Coronavirus Help & Support
Thank you for visiting our help page. Below you'll find useful information about current travel restrictions plus everything you need to know about amending, cancelling or making a booking.
Whenever you need help, use the "Help Team" link at the top of the page to start a Live Chat and we'll get you the help you need. If your query can't be resolved over chat, we'll give you a call back.
We're here from 9am to 8pm every day.
Please use our live chat for any other queries.
Make a change to your booking
How to amend a booking
It is easy to amend a booking online using our hassle-free help and support system.
If you have any problems amending a booking, we recommend that you cancel your existing booking and then use the voucher to make a new booking.Amend your booking
How to cancel a booking
All "Free Cancellation" and "Saver" bookings can be cancelled online and a voucher will be issued.
You can cancel a booking here.
Vouchers will not be issued for "can't amend, can't cancel" or "Non-flexible" bookings with travel dates from 1st November 2020 and standard terms and conditions apply.
Contact us by Live Chat if you are having problems cancelling a booking.Cancel your booking
How to cancel and refund a voucher
Visit the voucher manager page to cancel a voucher and request a refund.Voucher management
Not received your vouchers or the amount is incorrect
We'd be delighted to help with your voucher, please get in touch by Live Chat
Make a new booking
Need to make a booking with a voucher - follow the link belowBook with your voucher
Flexible terms for new bookings
Our Hassle-Free cancellation terms make it really easy if your plans have to change.
You can cancel any Holiday Extras product marked "Free Cancellation", without charge, and receive a voucher for the full amount which can be used to pay for any future Holiday Extras Parking, Hotel, Lounge, Fast Track, Transfer or Car Hire booking, any time at all, within 3 years of issue.
You can also choose to exchange your voucher for a cash refund up to 14 days from the date of issue. Bookings cancelled 7 days or more after the original booking date will be refunded, less £10 which will be held as a non-refundable balance on your account, available to spend the next time you book. Visit the voucher manager page to cancel a voucher and request a refund.
Help with travel insurance
Please head to our dedicated Insurance help centre for help with your travel insuranceTravel Insurance Support