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The following information is relevant to customers who have booked a travel insurance policy underwritten by our partners at TIF (Travel Insurance Facilities).
Making a claim
It's everyone's worst nightmare: your luggage is lost on a connecting flight; you have to cancel your holiday last-minute because of an unfortunately-timed unforeseen circumstance; or you've had to go to the local hospital abroad to treat a suspiciously swollen ankle. No one wants any of these things to happen, but with the right travel insurance behind you these issues can seem like a thing of the past and we will do our best to provide you with compensation.
To make a cancellation claim please use TIF's online cancellation claim form.
For all other claims please call 0203 824 0654 or use TIF's online claim form.
If you are in need of urgent medical attention while abroad, please contact TIFs 24-hour emergency assistance service immediately: +44 (0) 203 824 0653
Our team at Holiday Extras and our partners at TIF (Travel Insurance Facilities) know the sensitivity and stress that can surround insurance claims which is why our staff are trained to deal with your claims with discretion, compassion and urgency.
We want to keep this process as simple as possible for you. We encourage you to visit the website of our policy underwriters, our partners at TIF.
Checklist for all claims
Make sure you have your personal information (name, D.O.B. & address) and your policy number
Check that you have the relevant supporting documents (police reports, receipts) ready to send away
Gadget claims procedure
To make a claim for gadget cover, contact our product underwriter, Taurus, at 0300 880 1753. If you need to make a claim on your policy for the gadget cover add-on, ensure you obtain;
- The Police Crime Reference Number (if applicable);
- Proof of Blacklist of IMEI (if applicable);
- Proof of reported theft or loss (if applicable);
- Proof of violent and forcible entry (if applicable);
- Proof of travel dates and booking confirmation
For malicious damage, theft or loss of a mobile phone, make sure you notify the local police authority and obtain a Police Crime reference number and contact your network provider to blacklist the IMEI of the device.
For more information about what you can claim for your specific policy, please read through your relevant policy booklet.
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- Our cover levels:
- Bronze cover policy
- Silver cover policy
- Gold cover policy
- Platinum cover policy
- Our policies:
- Single Trip Travel Insurance
- Annual Travel Insurance
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- European Travel Insurance
- Worldwide Travel Insurance
- Cheap Travel Insurance
- Compare Travel Insurance
- Cheap Travel Insurance Europe
- Cheap Travel Insurance Worldwide
- Additional cover:
- Gadget Travel Insurance
- Cruise Travel Insurance
- Wedding Travel Insurance
- Car Hire Excess Cover
- Extreme Sports Travel Insurance
- Water Sports Travel Insurance
- Winter Sports Travel Insurance
- Family travel:
- Children's Travel Insurance
- Family Travel Insurance
- Pregnancy Travel Insurance
- Single Parent Travel Insurance
- Under 16 Travel Insurance
- Under 18 Travel Insurance
- Single-Trip Family Travel Insurance
- Annual Family Travel Insurance
- Over 50's Travel Insurance
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- Student travel:
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- Breast Cancer Travel Insurance
- Broken Bones Travel Insurance
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- Dementia Travel Insurance
- Depression Travel Insurance
- Diabetes Travel Insurance
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- Fibromyalgia Travel Insurance
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- High Blood Pressure Travel Insurance
- HIV Travel Insurance
- Gall Stones Travel Insurance
- Lung Cancer Travel Insurance
- Lupus Travel Insurance
- MS Travel Insurance
- Myeloma Travel Insurance
- Prostate Cancer Travel Insurance
- Stroke Travel Insurance
- Travel Insurance Child with Medical Conditions
- Travel Insurance for Child with Autism
- Travel Insurance for Child with Cystic Fibrosis
- Travel Insurance for Child with Heart Conditions
- Travelling with a Disabled Child
- Child Travelling with Medication
- Travelling with Arthritis
- Travelling with Diabetes
- Travelling with Medication
- Guide to Flying with Back Pain
- Senior Travel Insurance with Medical Conditions
- Travel Vaccinations
- Travel Vaccinations:
- BCG Tuberculosis Vaccine
- Cholera Vaccine
- Hepatitis A Vaccine
- Hepatitis B Vaccine
- Japanese Encephalitis Vaccine
- Meningitis Vaccine
- Polio Tetanus and Diphtheria Vaccine
- Rabies Vaccine
- Typhoid Vaccine
- Yellow Fever Vaccine
- Annual Cruise Travel Insurance
- Brexit and Travel
- Couple's Travel Insurance
- EHIC Information
- Group Travel Insurance
- Holiday Cancellation Insurance
- Independent Travel Insurance
- Interrail Travel Insurance
- International Travel Insurance
- Long Term Travel Insurance
- Senior Travel Insurance
- Travel Health Travel Insurance
- Weekend Travel Insurance
- What Happens If You Miss Your Flight?
- Sports cover:
- Sports Travel Insurance
- Adventure Travel Insurance
- Camping Travel Insurance
- Football Travel Insurance
- Horse Riding Travel Insurance
- Hiking Travel Insurance
- Kayaking Travel Insurance
- Kitesurfing Travel Insurance
- Motorcycle Travel Insurance
- Mountain Biking Travel Insurance
- Off-piste Ski Travel Insurance
- Safari Travel Insurance
- Sailing Travel Insurance
- Scuba Diving Travel Insurance
- Ski Travel Insurance
- Snowboarding Travel Insurance
- Surfing Travel Insurance
- Trekking Travel Insurance
- Windsurfing Travel Insurance
- European Travel Insurance
- Worldwide Travel Insurance
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- Dubai
- Dublin
- Ecuador
- Edinburgh
- Egypt
- Finland
- France
- Georgia
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- Hong Kong
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- Tunisia
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- Uganda
- USA
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- e-Passport
- Visa Waiver Program
- ESTA
- B1 visa
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Holiday Extras Cover Ltd is authorised and regulated by the Financial Conduct Authority. Holiday Extras Cover Ltd 05058680 is registered in England and Wales. Registered address: Ashford Road, Newingreen, Kent CT21 4JF.
Holiday Extras Cover Ltd is underwritten by Travel Insurance Facilities plc which is authorised and regulated by the Financial Conduct Authority. Registered address: 2nd Floor, 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. Company number 03220410.