Making a claim

It's everyone's worst nightmare: your luggage is lost on a connecting flight; you have to cancel your holiday last-minute because of an unfortunately-timed unforeseen circumstance; or you've had to go to the local hospital abroad to treat a suspiciously swollen ankle. No one wants any of these things to happen, but with the right travel insurance behind you these issues can seem like a thing of the past and we will do our best to provide you with compensation.

Customer Helpline:

To amend or cancel Your Policy please visit: www.holidayextras.co.uk/insurance-support or contact Your travel agent that You purchased the Policy from. If You are travelling within the next 14 days, please call Us on 0800 781 4086.

For all other queries please email: [email protected]

ETI Claims Service (non-emergency claims)

Monday - Friday, 9am - 5pm

Tel: +44 (0) 1403 788 717

Email: [email protected]

Emergency Assistance:

24 hours, 7 days a week

Tel: +44 (0) 1403 788 718 (if You are anywhere except the USA, Canada or Mexico)

Tel: +1-844-780-0494 (toll free if You are in the USA or Canada)

Tel: 00 1 819 780 0494 (if You are in Mexico)

Our team at Holiday Extras know the sensitivity and stress that can surround insurance claims which is why our staff are trained to deal with your claims with discretion, compassion and urgency.

For more information about what you can claim for your specific policy, please read through your relevant policy booklet.


Holiday Extras Cover Limited are authorised and regulated by the Financial Conduct Authority under registration number 828848, Holiday Extras Cover Ltd 05058680 is registered in England and Wales. Registered address, Ashford road, Newingreen, Kent CT21 4JF

Holiday Extras Cover Ltd is underwritten by White Horse Insurance Ireland dac is registered in Ireland No. 306045. White Horse Insurance Ireland dac’s Registered Office is First Floor, Rineanna House, Shannon Free Zone, Shannon, County Clare, Republic of Ireland. White Horse Insurance Ireland dac is authorised and regulated by the Central Bank of Ireland. Deemed authorised by the Prudential Regulation Authority and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. The nature and extent of consumer protections may differ from those for firms based in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website, our FRN is 203320.