Using a voucher

Updated: Tuesday, September 8th, 2020

You can now pay online for a new hotel, parking, lounge or airport transfer using a Holiday Extras voucher.

If you are logged into your account any voucher you can use will automatically appear on the payment page:

Making a booking will reduce your voucher balance by the value of the new booking. If the new booking exceeds your voucher balance you will be asked to pay the difference using the usual payment methods.

You can always return back to this page to see your updated voucher balance and validity.

If you have any problems using your voucher, or to use a voucher to book something other than hotel, parking, lounge or airport transfer - our team will be delighted to make the new booking for you. Speak to one of our team via Live Chat

*If your voucher was issued originally for the cancellation of a non-flexible booking, the voucher will be flagged as non-flexible and will be redeemable against a limited range of products. Non-flexible vouchers are valid to redeem for 18 months from the date of issue.

*A refund cannot be offered if a voucher has already been redeemed in part.

Cancelling and refunding a voucher

You can cancel and refund a flexible booking voucher up to 14 days after cancelling your booking, minus a £10 processing fee. Use the "Request a cash refund" link next to the voucher above (please log in to your account to see this). If a refund is available to you, you'll be provided with further instructions.

Need help?

For help using a voucher, to use a voucher to book something other than hotel, parking, lounge or airport transfer or to talk to us about refunding a voucher, speak to one of our team via Live Chat

We are regularly updating this page with news about using your vouchers.