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Add Lounge on Delay at checkout (or after booking online or via our contact centre).
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Lounge on Delay
If your flight is delayed by more than 2 hours, relax in comfort with access to one of 1,800+ airport lounges across 500+ airports in 100+ countries.
Simply add Lounge on Delay to your booking and register your flight before you travel. If it’s delayed by 2 hours or more, we’ll automatically email your lounge pass.
How it works
Get your unique code
Enter your booking reference below to fetch your unique code.
Register your flight
Register your unique code here at least 12 hours before travel.
Relax if delayed
If your registered flight is delayed by 2+ hours, your lounge pass is sent by email.
Get your unique code or customer number
Enter the booking reference from your Holiday Extras confirmation email.
Good to know
Delay trigger: lounge access triggers automatically if your registered flight is delayed by more than 2 hours.
Registration timing: register at least 12 hours before travel to be eligible.
Limits: up to 2 flights per person, and up to 5 people per booking.
Lounge access: lounge access is subject to supported locations and availability. Each individual lounge has its own policies and services. To find out more about available lounges and their individual policies you can search online using online using the lounge finder in our Lounge on Delay portal.
Frequently asked questions
Can I amend or cancel a flight registration?
Flight Delay Cover is designed with a simple process for flight registrations. To make changes to your existing registration, please cancel via the cancellation link found in your confirmation email, and re-register your flight with new details. Please note that this is only possible up to 12 hours before the scheduled departure of the aircraft.
How do I find the lounge at the airport?
The email containing the lounge pass will contain instructions for locating the available lounges in the airport. There is also a link to the LoungeKey™ lounge finder on the LoungeKey™ pass itself, which you can click to look up lounge details such as location and access conditions of the lounges.
Lounge information will also be included in the SMS notification to your registered mobile number. This will be helpful to customers who do not have data service on their mobile phone when travelling.
For how long will my lounge voucher be valid?
Once issued to a passenger, each lounge voucher will be valid for 24 hours.
Can I enter a lounge with a child?
Each individual lounge has its own policies on the admission of children. To check the policies of a specific lounge, please check using the lounge finder in our Lounge on Delay portal.
What name format should I use to register my flight?
Please use the same name format you used to book your flight. This is required to ensure the name on your lounge pass matches the name on your boarding pass. These will be validated at the point of entry to the lounge.
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