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Travelling towards a better future

Unleashing Potential

2030 Goal: Diverse representative team at all levels, 95% Inclusion & Engagement & 15% progression


Every people manager has training on core areas including mental health, DEI & menopause
An inclusive recruitment process
Diversity data & reporting available
25% reduction in Gender Pay Gap 2025

The HX Trip

Holiday Extras only thrives if our people thrive. By creating an inclusive environment where everyone can be their true self, we'll give our team the best chance to unleash their potential and make a difference inside and outside of the company.

Everyone at Holiday Extras is a 'good times maximiser'. We help our customers have the best holiday experience every single trip, but this also extends to the experience of our team. Maximising the moments (big or small) that make a difference during their Holiday Extras journey – the 'HX Trip'.

By having a diverse team, we can create better solutions for our customers, business and team. So our goal is to have a diverse team across all levels of the organisation. To make this happen we have an action plan focussed on Diversity, Equity & Inclusion, with a whole range of initiatives.

Read on to see how we're making Holiday Extras a more inclusive place to work.


A crucial step in building a truly inclusive and diverse team is to look at how we bring new talent into the business, where and how we advertise roles, and making sure our recruitment process gives every candidate the chance to put their best foot forward.

Our recruitment team has been working hard to understand every candidate's experience better. We've sent onboarding questionnaires to new starters, reviewed the wording on our job ads, explored new job boards and created a robust interview scoring system for our managers. The team have also designed an Inclusive Recruitment Training programme for all managers to share best practices, bring awareness to unconscious bias and highlight possible adaptions that could be offered to candidates if needed.

We also recently launched a candidate survey to get more insight into our talent pool and their needs. Once we have enough data, we can begin to analyse the results so we can continue to evolve and improve our recruitment process.

Careers @ HX

So everyone can reach their full potential, we must have clear career pathways for every role.

Recently we've shared salary benchmarking levels with everyone and now add pay ranges to every role advertised. We've updated our career pathways to make sure they're up to date with levels and benchmarking and this transparency will help our team understand their earning potential and what they need to do to develop through the levels.

We have also recently agreed on specific progression metrics which we will measure and review regularly so we can track what progression looks like at HX and where changes can be made to ensure everyone has the opportunity to grow and develop their careers.

Disability Confident Badge

Pay @ HX

Our pay principles are to pay fairly and transparently, in line with external benchmarking which is reviewed regularly. Everyone's pay is reviewed annually against core consistent performance criteria.

It's important for Holiday Extras to pay fairly aligned with the cost of living. The Living Wage is an hourly rate that is independently calculated each year, and we're proud to track our minimum wage in line with this.

Disability Confident Employer

We're proud to be a certified Disability Confident Committed Employer (Level 2). Disability Confident is a movement encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people.

Being a Disability Confident Employer is a unique opportunity for us to lead the way in our community, discover incredible talent and support our existing employees to truly live our value of 'Be The Best Version of You'.

We recently worked with The Diversity Trust to carry out an accessibility audit of our Kent campus to ensure the buildings are accessible to all and offer an inclusive and welcoming environment. Based on their recommendations, we have created an action plan covering quick wins and longer term projects to continue to improve our workplace and most actions are now underway!

Disability Confident Badge

Personal growth

We want everyone to have the opportunity to grow and develop, in whichever way is important to them. So we have an annual Learning & Development budget that anyone can access to supercharge their skills.

It's also our mission to make sure everyone across the business has personal development goals as well as everything they need to achieve them, level up on their knowledge and unleash their potential.

Last year, we arranged for every HXer to take part in Me:Connect, an opportunity for everyone in the business to attend our workshop and discover their super strengths. Each HXer used this time to set their own personal development goals and coach/mentor others in how these could be achieved.

We are also excited to share that in October 2023, we launched our first HX Mentoring Programme, a 3 part internal accreditation programme that aims to equip our team with all the skills and understanding they need to be a great Mentor before they are paired with a mentee. After the accreditation programme, we'll provide ongoing support and form an HX Mentor community to share learnings.

Flexible working

We all have lives outside of work and flexibility is important – this has always been part of our culture. With quiet areas where you can get your head down, places to collaborate as well as plenty of outdoor space, we understand that life doesn't always fit into a 9-5 schedule. At Holiday Extras, you can have the best of both worlds - a successful career and a balanced life. We're not a 'clock in, clock out' organisation. If you need the flexibility to work from home on occasion, start later or leave earlier, as long as it works for your team, it works for us.

Enhanced parental leave

Time is precious, and time with family is the most precious of all. All our employees who have been with Holiday Extras for 1 year or more* are entitled to up to 12 months of parental leave, with the first 13 weeks paid at the enhanced rate of 100% salary and the next 13 weeks paid at 50% salary. We also offer enhanced Secondary Carer Leave at 100% pay for 4 weeks if you've been at Holiday Extras for more than 1 year.

*prior to their Expected Week of Childbirth or date of matching

We're doing more internally to raise awareness around the benefits of Shared Parental Leave, a scheme which helps eligible parents combine work with family life and provides more choice in how two parents can care for their child. We are doing this by offering Q&A sessions discussing real-life examples and sharing helpful resources and guidance.

Furthermore, we have created an internal 'Family Hub' so anyone who is thinking of starting a family can access all the information they need when it comes to planning their parental leave and recently we added a section on fertility treatments and the support we offer to anyone on this journey.

Mental Health First Aiders

It's time to break the taboos around Mental Health. We empower our team to speak up if they are struggling and support our People Managers to have great conversations by giving them the best tools and the best training. That's why all of our People Managers will receive MHFA accredited training through Changing Minds Kent by the end of 2023.

