Mrs Douglas, 08 May 2022

Radisson Blu
3 out of 5

The food at the restaurant was dire and expensive and the Hoppa service is a disgrace i will never pre book this service again. the hotel room was ok but will not book a hotel stay when flying from Heathrow again.

Mr Coe, 09 May 2022

Radisson
3 out of 5

I was disappointed that although I only required 10 days parking the hotel told me you had booked 15 days. I contacted you via your website but received no response. The hotel of which I am a frequent user club member told me that if I had contacted them I could have booked the 10 days I needed.

Mr Davies, 06 May 2022

Radisson Blu
2 out of 5

The hotel was clean, however the extra paid for dinner was very poor, the hotel tried palm us off with a bar menu and the dinner was cold and poor quality, Breakfast was a joke I check which restaurant the breakfast was being held at 5.45am flight crew were going in getting a coffee and hot food was already laid out for a 6am opening time, however the hotel had photographer taking promotion photos therefore nobody could have breakfast first of all they said at 6am that it will another 5mins that 5mins ended up just over 20mins which meant we could not have breakfast, which we had paid for? as we didn't want to miss the Hoppa bus which we paid for in advance a number of other guest stated that they would not stay at the hotel again. whilst I would not use the Raddison Red Hotel at Heathrow again, I wish to note I would use Holiday Extra's again as I have always have had good service from them.

Mr Rickman, 06 May 2022

Radisson
2 out of 5

Good quality hotel and car parking for a fair price with a shuttle service to the airport. Perfect.

Mr Smith, 05 May 2022

Radisson
5 out of 5

Lovely hotel good food and straightforward parking overall great

Mrs Muldoon, 05 May 2022

Radisson Blu
5 out of 5

We stayed at the Radisson Blu overnight. The hotel was great as were the staff. The room was very nice. There was only one restaurant open and it was rather pricey but the food was good. Parking was easy and we felt the car would be safe for the week whilst we were away.

Mrs Croker, 05 May 2022

Radisson Blu
5 out of 5

We were redirected last minute from the Radisson Blue in Heathrow to Crowne Plaza terminal 4. Although it was initially an unpleasant surprise, everything went well and we had a good night’s sleep and a convenient airport parking solution.

Ms Williams, 04 May 2022

Radisson Blu
5 out of 5

All went well until our return trip on the shuttle bus when the driver wouldn't let us on because his scanner had broken and we didn't have paper copies of our booking. He begrudgingly let us on after I pointed out hat we were not told to bring paper copies and there was no facility on the plane or in the arrivals lounge to print it off.

Mr Pritchard, 03 May 2022

Radisson Blu
4 out of 5

Great service at the hotel, and parking. All went smoothly. Poor choice of eating facilities on the day we stayed. Will NEVER use the hopper bus service for Heathrow again. Supposed to be hourly service, bus did not arrive -1st bus we tried to get did not arrive! On return gave up waiting after 1hr45mins and took a taxi. Very poor service and very difficult to find someone to talk to about it.

Mrs Armes, 02 May 2022

Radisson Blu
5 out of 5

Parking was excellent and easy to locate an empty space, hotel was superb and staff polite and helpful.

Mr Hobbs, 02 May 2022

Radisson Blu
5 out of 5

Good hotel, stayed room only so can't comment on food. Booked hotel Hoppa bus which arrived on time. Long 40 minute journey to Terminal 3. Would probably take taxi next time. Return journey Hoppa only hourly so had to wait but we were 1st stop so quick. Car park at hotel had large roomy spaces and sufficient spaces.

Mrs Leighfield, 02 May 2022

Radisson Blu
4 out of 5

Hotel was absolutely fine. Parking was so busy that we took the last space in the car park. On our return there was a couple that had been driving around the car park for over 30 minutes because there were events going on in the hotel and the car park was full. Not what I expect for a long term car park. The hotel hoppa which was also booked through you did not arrive at all on Saturday 16th and the hotel had not seen one all morning. We eventually gave up and flagged down a taxi which cost us money on top of the money that we had already paid to holidayextras. We now need to contact hotel hoppa for a refund, so far they have not responded after two weeks. Because of this, we will never book through holidayextras again.

