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Register your flight no later than 12 hours prior to it's departure.
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Flight Delay Cover
Easing flight delay frustration.
What does flight delay insurance cover?
Receive a benefit of your choice in the event of a flight delay of two hours or more. Relax in comfort by choosing airport lounge access, or opt for a cash payout of £25 per person, turning your holiday hassle into holiday happiness.
The skies are busy, and sometimes that means touching down later than planned. But with Flight Delay Cover, unexpected pauses can turn into unexpected bonuses.
For more information please see our
policy wording. This is available for customers travelling under an annual multi-trip policy only.
How Flight Delay Cover works
Before you fly
- Flight delay cover is already included in your policy. You just need to register your flight no later than 12 hours prior to it's scheduled departure via the email we will send you after you book.
- Register any additional or return flights separately.
- Register all passengers (up to 7).
- Select your chosen benefit.
You will receive a confirmation email to acknowledge your registration.
If your flights delayed
- In the event of a flight delay of 2 hours or more, we'll immediately send you an email with your airport lounge vouchers.*
- If you chose the cash option, this will immediately be sent to you via PayPal.
The benefit will not be provided if the reported delay does not meet the qualifying delay requirements.**
* A flight is defined as a single scheduled airline flight under a single flight number. ** Delay must be officially announced by the airline as outlined and reported to our flight status data service provider.
Let us answer your questions
Can I claim for delays on internal flights?
Yes, if you have registered the internal flights at least 12 hours ahead of departure.
If my flight changes ahead of my journey, how do I update the flight times?
There is no need to update the flight times if they have changed, once they have been registered. This will be done automatically in the background.
Can the lounge pass be used for a future trip?
No. The lounge must be used within the period of the delay.
How do I claim for the lounge?
If you are eligible for a lounge voucher, it will be issued automatically to the email address and mobile phone number provided during registration. You can enter the airport lounge by scanning the 2D barcode on the voucher. If you have registered any additional travelling companions, their lounge vouchers will be issued to the policyholder.
By accessing the airport lounge, you agree to abide by the rules and policies of the airport lounge. The conditions of use for airport lounge access can be found here.
How will my cash benefit be sent to me?
If you are eligible for the cash benefit, we will send you an email and SMS to let you know that we will be providing you with the compensation of a PayPal payout. The payout for all passengers will be made to the main customer. PayPal is a secure payment platform for sending and receiving money online. We will pass your email address to PayPal, who will credit your account.
Do I need to have an existing PayPal account?
You don't need a PayPal account already. We'll credit a PayPal wallet with your compensation and email you a link to set up an account. Just make sure the PayPal account you create uses the same email address you used to register your flight.
Flight Delay Terms & Conditions
Read the full policy wording here.Holiday Extras Travel Insurance is sold and administered by Holiday Extras Cover Limited, registered office address: Ashford Road, Newingreen, Hythe, Kent CT21 4JF.
Holiday Extras Cover Limited is an insurance intermediary authorised and regulated by the Financial Conduct Authority, registration number 828848. You can check this on the Financial Services Register by visiting: http://register.fca.org.uk
Holiday Extras™ is a Trading Name of Holiday Extras Cover Limited. The insurance is underwritten by Great Lakes Insurance UK Limited. Great Lakes Insurance UK Limited is a company incorporated in England and Wales with company number 13436330 and whose registered office address is 1 Fen Court, London, United Kingdom, EC3M 5BN.
Great Lakes Insurance UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 955859. You can check this on the Financial Services Register by visiting: http://register.fca.org.uk
Our flight delay cover is underwritten by Astrenska Insurance Limited and serviced by Collinson Insurance Services Limited.