Are Holiday Extras Reliable?
Yes, absolutely. With an award-winning call centre based in Kent and an exemplary customer care record, Holiday Extras are a company built upon reputation and customer loyalty. Holiday Extras has the infrastructure regarding partnerships, systems and resources to respond to you quickly and resolve issues fairly and efficiently.
Holiday Extras works with a network of over 8,000 travel agents and 4,000 exclusive partnership agreements (including AA, TUI, British Airways, Saga Holidays and easyJet). All products and services purchasable with Holiday Extras are provided by reliable, established operators with a history of delivering required standards.
Holiday Extras is rated "Great" on Trustpilot with a rating of 4.1 out of 5 from over 11,000 customer reviews. Read the reviews here: Holiday Extras on Trustpilot
Who are Holiday Extras?
Holiday Extras is the UK's market leader for travel extras - we turn trips into holidays by helping travellers find the best airport hotels, airport parking, airport lounges, airport transfers, car hire and holiday insurance. For a warm welcome from the team here in Kent who make it all possible, click our video below.
Holiday Extras is authorised and regulated by the Financial Conduct Authority.
We make arrangements for eight million travellers every year, with over 90% of these bookings coming from the website. Innovative technology, a wide choice of products, unbeatable prices and making travel better for its customers are the focus for Holiday Extras.
Our Group CEO, Matthew Pack, is committed to the vision of hassle-free travel. Since taking on the role of chief executive in 2009 - then Group CEO in 2015, he has inspired the Holiday Extras team to explore increasingly creative and innovative directions across all areas of the business.
The company works with a network of over 8,000 travel agents and with 4,000 exclusive partnership agreements (including AA, TUI, Thomas Cook, British Airways, Saga Holidays and easyJet) partners.
Holiday Extras has an excellent customer satisfaction record. Every customer is sent a form inviting them to leave a rating and some feedback regarding the product and service they recieved. This is all entirely unmoderated with the exception of an automated system which excludes display of reviews which feature innappropriate language - all other reviews are uploaded to www.holidayextrs.com for visitors to read.
Never Beaten on Price
Holiday Extras agree market-leading prices with industry partners. You cannot buy the same products for less with any other company. This is the price promise to customers. If you can find exactly the same product cheaper within 24 hours of paying for your booking with Holiday Extras, they will match the price by refunding the difference
"Excellent - everything worked as planned, easy and cost effective. 3rd time I have used your service - no problems at anytime. Thanks for making the start and end of my holiday a pleasure." Mr Parsons
"A fantastic and hassle free start and end to our holiday - thank you!" Mr Newman
"I have already sent an e-mail to your head office in Ashford, Kent thanking you for a really professional service. We will not hesitate to use you again. What we paid for is what we got without any hidden extras. Many thanks." Mr Wildish
"From booking the hotel with parking to been picked back up at the terminal and returning to the hotel for our car not one problem everything ran very smoothly. I will be using you again when I next go on holiday in November. " Mrs Robinson
Holiday Extras Awards
Holiday Extras are often nominated for various industry awards for travel products and services. You can see what recent awards Holiday Extras has won on this page: Holiday Extras awards
You can amend or cancel your booking yourself either online or via our app, 24 hours a day. With just a few clicks, you can change dates, times and locations, update your personal details and add money-saving extras.
Weekdays: 9:00am - 5:00pm.
Completely free and fast: we get online within 60 seconds. And convenient: there's no pressure, chat at your own pace. And if you like, we'll email you a transcript of the chat.
Help with an existing booking
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Coronavirus help and support
Hi. My team of 200 travel advisors and I want to make sure we deliver our promise to you of less hassle, more holiday.
You can quickly reach us by phone, chat or email any day of the week, no matter what the query. Every person here is not only friendly, highly trained and extremely patient but also knows the travel world inside out.
Please remember, our reason for being here is to help you. So thanks for choosing Holiday Extras. And happy travelling."
Holiday Extras Customer Director
The best way to contact us at the moment is using our live chat:
Customer Experience Team