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Purchase a policy


FAQ's


Renew a Policy


Call our renewals team:

0800 083 5471

Mon 8am-8pm
Tue-Thurs 9am-8pm
Fri 9am-7pm
Sat 9am-6pm
Sun 9am-5pm

Email us:

[email protected]

FAQ's


Change your Policy


Call us:

0800 083 5471

Mon 8am-8pm
Tue-Thurs 9am-8pm
Fri 9am-7pm
Sat 9am-6pm
Sun 9am-5pm

Alternatively log in to your

Customer Portal

FAQ's


Make a claim


Existing Claims

Call our existing claims team:

0800 083 5474

Mon - Fri 8am-6pm
Sat 9am-1pm
Sun Closed

Emails us

[email protected]

New Claims

Call our new claims team:

0800 083 5474

Phone lines for reporting new claims are open 24/7.

Alternatively log in to your

Customer Portal

FAQ's


Cancel your policy


Lapse policy

Call us:

0800 083 5471

Mon 8am-8pm
Tue-Thurs 9am-8pm
Fri 9am-7pm
Sat 9am-6pm
Sun 9am-5pm

Mid-term cancellations

Email us:

[email protected]

Please provide your policy number or vehicle registration, the date and time you wish to cancel your policy, and your reason for cancellation. Please note the email MUST be sent from the one we hold on file in order to process your request.

FAQ's


Complaints


Call us:

0800 083 5477

Mon - Fri 9am-5.30pm

FAQ's


General Enquiry

Email us

[email protected]

Please provide your policy number or vehicle registration, this will speed up the processing of your email. Please note the email MUST be sent from the one we hold on file in order to process your request.


Our Mailing Address

If you would prefer to write to us or to send us any documents:

Holiday Extras Car Insurance
Lysander House
Catbrain Lane
Cribbs Causeway
Bristol BS10 7TQ

View on Google Maps

Finance Provider

If you've chosen to pay monthly you've been set up with our finance provider PremFina Limited. If you need to make a payment, change bank details, check your outstanding balance, or change your payment date, you can call PremFina direct on 020 3500 3462 or email at [email protected] Please ensure you quote your credit agreement number


Terms, conditions and limitations may apply. Please read the full Terms & Conditions for more details.

Holiday Extras Car Insurance Services is a trading name of Somerset Bridge Insurance Services Ltd who are authorised and regulated by the Financial Conduct Authority (Firm Reference Number 477112). Registered in England and Wales (No. 6334001). Registered office: Lysander House, Catbrain Lane, Cribbs Causeway, Bristol, BS10 7TQ.