What do I do if there's an emergency during my trip?

We have appointed Emergency Assistance Facilities as our dedicated 24-hour emergency assistance service, available over the phone, on live chat or via email. So if there is an emergency you should contact them as soon as you're able – we'd recommend saving any relevant numbers in your phone just in case.

Emergency Assistance for customers abroad:

24 hours, 7 days a week

Tel: +44 (0) 1403 788 718 (if You are anywhere except the USA, Canada or Mexico)

Tel: +1-844-780-0494 (toll free if You are in the USA or Canada)

Tel: 00 1 819 780 0494 (if You are in Mexico)