Mr Tremayne, 02 May 2022

Radisson Blu
4 out of 5

A few days before I was due to travel, Holiday Extras contacted me to tell me that the hotel I was staying the nigt before my flight was overbooked and they therefore needed to move me to another hotel. The new hotel was excellent, but some distance from the airport terminal, but FOC travel had been arranged to get me to the airport. Everything went smoothly until my return, when I had been given details of the bus I needed to get to return to the hotel to collect my car. Unfortunately it turned out the bus in question hadn't stopped at this hotel in almost eighteen months and I therefore had to get a taxi back at a cost of £40. I contacted Holiday Extras and provided a receipt showing the cost and I was refunded the money by return and given an apology for the oversight. On the basis that sadly mistakes do on occassions happen - and in this case I am inclined to think the faults were with the hotel, not Holiday Extras - I was very pleased with the speed and efficiency in sorting out my complaint. An excellent standard of customer service and I have used Holiday Extras many times in the past and therefore will continue to do so in the future.

Mr Hilsdon, 30 Apr 2022

Radisson Blu
5 out of 5

I was somewhat miffed that having pre booked hopper bus tickets to get to the airport and the return journey only to discover the start time for the buses was too late and on our return, they had stopped!!! We had to pay £50 for return taxis!!!!

Mrs Worrall, 30 Apr 2022

Radisson Blu
4 out of 5

Hotel was nice, staff were particularly friendly. Parking spaces were scarce and stupidly small even for our average sized car. Hoppa bus was ok, however only went to the hotel every hour, unlike most hotels which were every 30 minutes.

Mr Warren, 30 Apr 2022

Radisson Blu
3 out of 5

The Hotel Hoppa was useless. First bus stopped but wouldn’t allow us on, stating that we should get on the one that was right behind. That bus sailed past 30 mins later without stopping. 40 mins later the next bus did exactly the same! We ended up taking a taxi because we were in danger of missing check in. I have written a complaint to both you and the Hoppa service (2 weeks ago) but neither Holiday Extra or the Hoppa service have even acknowledged my complaint. Disgraceful service that people rely on to get to the airport and poor customer service!

Mrs Thewlis, 30 Apr 2022

Radisson Blu
1 out of 5

All good , but one thing I feel I need to mention. It cost £19 for a taxi to take us from the hotel to terminal 3 at Heathrow, the return journey cost £13 80. Quite an expensive phone call for the hotel to make and us to pay for. This is an observation not a complaint

Mr Griffiths, 29 Apr 2022

Radisson Blu
5 out of 5

Hotel good, rooms comfortable, restaurant and breakfast pretty good. Plenty of parking

Mr Bryce, 30 Apr 2022

Radisson Blu
5 out of 5

Parking was awful had to spend an hour to find space

Mr Ramaj, 29 Apr 2022

Radisson Blu
1 out of 5

Hotel plus parking lhr. Problems with overbooking twice but you sorted the problem efficiently and third hotel was superb and everything went well.

Mr Williams, 28 Apr 2022

Radisson Blu
5 out of 5

Hotel and parking arrangements were great. However the Hoppa bus service only ran once an hour and failed to turn up for our return journey causing us to get a taxi effectively paying twice for the journey. We have complained to Hoppa but had no reply

Mr Wing, 28 Apr 2022

Radisson Blu
4 out of 5

Your device was so bad.my hotel and parking at Heathrow double boooked and no one gave f——

Mr Sayer, 26 Apr 2022

Radisson Blu
1 out of 5

Airport hotel booking changed the day before we flew, pure luck we saw email. Heathrow hotel booked in February! New hotel was further away in Slough, and definitely cheaper but Holiday extras would not compensate for difference. Transfer took a lot longer. There was no shuttle back, so had to get a taxi which cost £25. If we had been at Heathrow we could have used the airport shuttle.

Mr Stevens, 25 Apr 2022

Radisson Blu
1 out of 5

We travelled to the Radisson Blu as booked . On arrival we’re told by the staff that that had no parking for us , so we were transferred to the Marriott in Slough. This was further away from Terminal 5. We had not been advised of any change by holiday xtras. Totally unacceptable

Mr Jones, 25 Apr 2022

Radisson Blu
1 out of 5

The hotel i booked the Radisson Edwardin cofirmation cvsdqc turned us away without a care .The manager did nit give a care,wearrived at 9pm to be told there was no room and no parking.i was told to go back to Slough.I would not fecomend or use your company to deliver fish and chips!!!!!!!!!!

Mr Sayer, 25 Apr 2022

Radisson Blu
1 out of 5

No, I was not staying at my chosen hotel, was given less than 48 hours notice of the change. I have tried contacting yourselves to voice my concerns, as yet no response.

Mrs Sheppard, 25 Apr 2022

Radisson Blu
1 out of 5