Help & Support
Do I need to take my confirmation?
We recommend printing your email confirmation and taking it with you. If you're a paperless traveller, download our mobile app for access to your booking on the move.
Your confirmation has all the details you will need for your booking. If you have included fast track tickets with your reservation you will need to print these off separately to your confirmation, to scan the barcodes at airport security.
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Help and support
How long does it take to get my avios points after booking?
How do I make a claim?
What are your cancellation charges?
How do I apply a discount code to my search?
What happens if I arrive earlier or later than booked?