Using a voucher

Updated: Saturday, March 27th, 2021

You can pay online for a new hotel, parking, lounge or airport transfer using a Holiday Extras voucher.

If you are logged into your account any voucher you can use will automatically appear on the payment page:

Making a booking will reduce your voucher balance by the value of the new booking. If the new booking exceeds your voucher balance you will be asked to pay the difference using the usual payment methods.

You can always return back to this page to see your updated voucher balance and validity.

Having problems? Our team will be delighted to help. Speak to one of our team via Live Chat

*If your voucher was issued originally for the cancellation of a non-flexible booking, the voucher will be flagged as non-flexible and will be redeemable against a limited range of products. Non-flexible vouchers are valid to redeem for 18 months from the date of issue.

*A refund cannot be offered if a voucher has already been redeemed in part.

Cancelling and refunding a voucher

You can cancel and refund a "Free Cancellation" booking voucher up to 14 days after cancelling your booking for a cash refund. Cancellations within 7 days of the original booking date, will get a full refund. Cancellations more than 7 days after booking date will be refunded, less £10 which will be held as a non-refundable balance on your account, available to spend the next time you book.

Use the "Request a cash refund" link next to the voucher above (please log in to your account to see this). If a refund is available to you, you'll be provided with further instructions.

Need help?

Speak to one of our team via Live Chat

We are regularly updating this page with news about using your vouchers.