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We are here to help
Our team is ready to help in any way we can - the easiest way to reach us is by live chat (check our opening times). Or if something has gone wrong and you'd like to give us some feedback, get in touch with our dedicated customer team and we'll look into it for you.
We've worked hard on our flexibility and introduced FLEXTRAS - if you buy your holiday extras from Holiday Extras, you'll be getting the most flexible terms anywhere. We're also investing heavily in our app with a big focus on HEHA! - The Holiday Extras Holiday Assistant which makes it even easier and even faster to search, book and save.
You're welcome to email me about anything at all - ideas, suggestions and feedback. I read every email and will make sure your query is swiftly actioned with the right people. If needed I'll follow up in person too.
Thanks for choosing Holiday Extras. Wishing you safe and happy travels.
James Lewis
Associate Director - Partnerships
As the Associate Director of Partnerships at Holiday Extras, my role is both dynamic and rewarding, involving extensive travel across Europe and beyond to connect with our valuable partners. I'm responsible for not only expanding our existing business relationships but also identifying and securing new partnerships that align with our strategic goals. Leading the talented and dedicated Partnerships team, I ensure that our partners worldwide experience the best of what HX has to offer, fostering satisfaction, loyalty, and long-lasting collaborations. My focus is on delivering exceptional value to our partners, understanding their unique needs, and tailoring our approach to exceed their expectations.
In 2025, I will celebrate an incredible 20 years at Holiday Extras—a milestone that marks two decades filled with hard work, laughter, and success. Throughout this journey, I've had the privilege of working alongside some truly brilliant colleagues and making lifelong friends. This long tenure has not only allowed me to grow professionally but has also given me the opportunity to witness and contribute to the remarkable evolution of our company.
Outside of work, I'm a proud parent of five children — two grown-ups and three little ones. Starting again with a young family has been an exciting and fulfilling experience. When I'm not with the kids, you'll often find me indulging in my passions for football and Formula 1. I'm a devoted West Ham supporter and cheer on McLaren in the F1 circuits. Known by some as the Karaoke king, Oasis is my go-to whenever I grab the mic. And when I manage to carve out some time for myself, you'll find me either on the golf course perfecting my swing or at the go-karting track, chasing that adrenaline rush.