Help and support for travellers affected by the coronavirus outbreak
Last updated: 1st April 2020
We've created this guide to help you stay safe and make an informed and responsible decision if you're planning (or returning from) a trip overseas during the coronavirus outbreak.
As usual, the best thing you can do is check the government's travel advice for any destination you're thinking of visiting. We've provided a link to all the relevant government advice below.
The key tool for preventing the spread of the virus is impeccable hygiene - please see the NHS's guidance for some great tips.
Click below to go straight to:
UK government travel advice
The UK government advises against all non-essential overseas travel because of coronavirus, and there are a number of countries which are either closed to all foreign visitors, closed to UK visitors in particular or require a period of quarantine or isolation on arrival (making most travel there impractical).
You should check the status of your intended destination on the government website.
Useful links for help and support
Please see below for links to government advice and news.
What is coronavirus?
A coronavirus is a type of virus. As a group, coronaviruses are common across the world. Typical symptoms of coronavirus include fever and a cough that may progress to a severe pneumonia causing shortness of breath and breathing difficulties. Generally, coronavirus can cause more severe symptoms in people with weakened immune systems, older people, and those with long-term conditions like diabetes, cancer and chronic lung disease.
Links to the main UK airlines for help and support
Please be aware that FlyBe has gone into administration. Please see our help page for FlyBe passengers.
| Airline | Telephone |
|---|---|
| British Airways | 0344 493 0787 |
| Easyjet | 0330 365 5000 |
| RyanAir | 0330 1007 838 |
| Jet2 | 0333 300 0042 |
| TUI | 0871 231 4787 |
| Help page for FlyBe passengers | n/a |
| Virgin | 0344 209 7310 |
Help and support with your Holiday Extras booking
If you are still overseas
If you have not taken your flight yet
If you are a Holiday Extras insurance customer with questions about your policy
If you are still overseas with a Holiday Extras booking
Last updated: 1st April 2020
If you are still overseas and your travel plans have been affected by corvid-19, please visit our cancellations and overseas delay page to let us know. This lets you tell us your new travel arrangements. Please be aware that our call centre is exceptionally busy at the moment and you are unlikely to get through so we recommend using the online systems provided.
If you have a flight booked which has been affected by covid-19 but you haven't taken your flight
Last updated: 1st April 2020
If you would like to cancel a booking with us, please visit our cancellations and overseas delay page to let us know. This lets you tell us your new travel arrangements. Please be aware that our call centre is exceptionally busy at the moment and you are unlikely to get through so we recommend using the online systems provided.
If you're still travelling as planned on your original travel date, there's nothing you need to do. You can go ahead and use your booking as planned.
If you are a Holiday Extras insurance customer with questions about the implications for your policy
Last updated: 1st April 2020
All of FAQs for how the coronavirus may affect your travel insurance can be found on our corona insurance page.
If you'd like to speak to Holiday Extras' insurance team, our contact details are here.