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Help & Support
What do I do if there's an emergency during my trip?
We have appointed Emergency Assistance Facilities as our dedicated 24-hour emergency assistance service, available over the phone, on live chat or via email. So if there is an emergency you should contact them as soon as you're able – we'd recommend saving the number in your phone just in case. You'll find the contact information in your policy wording.
Help and Support:My bookings
Make changes to a booking
Help with a refund
Cancelling a booking
Top 10 Questions:How will the payment show on my bank statement?
How do I contact Holiday Extras?
Help and support
How long does it take to get my avios points after booking?
How do I make a claim?
What are your cancellation charges?
How do I apply a discount code to my search?
What happens if I arrive earlier or later than booked?