Help & Support
My payment has been flagged for an extra security check, what does this mean?
This payment verification has been put in place as an extra check to make sure you are who you say you are. We'll send you a text with a verification code to be added to the website. If you're having trouble and need an overnight stay for tonight, call our Contact Centre for some extra help with making the booking - freephone 0800 093 5603.
Top 10 Questions:How will the payment show on my bank statement?
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Help and support
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What happens if I arrive earlier or later than booked?