Viewing reviews 1 - 11 of 11
The parking i purchased was not known and it showed that i owed £374 on exiting the car park. They didn't know my name, registration or booking ref. Thankfully they took the booking on my phone as proof and after some time let me out with needing to pay the fee.
Mr Jones, 11 Oct 2021
Priority
3 out of 5
Yes the facilities were excellent, and staff spot on.
Mr Hardwick, 22 Sep 2021
Priority
4 out of 5
Everything went smoothly; car parking excellent, secure and close to the airport terminal. One member of staff we needed to talk with was polite and efficient.
Mr Gaskin, 08 Sep 2021
Priority
5 out of 5
ALL went OK until we got to the priority car park at Southampton Airport on the trip back home. I paid £102 in advance for the car parking, and when I placed my ticket in the exit barrier, the machine wanted £409 to let me out. Good job there was an attendant at hand otherwise I would have got out and locked the car at the barrier, so no one else could exit. Needless to say, I won't be using your services again anytime soon.
Mr Webber, 06 Aug 2021
Priority
2 out of 5
Booked Priority parking. For 2 nights it is expensive. Also saw on arrival No better than standard parking. No priority through security or any better treatment? Was no facility ever even in action there. No reason to have allowed me to pay extra at all! I had contacted Holiday extras to ask if worth extra cost. Told yes. Car park Signage poor. To CAP it all our flight was cancelled due to technical error! Bird strike. After 4 long hot hours waiting in airport with no AC we were told to go home or go to hotel? As we said go home they said go to Office in Priority car parking and the officer would sort out our dilemma? No one there, locked office at 10 pm on 21/7/21. No I want to get vouchers or reschedule parking but no ones interested. Claim on my insurance!?.. which I guess won’t be covered either?
Mrs Osborne, 24 Jul 2021
Priority
1 out of 5
I booked parking through you at Southampton Airport. Ref: BZZHVM On leaving the airport we were charged another £139.00 There was no one at the airport parking we could talk to. How will I get this refunded? Many thx
Mr Spies, 21 Jun 2021
Priority
1 out of 5
Easier than paying on site, no queuing to pay after my flight, made my trip run really smoothly with your parking instead
Mrs Macneil Stevens, 16 Nov 2019
Priority
5 out of 5
Priority parking was good value and so quick & easy
Mrs Lund, 22 Oct 2019
Priority
5 out of 5
All went well until i tried to leave the car park and they tried to charge me again
Mr Nightingale, 13 Aug 2019
Priority
5 out of 5
Excellent service - trouble free arrival and departure
Mr Evans, 25 Jun 2019
Priority
5 out of 5
On arrival at Southampton Airport I was told that my booking had been cancelled. I checked that there had been no communications from Holiday Extras and that the payment had been successfully taken. I (begrudgingly, because it's a premium rate number) called your helpline and your agent was able to confirm that the problem was with the airport's systems. I was reassured. Unfortunately my return to Southampton was seriously affected by my flight being cancelled and having to return via London City Airport and train back to Southampton. This meant that I was 12 hours past my planned retrieval time. I'm pleased to say that I had no problem retrieving my car thanks to the on-site parking office and their goodwill. In summary: things did not go smoothly but everything was worked out in the end.
Mr Grist, 26 Mar 2019
Priority
5 out of 5
Viewing reviews 1 - 11 of 11