Travel Insurance Claims
Help & Support
Need to Make a Claim? Let’s Get Started.
Is it an Emergency?
If it's an emergency and you need an ambulance
If you are dealing with a medical emergency and need an ambulance, always call the local emergency number first.
You or someone else with you must then call the 24/7 emergency assistance service as soon as possible.
If it's an emergency but, you do not need an ambulance
If you are dealing with an emergency, but do not need an ambulance, please seek treatment and call our 24/7 emergency assistance service immediately. They will direct you to the best facility in the local area.
If it's not an emergency but, you need treatment
If it’s not an emergency, and you need to see an outpatient Dr, we offer Anywhere GP. If you do not use Anywhere GP, you must contact the 24/7 emergency service instead to ensure any costs will be covered by your policy.
If you do not need medical assistance but, you do need to claim
If you do not require medical assistance whilst abroad, and you simply need to claim, the easiest way to get help is to start your claim online. It’s quick, simple, and you can do it in your own time.
Our 24/7 emergency assistance service can advise on the best local medical facility, help with travel or accommodation if needed, and arrange payment for treatment where possible. If you do have to pay upfront, we’ll help ensure you’re reimbursed quickly at the claims stage.
Here's How to Make a Claim
Already submitted a claim
Our claims team will aim to get back to you within 35 working days of the date you submitted your claim form, if you still want to chat with us please have your claim number and personal details to hand. You can contact us on 01403 286 547. We're available Monday to Friday, 9am to 5pm and always happy to help.
Starting a new claim
Please have all your details ready as you'll need to complete a claim form, including:
- Your details and policy number
- A description of your claim
- Any supporting evidence (like receipts or photos)
We recommend providing all the details outlined in the claim form, this will help make the claim process smoother.
There are three ways to submit your claim:
Submit online via our portal if your claim is about:
- Baggage
- Medical expenses
- Travel delay
- Cancellation
For all other types of claims, send us your completed claim form by email or post. This includes claims for:
- Cutting Your Trip Short
- Collision Damage Waiver
- Personal Effects
- Personal Liability
- Travel Delay Disruption
- Winter Sports
- Cruise
You’ll need to download and complete a claim form. Please download here.
Email: [email protected]
Post:
ERGO IAS Services
PO Box 9
Mansfield
NG19 7BL
Not sure where to begin? Don’t worry, just give us a call on 01403 286 547 and we’ll point you in the right direction.
Sit Back, We’ve Got This
Once your claim has been submitted, you’ll receive a confirmation with your claim number. Keep this safe, as it’ll be useful if you need to follow up with us.
Our claims team will carefully review your form and aim to respond within 35 working days, either with an update or a request for any additional information we may need. We'll get in touch via email or post, depending on how you submitted your claim and the contact details you’ve provided.
How long does it all take?
The time it takes to fully process a claim can vary depending on the nature and complexity of the situation. Every case is unique, but rest assured, we’ll keep you updated every step of the way and do everything we can to move things along as quickly as possible.
Got questions while you wait? Just call us on 01403 286 547. We’re always here to help.
For claims that are related to Legal Expenses or Gadget Cover follow the instructions below:
Legal Expenses claim
For legal costs and expenses claims - Contact ARAG Legal Expenses Insurance Company Limited, Unit 4a, Greenway Court, Bedwas, Caerphilly, CF83 8DW.
0117 934 0548 Monday to Friday 9am - 5pm
Gadget claim
The easiest way to register your claim is online, available 24 hours a day, 365 days a year:
Alternatively, you can call or email our team to register your claim:
0330 880 1753 Monday to Friday 9am - 5.30pm
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