Viewing reviews 101 - 150 of 11963
Through absolutely no fault of our own we arrived much later than planned. Our return flight was around 15 hours delayed due to having to make an emergency landing for a sick passenger and then being stranded overnight in an airport in Serbia. When we got to our car we find we have been charged an additional 50% of what we had paid to book our car for 10 days….just for staying less than 24 hours….the company would have clearly been able to see that the reason was our flight was delayed. Very angry and won’t book with you again
Mrs Domos, 01 Sep 2022
Long Stay
1 out of 5
On arrival the barrier did not go up and you had the registration of my previous vehicle by mistake. this was quickly resolved
Miss Scholberg, 31 Aug 2022
Long Stay
1 out of 5
Long stay car park at Stansted airport was easy to access and park. The connecting bus was on time and the driver very pleasant and helpful
Mrs Downham, 30 Aug 2022
Long Stay
5 out of 5
As expected , car parks were very busy on day of departure and large queues had formed at bus stops
Mr Jones, 30 Aug 2022
Long Stay
5 out of 5
Help me to use my credit when booking.
Mrs Chaplin, 30 Aug 2022
Long Stay
5 out of 5
Everything ran very smoothly no problem with car parking at all.
Miss Theobald, 30 Aug 2022
Long Stay
5 out of 5
No problems at all. Everyone helpful.
Mr Marks, 29 Aug 2022
Long Stay
5 out of 5
All fine, picked up the car with no problems, same with return.
Mr Duff, 29 Aug 2022
Long Stay
5 out of 5
All was well until our return when there was a very long queue for the bus back to the carpark We waited approx 1/2 an hour which wasn't terrible but it's not what you need after a flight.
Mr Kibble, 29 Aug 2022
Long Stay
4 out of 5
Needed to add 3 days to my mid stay parking booking but was not allowed to. So booked Long Stay. Not as straightforward to find as in mid stay and delay in getting to terminal in shuttle bus. Returning to car park at end of stay was easier.
Mrs Scanlan, 29 Aug 2022
Long Stay
3 out of 5
We arrived at the cap park @ 04.15am but the bus did not arrive until 04.55 Coming home we waited 35 minutes for the bus, which took another 20 minutes to arrive at the car park. We have used holiday extras a number of times in the past and never had this trouble.
Mr Harding, 29 Aug 2022
Long Stay
3 out of 5
Our flight was 5.55am so arrived at the long term car park around 3am! We followed the signs parked our car and walked to nearest bus stop with all our luggage to find it closed. We then walked to the next stop to find it also closed. Buses were passing us but did not offer any assistance! After a group had gathered it transpires this particular zone was not open even though there were already cars parked and spaces. We then had to go back to our car load luggage in and drive to a different zone! We then waited and waited for a bus….. some buses that passed were drop offs only!! Finally a bus turned up but was absolutely packed but bus driver managed to convince passengers to squash down and we managed to board. We were packed in like sardines! Never again!!!! Return journey was also difficult as bus driver was like a robot and did not explain that you had to press the button whilst trying to hang on fir him to stop hence we sailed right past our stop and had to walk back with lots of luggage to our car
Mr Courtney, 29 Aug 2022
Long Stay
2 out of 5
Very good no problems at all it was very smooth from dropping the car off to getting to the terminal
Ms Dorling, 29 Aug 2022
Long Stay
5 out of 5
Excellent service. Bus shelters was on time . No hassles .
Mr/S Saeidi, 28 Aug 2022
Long Stay
5 out of 5
Everything went smoothly from the time I parked my car to travelling to and from the airport by the shuttle bus and collecting my car
Mrs Ward, 28 Aug 2022
Long Stay
5 out of 5
Pre booked long-stay parking at Stansted, site very easy to use. This year, unlike last year, we recorded where we had parked, as the car parks are massive, but well-signed. Our flight home was delayed, but there is some additional time allowed with your booking, so we didn't have to worry. The bus to the carpark was very busy, but the driver anounced his next stop very clearly, so we knew when to get ready to leave the bus. Great service all round .
Mrs Young, 28 Aug 2022
Long Stay
5 out of 5
All excellent.
Mr Henderson, 28 Aug 2022
Long Stay
5 out of 5
We nearly missed our flight and it was a very stressful start to our holiday! This was due to a delay in the pick up buses at the stanstead long stay car park on 10th Aug at 1pm. There was a heated confrontation as not all people in the queue could get on the bus when it finally arrived after more than 40mins and some people were pushing in. It was very scary for my daughters to experience. I have traveled with holiday extras for years with no problems but this was a terrible experience.
Mr Furey, 27 Aug 2022
Long Stay
1 out of 5
From the parking to the exit it was very good the booking was easy with holiday extras great job
Mr Ward, 26 Aug 2022
Long Stay
5 out of 5
Everything was good
Mr Alarcon, 26 Aug 2022
Long Stay
5 out of 5
On arriving to the car park transfer bus came quite late. Loads of passengers had to wait at the stop and not much space to seat down. Kids were impatient and after waiting a lot we had to phone information. The lady was kind and helpful and reassured us that the bus is coming in few minutes. It was very packed though. Otherwise good experience. Thanks you
Mrs Lorincz-Ormos, 25 Aug 2022
Long Stay
5 out of 5
A bit to long the waiting time fir the bus to take us to the airport, but staff is lovely and we find our car as we left it. Thank you
Mr Pal, 25 Aug 2022
Long Stay
5 out of 5
No problems once we found a parking space. The airport bus arrived quickly although rather full.
