Customer reviews for the Copthorne Effingham

Stress free parking process, shall definitely use again.

Mr Lindsay, 17 Nov 2017

Copthorne Effingham
5 out of 5

The flat was dirty I had to go out and buy cleaning things. But other wise NOT TOO BAD.I will not bed going to that flat a

Mr Parker, 17 Nov 2017

Copthorne Effingham
1 out of 5

My fiancée and I were due to arrive at the hotel late as I had to work beforehand. I made an error whilst booking and selected the day after. We only noticed or mistake whilst travelling to the hotel. The receptionist was extremely unhelpful and stated that nothing could be done and we would need to pay another £84. It was a genuine mistake and there was availability in the hotel. Absolutely disgustig customer service.

Mr Jenkins, 16 Nov 2017

1 out of 5

Facilities dated - some carpets needed replacing and decor updating. Not all bars/restaurants open. Convenient place to stay close to airport though, good gym. Parking and shuttle good

Ms Holland, 13 Nov 2017

Copthorne Effingham
4 out of 5

Everything went very well

Mr Martin, 09 Nov 2017

Copthorne Effingham
5 out of 5

Staff helpful, clean and comfortable room.

Mr Oldroyd, 06 Nov 2017

4 out of 5

Service and staff were very ,very good

Mr Jim77, 04 Nov 2017

5 out of 5

nice hotel, dated but comfy room.

Mr Bone, 04 Nov 2017

Copthorne Effingham
5 out of 5

Everything at the hotel was fine from check in to check out. Nice hotel to stay at before you fly out on yours holidays.

Mrs Lees, 04 Nov 2017

5 out of 5

Great value for money good location

Mr Lowe, 03 Nov 2017

5 out of 5

Everything was lovely. Especially the food.

Mrs Sula, 03 Nov 2017

5 out of 5

Great value for money good location

Mr Lowe, 03 Nov 2017

5 out of 5

Everything was lovely. Especially the food.

Mrs Sula, 03 Nov 2017

5 out of 5

All OK, except the condition of my car on our return. Obviously the car had been moved, but the person doing so looked as though he had used exceedingly muddy boots to do so. The driver's side of the interior carpets & door sill were all caked with mud. Disgraceful.

Mr Hill, 29 Oct 2017

Copthorne Effingham
4 out of 5

As usual it all worked fine Hotel was good car parking good. No problems

Mr Gresham, 28 Oct 2017

Copthorne Effingham
5 out of 5

Staff very pleasant. Hotel tired looking. Rooms big.

Mr Foley, 25 Oct 2017

5 out of 5

Everyone was great everything went very smoothly

Mr Chapman, 20 Oct 2017

Copthorne Effingham
5 out of 5

Every thing went to plan

Mr Martin, 18 Oct 2017

Copthorne Effingham
5 out of 5

Yes very helpful, thankyou, lovely nights sleep before embarking on good transfers to and from the hotel.

Mrs Bird, 18 Oct 2017

Copthorne Effingham
4 out of 5

All great. Second time staying prior to flying from Gatwick and it won't be our last.

Mr Andrews, 17 Oct 2017

Copthorne Effingham
5 out of 5

We keep coming back as the service is flawless as usual. Cannot suggest anyways you could improve. Thank you

Mrs Gage, 16 Oct 2017

Copthorne Effingham
5 out of 5

All went smoothly, car picked up with no hassle after Holliday, hotel staff friendly and professional, hotel adequate for the price paid

Mr Gardener, 15 Oct 2017

Copthorne Effingham
3 out of 5

1. I couldn't push my suitcase across the room because the carpet was so worn out it bunched up under the wheels. 2. We couldn't turn the heating in the room off because apparently the boiler had broken. 3. The fire alarm kept going off because it was faulty. 4. We couldn't sleep because our room was above the front door and taxis would pull up and leave their engines running while they waited for air port passengers. 5. We booked a table in the restaurant where there were four other tables in use and it took the staff an hour and three quarters to serve us a one course meal.

Mr Janesolley, 13 Oct 2017

Copthorne Effingham
1 out of 5

Staff were helpful and facilities were suitable. One thing which was not made clear was that I could only have a meal from the fixed price menu if I had booked prior to arrival.

Mrs Zakrzewski, 10 Oct 2017

5 out of 5

Everything went very smoothly

Mr Martin, 10 Oct 2017

Copthorne Effingham
5 out of 5

Parking and room all good just a little too far out for us

Mrs Horwell, 08 Oct 2017

Copthorne Effingham
4 out of 5

Took 15mins to check in at 2am in the morning as they were running manager reports, eventhough they knew 2 weeks earlier what time we were checking in. Could not get a drink as told bar was closed, not told if we could get room service.

Mr Drew, 08 Oct 2017

Copthorne Effingham
1 out of 5

The hotel is in a nice position and the evening meal was excellent. However the rooms are tired and the carpets are thread bear.It needs some TLC.It was ok for one night. The staff were help ful. Travel to the airport and return were excellent no problems

Mr Wyche, 07 Oct 2017

Copthorne Effingham
4 out of 5

Yes very good

Mrs Goldstein, 06 Oct 2017

Copthorne Effingham
5 out of 5

Everything was as expected - I have used this horel several times and always a consistent quality offer for the price.

