Faster and smarter in the app... Download now

Making a claim


It's everyone's worst nightmare: your luggage is lost on a connecting flight; you have to cancel your holiday last-minute because of an unfortunately-timed unforeseen circumstance; or you've had to go to the local hospital abroad to treat a suspiciously swollen ankle. No one wants any of these things to happen. But with the right travel insurance behind you these issues can seem like a thing of the past and we will do our best to provide you with compensation in the unfortunate event that you need to make a claim.

Customer Helpline:

To amend or cancel Your Policy please visit: www.holidayextras.co.uk/insurance-support or contact Your travel agent that You purchased the Policy from. If You are travelling within the next 14 days, please call Us on 0800 781 4086.

For all other queries please email: [email protected]


Standard cover and Cruise cover policies purchased on, or after, 2nd August 2021

For claims service and general claims enquiries (non-emergency claims)

Address: Holiday Extras Travel Insurance Claims,

Insurance Administration Services Limited

PO Box 9

Mansfield

Nottinghamshire

NG19 7BL

Email: [email protected]

Tel: +44 (0) 1403 788 717 (Monday - Friday 9am - 5.30pm)


For medical emergency, medical related expenses, repatriation and evacuation claims, or emergency assistance

Tel: +44 (0) 1403 788 718 (if You are anywhere except the USA, Canada or Mexico)

Tel: +1-844-780-0494 (toll free if You are in the USA or Canada)

Tel: 00 1 819 780 0494 (if You are in Mexico)

24 hours, 7 days a week


For Legal costs and expenses claims

Contact: DAS Legal Expenses Insurance Company Limited, DAS House, Quay Side, Temple Back, Bristol, BS1 6NH.

Email: [email protected]

Tel: 0117 934 0748

(Please see the Legal costs and expenses section of your policy for further details).


For Gadget claims

Contact: Taurus Insurance Services Ltd, Suite 2209-2217 Eurotowers, Europort Road, Gibraltar.

Email: [email protected]

Tel: 0330 880 1753

(Please see the Gadget section of your policy for further details).


For Financial failure claims

Contact: IPP Claims at Sedgwick, Oakleigh House, 14-15 Park Place, Cardiff CF10 3DQ.

Tel: +44 (0) 345 266 1872

Email: [email protected]

Please quote reference SAFI V1.21 if You have Bronze Cover and ESFI V1.21 if You have Silver or Gold Cover.


Standard Cover, UK Cover and Cruise Cover policies purchased on, or after, 7th July to 1st August 2021

Travel Claims:

For Standard Bronze, Gold, Silver and Platinum Cover policies, Bronze UK Cover, and Bronze Cruise, Silver Cruise, Gold Cruise and Plus Cruise cover, please visit: www.policyholderclaims.co.uk

You can also email: [email protected],

or call 0203 824 0654, Open 8am - 8pm Weekdays, 9am - 1pm Saturdays

Alternatively, for a UK Staycation policy please visit: www.policyholderclaims.co.uk

Email: [email protected],

or call 0333 999 2698, Open 8am - 6pm Weekdays, 9am - 1pm Saturdays


End Supplier Failure Claims:

For Silver, Gold and Platinum Standard Cover, and Silver, Gold and Plus Cruise Cover Policies Only.

Any occurrence which may give rise to a claim should be advised as soon as reasonably practicable to:

IPP Claims, at Sedgwick, 14-15 Park Place, Cardiff, CF10 3DQ

You can also email: [email protected]

or call: 0345 266 1872, Open 9am - 5pm Weekdays only


Gadget Claims:

For all gadget claims please contact: Taurus Insurance Services Limited

You can email: [email protected],

or call: 0330 880 1753, Open 9am - 5pm Weekdays only


Vehicle Hire Excess/Deposit Reimbursement Claims:

For Standard Bronze, Gold, Silver and Platinum Cover policies, Bronze UK Cover, and Bronze Cruise, Silver Cruise, Gold Cruise and Plus Cruise cover policies.

Please visit: www.azgatravelclaims.com

You can also email: [email protected],

or call: 020 8603 9652

Alternatively, please write to:

Holiday Extras Vehicle Hire Excess/Deposit Reimbursement Protection Insurance Claim Department,

PO Box 451

Feltham, TW13 9EE


Standard Cover, UK Cover and Cruise Cover policies purchased on, or after, 1st July 2020 to 6th July 2021

Travel Claims:

For Standard Bronze, Gold, Silver and Platinum Cover Policies, Bronze UK Cover, and Bronze Cruise, Silver Cruise, Gold Cruise and Plus Cruise cover, please visit: www.tifgroup.co.uk/customer/claims/

You can also email: [email protected],

or call 0203 824 0654, Open 8am - 8pm Weekdays, 9am - 1pm Saturdays

Alternatively, for a UK Staycation policy visit: www.tifgroup.co.uk/customer/claims/

Email: [email protected],

or call 0333 999 2698, Open 8am - 6pm Weekdays, 9am - 1pm Saturdays


End Supplier Failure Claims:

Applicable to Silver, Gold and Platinum Standard Cover and Silver, Gold and Plus Cruise Cover Policies Only.

Any occurrence which may give rise to a claim should be advised as soon as reasonably practicable to:

IPP Claims, at Sedgwick, 14-15 Park Place, Cardiff, CF10 3DQ

You can also email: [email protected]

or call: 0345 266 1872, Open 9am - 5pm Weekdays only


Gadget Claims:

For all gadget claims please contact: Taurus Insurance Services Limited

You can email: [email protected],

or call: 0330 880 1753, Open 9am - 5pm Weekdays only


Vehicle Hire Excess/Deposit Reimbursement Claims:

For Standard Bronze, Gold, Silver and Platinum Cover policies, Bronze UK Cover, and Bronze Cruise, Silver Cruise, Gold Cruise and Plus Cruise cover policies.

Please visit: www.azgatravelclaims.com

You can also email: [email protected],

or call: 020 8603 9652

Alternatively, please write to:

Holiday Extras Vehicle Hire Excess/Deposit Reimbursement Protection Insurance Claim Department

PO Box 451

Feltham, TW13 9EE


Travel Disruption Cover policy or policies purchased before 17th March 2020

Please email: [email protected],

or call 0203 824 0654, Open 8am - 8pm Weekdays, 9am - 1pm Saturdays


When making a claim, please contact as soon as possible and please keep copies of all the information that you send. Our team at Holiday Extras know the sensitivity and stress that can surround insurance claims which is why our staff are trained to deal with your claims with discretion, compassion and urgency.

For more information about what you can claim for your specific policy, please read through your relevant policy booklet.


Holiday Extras Travel Insurance is sold and administered by Holiday Extras Cover Limited who are authorised and regulated by the Financial Conduct Authority under registration number 828848.

Holiday Extras™ is a Trading Name of Holiday Extras Cover Limited

Holiday Extras Travel Insurance is provided by Taurus Insurance Services, an insurance intermediary licenced and authorised in Gibraltar by the Financial Services Commission under Permission Number 5566 and authorised to passport general insurance intermediary services into the UK and registered with the Financial Conduct Authority in the UK under registration number 444830.

The insurance is underwritten by Great Lakes Insurance SE. Great Lakes Insurance SE is a German insurance company with its headquarters at Königinstrasse 107, 80802 Munich. UK Branch office: 10 Fenchurch Avenue, London, EC3M 5BN, company number SE000083. Great Lakes Insurance SE, UK Branch, is authorised and regulated by Bundesanstalt für Finanzdienstleistungsaufsicht. Deemed authorised by the Prudential Regulation Authority. Firm Reference Number: 769884. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.