Bookings
What is Holiday Extras doing to combat coronavirus?
What if I no longer need the cover after I've booked it?
How do I access my policy documents?
My booking is affected by Hurricane Dorian - what can I do?
Why can't I change my booking?
My booking has already started - how do I extend it?
My booking starts today, but I need to change it.
I've received a email saying you need extra details - what do I do?
Help - my confirmation won't download.
When will I receive my email confirmation?
Can I book a shared shuttle for a group travelling on different flights?
Can I book a bigger car than I need?
I don't have a UK mobile number - can I book a transfer without?
Which supplier have I booked with?
Can I book a transfer if I'm travelling on my own?
What else can I add to my booking?
How do I add a special request to my booking?
My flight number isn't valid, what do I do?
I can't fill in the mandatory fields - what do I do?
What are your amendment and cancellation charges?
Can I pre-book a wheelchair for my resort transfer on holiday?
Can I take my golf clubs on the transfer in resort?
Do you provide car seats on resort transfer bookings?
What dates do I need to put on a resort transfer booking?
Can I book a resort transfer from one hotel to another?
Are resort transfers just for airports?
How far in advance can I book a resort transfer?
Can I amend the dates on a resort transfer booking?
Can I book consecutive night stays in hotels?
I've made a booking with my travel agent - how do I change it?
How can I book rail tickets on your website?
My flight has been cancelled, what do I do?
How long does it take to receive my refund?
I need information on remittance.
How do I become a supplier with your company?
Your site wants me to enter a mobile number, but I don't have one.
What do I do if I'm booking for somebody else?
What is overstay insurance and how to claim?
What is the board basis at the hotel I'm interested in?
I want to delete an item on the countdown app.
I can't print my fast track tickets - what do I do?
I've lost my parking ticket - what do I do?
How do I amend the terminal on my booking?
How do I find out more information about your sunscreen offer?
My latest booking isn't showing on your mobile app.
Can you refund to another card?
How can I book interconnecting rooms?
Has Purple Parking gone into administration?
I have a complaint, what should I do?
Is the price per person or per room?
I've paid, but I haven't completed my booking.
I don't know my car registration - what do I do?
Do your car parks have any vehicle restrictions?
What can I wear in the lounge?
Where are your terms and conditions?
Why do some car parks / hotels say can't amend, can't cancel?
How does the car park know I have a booking?
How do I view information on each product?
How do I get to the car park / hotel / lounge?
I haven't my received FairFX card
Do I need to take my confirmation?
Can I have a VAT receipt for my booking?
What if I stay longer in the car park than I have booked?
Can I use my lounge booking before checking in for my flight?
Can I use a lounge in a different terminal to the one I'm traveling from?
Can I come and go from the car park?
Can I come and go from a lounge?
What happens if I arrive earlier or later than booked?
I have two bookings - I only want one
How do you quality check your products?