Mrs Taylor, 02 Oct 2017

Copthorne Effingham
5 out of 5

All went very well

Mr Longley, 27 Sep 2017

Copthorne Effingham
5 out of 5

Everything went smoothly, even though we arrived at 2 am. No issues parking, found a space by the reception. Lovely room with large bathroom, comfy bed and even a fridge. Just a pity we had to get up at 5.30 for our flight so no time to enjoy it really. On return took a taxi to the hotel, car was parked by reception and ready to go. Would definitely book again.

Ms Blair, 27 Sep 2017

Copthorne Effingham
5 out of 5

This was a great hotel stay prior to flying from Gatwick. Hotel staff were extremely friendly and helpfull. We had a lovely room with a balcony and great views. The evening meal was very good and waiter/waitress staff were very attentive and friendly. The room was very clean and bed comfortable. Parking was easy and collection of our car after 3 weeks was fast and efficient. Our car had been moved but was fine with no damage. An overall great experience with no problems encountered at all. We would definitely stay here again without hesitation and use the parking facilities.

Mr Keegan, 27 Sep 2017

5 out of 5

Very poor parking

Mr Sharps, 27 Sep 2017

3 out of 5

Everything was% clean and very comfortable staff very pleasant they could not do enough for us

Mr Guihen, 26 Sep 2017

Copthorne Effingham
5 out of 5

We booked the 3 course meal which was diabolical, the staff were near useless. The room was to hot with no air con and only a fan in the cupboard which you could only place on the floor which was useless. When we arrived back to the hotel they had police cars everywhere as they had booked a boxing show which had escalated to everyone fighting it was very intimidating come back to that with no warning that this would disrupt our return. Will not book this hotel again

Mrs Cook, 25 Sep 2017

Copthorne Effingham
1 out of 5

Everything was very smooth. Facilities good but getting a bit old! Staff very helpful

Mr Binns, 23 Sep 2017

Copthorne Effingham
5 out of 5

Fantastic room staff was so friendly and helpful would definitely stay again

Mrs Tansleys, 21 Sep 2017

5 out of 5

Only thing is there is not enough disabled bays as I find it hard to get in & out of my car.

Mrs Obrien, 21 Sep 2017

Copthorne Effingham
5 out of 5

Everything ran extremely well, we were very pleased with our room and the hotel. We will certainly do this again as it is so convenient to park at the hotel and then have only a 15 minute transfer to the airport.

Mrs Williams, 22 Sep 2017

Copthorne Effingham
5 out of 5

every thing when very smoothly?

Mr Desai, 21 Sep 2017

Copthorne Effingham
5 out of 5

As regular guests with parking packages we found everything very satisfactory,comfy beds,rooms clean and tidy.The taxi service provided by united taxis was marred on the return journey as the driver went to the wrong terminal (north instead of south)and when we eventially arrived back at the hotel he charged us extra for his mistake.Which I was not happy about.

Mr Coles, 20 Sep 2017

Copthorne Effingham
5 out of 5

A far more pleasant way of starting your holiday and parking your car someone safe and secure for the duration. Friendly staff, very comfortable rooms and a great deal on dinner too.

Mr Cullen, 20 Sep 2017

Copthorne Effingham
5 out of 5

Staff very helpful and hotel perfect for an over night stay. On arrival to pick up car one staff member told me he'd actually washed bird poo off my car!

Mrs Cunliffe, 20 Sep 2017

Copthorne Effingham
4 out of 5

The hotel told us we had cancelled our booking and they were fully booked. Then they found us a room which was a small double. Went back to reception and they found us a twin which we booked. Food in restaurant was awful.

Mr Plant, 19 Sep 2017

Copthorne Effingham
1 out of 5

Insufficient car parking spaces. Difficult to get parked up. I had to part on uneven waste land. Very uneven. I hit the underside of my car. Luckily no damage. Hotel pleasant good value.

Mr Jones, 18 Sep 2017

Copthorne Effingham
4 out of 5

We found the hotel easy to get to, taxi transfer was quick and easy. On return at 1 am the staff were pleasant and the room was comfortable. Car was close by and breakfast was tasty. Will use again.

Mr Hornby, 17 Sep 2017

5 out of 5

Better signage to show where to park the car would have helped. Otherwise staff were helpful and room comfortable.

Mrs Phillips, 17 Sep 2017

4 out of 5

The food in the resteraunt was very poor, followed by cold coffee, even after 3 attempts. The room, although large, had threadbear carpet, was last decorated maybe in th early eighties. Whilst we were there, there was a wedding going on in the conference room that kept us awake until 1am.I think the only thing they got right was the transfer. Never will I stay there again!

Mr Fort, 17 Sep 2017

Copthorne Effingham
1 out of 5

Booking very easy. Price was great. Room unfortunately was dark and dingy due to being lower ground. Had much better rooms on previous stays. Meal in restaurant was superb although limited choice.

Mrs Randall, 16 Sep 2017

5 out of 5