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Matthew Pack - CEO - Photo

It's 2024, and travel is more exciting than ever! My team and I are here to ensure that your travel experiences are seamless and enjoyable.

My team are always ready to assist in any way possible. The best and easiest and way to get in touch is by live chat If you prefer to speak with us directly, start with a chat and we'll provide the appropriate freephone number or arrange a callback for you.If something has gone wrong, hassle has been experienced and you'd like to give us some feedback or raise an issue that needs fixing, my dedicated customer care team are here to fix your hassle and put things right as quickly as they can.

We're committed to your satisfaction and flexibility. That's why we introduced FLEXTRAS - when you book your holiday extras with us, you're guaranteed the most flexible terms available online. We're also continuing to enhance our Holiday Extras App which is now a top contender in travel apps! Keep an eye on HEHA! The Holiday Extras Holiday Assistant, which streamlines the way you search, compare prices, book, and save - simply tap New Trip in the App to get started.

If, however, you encounter any issues or if previous communications haven't resolved your concerns, or if you have feedback or ideas you'd like to share, please email me directly at [email protected] I'm committed to addressing your concerns as swiftly and efficiently as possible.

Thank you once again for choosing Holiday Extras. Here's to happy and memorable travels!

Matthew Pack

Group Chief Executive Officer CEO, Head Coach and Guardian of Less Hassle, More Holiday.

As the son of company founder Gerry Pack, I have Holiday Extras in the blood, working on software for the business even at college. My official Holiday Extras career began in 2002.

My passion for travel and technology is embodied by the vision for Holiday Extras. To define and own the category for holiday extras and deliver on our less hassle, more holiday promise through software and service.

I became a director of Holiday Extras in 2005 and was part of the team that led the management buyout of the company that year. I also led the second buyout in 2018. CEO of Holiday Extras from December 2009 to January 2015 - I stepped into the role of Group CEO at the end of January 2015. Its been an epic journey so far. I've had a lot of help and support on the way. My mantra in life "no fun, no point". More Chief Energy Officer than chief executive, I find myself regularly asking "what do you need to make it happen".

Matthew Pack CEO Holiday Extras with son Henry on his shoulders whilst on holiday in Croatia

Every day I spend at Holiday Extras is about making travel easier, better, hassle-free and more fun. I appreciate every booking and every customer. The best prices, best products, best service mantra drummed into me by my father.

Life before Holiday Extras

Despite eating, drinking and sleeping Holiday Extras from an early age, I managed to squeeze in studies at Cambridge Business College and Bournemouth University, emerging with a Diploma in Business and a BSc in Information Systems Management. Following a University placement at British Airways; travels around the world; and my first proper job as technical project manager at online travel pioneer,; I was ready to come home.

Real life

I am addicted to adrenalin sports and can be found snowboarding, skiing, windsurfing, kiteboarding whenever I get the chance. If its windy I will duck out of the office for a few hours and hit the beach - just 10 mins from the office.

Matthew Pack windsurfing in Fuerteventura and flying through the air on a kiteboard

I am married to the amazing Amanda and have 3 lovely children, Emily, Thomas and Henry. I live near Canterbury in Kent.

Matthew Pack family shot with wife, Amanda and 3 children, Emily, Henry and Thomas on a SunSail holiday in Croatia 2015

My parents, Gerry and Carol continue to be there day and night for me. They have 7 grandchildren and counting! They are the most supportive parents anyone could have running what is still very much a family business. Although they are both non exec directors they play an active role in business but leave me to call the shots working with my boss and Chairman and all round nice guy Mark Smith. Steve Lawrence was CEO before me, he joined the business in 1993 when the turnover was just £4m a year, this year (2019) the business is heading toward £500m. I am more than grateful for all the knowledge, hard work and learnings Steve passed on to me as the 3rd CEO in the company's history. Steve retired to Arundel to have fun and spend time with his wife Rhona, much deserved, being CEO can be exhausting.

Photo of my wife Amanda with parents Gerry and Carol skiing in Serre Chevalier.

Matthew Pack with wife Amanda and parents Gerry and Carol skiing in Serre Chevallier

My father and I at the Holiday Extras office. This photo was taken for the 30th year of Holiday Extras.

Matthew Pack and Gerry Pack at the Holiday Extras Office.

My favourite place on earth is still India. A wise Nepalise man said INDIA stands for I'd never do it again! But I have many many times. Having backpacked there in 1999 I have been back with the family four times. Thanks to Trailfinders for organising 2 epic adventures in 2015 and 2016. Here's a pic of us all before dinner in Delhi.

Matthew Pack with wife Amanda and children Emily and Thomas on holiday in India 2016, photo taken at the Imperial Hotel Delhi

Be one team is one of 5 values we live and breathe every day at Holiday Extras. This pic was taken on a leadership team trip to Verona. You can read all about it here: The Holiday Extras Leadership Walkshop to the Mountains of Verona. I can genuinely say I enjoy working with each and every one of the team here. Many have stayed with the business for more than 10 years, a few for more than 15 and a couple more than 20. Super smart and super committed to making Holiday Extras a great business and a great place to work.

Matthew Pack with leadership team in Verona. Pic taken after an 8 hour hike through the rain. Be one team. From left to right. Simon Hagger, Sean Hagger, Howard Dove, Mel Davis, Cathy Beare, Johannes Mehrer, Anthony Clarke-Cowell, Matthew Pack, Chris Gale, Andy Britcliffe, Andrew Parker, Michelle Clarke-Cowell, David Norris, Ian Copely, Carolyne Creed, Anna Divers, Leigh Wood, Matthew Paxton

This about sums it up. An image from a recent marketing campaign launching our Travel Better promise. They'd abandoned worry. They'd abandoned Britain. They'd abandoned everything except their smoldering passion; for they had found a way to Travel Better!

Mattie Pack Passport to Paradise. They'd abandoned worry. They'd abandoned Britain. They'd abandoned everything except their smoldering passion for they had found a way to Travel Better!

Be sure to follow me on twitter. I tweet about all things tech, surfing and the future.