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Help & Support
How do I access my policy documents?
Once you've booked we'll send you a booking confirmation via email which will include your certificate of insurance, policy wording and insurance policy information document (IPID). We recommend downloading our app so you can access these documents offline, wherever you are in the world.
Help and Support:My bookings
Make changes to a booking
Help with a refund
Cancelling a booking
Top 10 Questions:How will the payment show on my bank statement?
How do I contact Holiday Extras?
Help and support
How long does it take to get my avios points after booking?
How do I make a claim?
What are your cancellation charges?
How do I apply a discount code to my search?
What happens if I arrive earlier or later than booked?