Mrs Simpson, 25 Aug 2022
Long Stay
5 out of 5
Yes all went well as always x
Mr Olmo, 25 Aug 2022
Long Stay
5 out of 5
Everything was so easy
Mrs Florence, 24 Aug 2022
Long Stay
5 out of 5
Very smooth process from start to finish
Mr Grummitt, 22 Aug 2022
Long Stay
5 out of 5
It was easy and straightforward, the drivers both ways were present and imitative
Mrs Bennet, 23 Aug 2022
Long Stay
5 out of 5
We have used the long stay car park before and have always been happy, however on this occasion we waited over 40 mins for a bus to take us from the car park to the terminal! Two buses arrived but were drop off only. When the bus did eventually arrive there was no explanation as to why we, along with at least another 60 or 70 people were left waiting so long! Thankfully we always give ourselves plenty of time as this wait could gave potentially caused us to miss our flight! On arrival back at Stansted we had the same problem with the amount of people waiting for a bus back to the car park we had to let 2 buses go before we were able to get on one. At least once on a bus the driver was very apologetic about the waiting time.
Mrs Bass, 23 Aug 2022
Long Stay
3 out of 5
No, had to wait 35 minutes for bus on return for a service that says it runs every 15 mins ?. Staff were fine.
Mr Fowler, 21 Aug 2022
Long Stay
5 out of 5
Struggled to find disabled parking then the bus pick up was not clear
Mrs Macbeath, 21 Aug 2022
Long Stay
5 out of 5
We paid for our parking at stansted airport however the barrier did not register our number plate so we had to speak to someone to let us in The same thing happened at the exit so I’m not sure why this happened?
Mrs Ferrie, 21 Aug 2022
Long Stay
2 out of 5
Due to the number of people queuing we had to wait over 50 minutes at the long stay car park before we could get on a bus to the airport terminal.
Mr Burley, 21 Aug 2022
Long Stay
1 out of 5
Everything went very well no problems at all
Mr Moussi, 20 Aug 2022
Long Stay
5 out of 5
Sometimes the shuttle buses are a while in coming
Mrs Addicott, 21 Aug 2022
Long Stay
5 out of 5
Very organised.
Mrs Heal, 19 Aug 2022
Long Stay
5 out of 5
Your service is great airport parking was rubbish as when we arrived early morning we park in space then went to bus stop found it it was closed bus stop there and told us to go to different part then we went to there and parked to find out no pick up from bus there plus other people had same problem we walked to another bus stop to find more people had same problem so a lot of walking with suitcases had to take pics to make sure I could fined my car stanstead parking is awful I hopefully won't have to fly from there again.but I have never had issue with your service so I will always recommend yourselves.
Mr Bennett, 19 Aug 2022
Long Stay
4 out of 5
Everything went smoothly
Ms Davis, 18 Aug 2022
Long Stay
5 out of 5
Good service
Mr Ossola, 18 Aug 2022
Long Stay
5 out of 5
The bus service on return was just awful. We waited over 30 minutes for a bus to the long stay car park. The journey took another 20 minutes as we visited the jet car park first and drove all around it before entering the long stay car park. I did not expect for it to take nearly an hour to get to our car when it is sold as a bus every 15 minutes. Appalling service
Mrs Mitchell, 18 Aug 2022
Long Stay
1 out of 5
All very smooth
Mrs Lawrence, 17 Aug 2022
Long Stay
5 out of 5
Great apart from nearly missing the plane because the bus didn't arrive for 45 mins
Mrs Clater, 17 Aug 2022
Long Stay
5 out of 5
good bus service and close to airport terminal, easy and convenient to book and use. Access was very straightforward.
Mr Woodhead, 17 Aug 2022
Long Stay
5 out of 5
All went smoothly and easy to use.
Mrs Bennett, 17 Aug 2022
Long Stay
5 out of 5
Didn’t have any help from staff facilities good order plenty of parking spaces felt car was safe and secure reasonable price for parking for a week
Mrs Benkanoun, 18 Aug 2022
Long Stay
5 out of 5
All good, no issues
Ms Manning, 17 Aug 2022
Long Stay
5 out of 5
To expesive
Mr Zgubinski, 17 Aug 2022
Long Stay
3 out of 5
Very confusing signage regarding where to catch the airport shuttle bus. We ended with about 15 other people rambling through the car park to realise that all bus stops on the side of blue zone are for drop off only. Bus driver we tried to approach was rude and very unhelpful. Eventually we worked out were the pick up bus stop was. Still no signage and it took as about 30 minutes.
Mr Sosnowka, 17 Aug 2022
Long Stay
2 out of 5
Long term parking at Stansted was very easy. Regular buses and all safe and sound.
Mrs Cannon, 15 Aug 2022
Long Stay
5 out of 5
Easy and simple
Mr Perrochaud-Lech, 15 Aug 2022
Long Stay
5 out of 5
We weren’t told what car park or which letter to look out for so we drove around for ages - seeing most car parks with barriers for entry. Fortunately I spotted a waiting bus - before going to his stop. He was wonderful, very helpful and suggested that we followed him. He gave us a lovely start to our journey and would take the rating up but clearer guidance/instructions need to be sent in the confirmation email.
Mr Myers, 15 Aug 2022
Long Stay
3 out of 5
Viewing reviews 101 - 150 of 11963