There's also a network of additional Mental Health First Aiders across the business who can offer support to anyone in the team experiencing symptoms and signpost them to helpful resources.

We have created an action plan for the next 12 months to ensure we are continuing to prioritise mental health and wellbeing at HX.

To show our commitment to working towards better mental health in the workplace, we recently signed the Mindful Employer charter to make sure we continue to do what we can to support our team's mental wellbeing.

Mindful Employer Badge

Menopause Workplace Pledge

We are proud to have signed the Menopause workplace pledge to demonstrate our commitment to making sure Holiday Extras is a supportive and understanding place for employees going through menopause.

Our goal is to normalise conversations about menopause and to recognise it as a workplace issue. We've held several sessions open to all to drive awareness and understanding of perimenopause and menopause and its associated symptoms and impact on those experiencing it.

We have an internal community group called 'The M Word', set up by employees as a support network for anyone experiencing Perimenopausal or Menopausal symptoms.

Not only that, but we now have over 20 Menopause Champions trained by Henpicked and have now created our own Menopause Training Session which all our People Managers will have attended by March 2024. In January, we ran our very first Men Only Menopause Awareness Session to allow everyone in the business to find out more.

We are excited to announce that we have now created the HX Menopause Guide for our team to raise awareness of menopause and perimenopause and the effects it can have on a person's day to day experience, plus what managers and employees alike can do to support anyone experiencing symptoms.

Menopause Pledge Badge

#IAmRemarkable Workshops

#IAmRemarkable is a Google initiative empowering women and other underrepresented groups to celebrate their achievements in the workplace and beyond.

We're lucky enough to have several trained facilitators at Holiday Extras who run internal workshops, helping our team learn the importance of self-promotion and challenge the social perception around it.

In the true nature of inspiring and sharing, our awesome trainers have also run sessions externally for Saga Group and Women in Tech – a leading organisation in bringing inclusion, diversity and equity to the STEM industry.

HX Champions

Anyone at the Holiday Extras can sign up to become a HX Champion. Our champions are a group of enthusiastic sustainability advocates who help us drive our sustainability mission forward using their own experiences, expertise, and feedback. So far, they have supported with local careers fairs, helped run mock interview sessions with local schools, launched several internal events such as Veganuary and World Environment Day to raise awareness and have come up with some creative ideas to help embed our strategy.

HX Communities

Our employee network groups aim to bring key themes back to the business so meaningful changes can be made to improve the experiences of every HXer.

Women @ HX

A space for women to share experiences, raise challenges and discuss topics around working at Holiday Extras. The aim is to find common themes and to work together on actions that will improve our working environment.


Our group welcomes all members of the LGBTQ+ community and allies that work at Holiday Extras. We share stories, inspiration, ideas and discuss topics in a safe and inclusive environment. We recently hosted our first Pride BBQ, complete with music, plenty of food and loads of fun.

The 'M' Word

The 'M' Word is our support network for anyone experiencing perimenopause or menopause symptoms. We run regular focus sessions and recently hosted British Menopause Society Registered specialist Teresa Davison, who ran a workshop with advice on coping with the menopause.

Student Support Group

A support group for any of our team who are currently juggling life as a student with life as a HXer. The group offer helpful advice and resources including student discounts and tips for balancing work alongside their studies.

Fertility Support Group

A network of HXers with shared experiences, providing a safe place to connect, open up and share information and advice.

Invisible Disabilities

A safe space for anyone in the team living with an invisible disability to discuss concerns, share experiences and get help and guidance from others.

Anxiety Warriors

A community group at HX for anyone experiencing anxiety. The group shares resources and offers general support.


A space where men can feel comfortable to share experiences, raise challenges and discuss live topics in respect of life inside and outside of work.


A group where people can share ideas on how to live more sustainably, learn about and input into our sustainability goals at Holiday Extras.

HX Gives Back

A community group at HX who focus on giving back to the local community throughout the year.

Remote Community

A group where all of our fully remote employees, no matter where you are globally, can connect and have some fun!

Managers Meet Up

A community for people managers to collaborate, share learnings and hear important updates.

The Craft Collective

An inclusive space where creativity meets community. It's a safe space for self-expression, an environment for building new skills, teaching others and an opportunity to network with others at HX. Every crafting project and level is welcome!

Inclusion and Belonging Survey

To help us understand the employee experience from different perspectives we've introduced a yearly Inclusion and Belonging survey, in addition to our twice yearly Engagement Check In.

The survey focuses on seven themes we know negative stereotypes impugn marginalised groups and can prevent all employees from achieving their full potential, but also where optimism and focus in these areas can lead to new pathways for innovation and growth.

  • Inclusion
  • Equity (recognising that not everyone starts from the same place, some have advantages, while others have disadvantages)
  • Growth
  • Decision making
  • Diversity
  • Voice
  • Contribution to a broader purpose

We are proud to share that our latest Inclusion score (based on our February 2023 survey results) was 78% across the Group. The data from these surveys will help shape our Diversity, Equity and Inclusion action plan.

Gender Pay Gap Reporting

Each year we report on our Gender Pay Gap. This is based on the difference between the average hourly pay rate for all men and the average hourly pay rate for all women. It is not about equal pay, which is paying people different amounts for doing the same job which is a legal requirement as per the Equality Act 2010.

We've pulled this data into our core people data so we can review on an ongoing basis and use it to help check and challenge decisions.

We have work to do to achieve our goal of being a diverse organisation representative at all levels of the organisation. All the work we have done so far and plan to do will contribute towards making this happen and reducing our gap.

Read the report

Our Diversity, Equity and Inclusion action plan

We're pleased with the progress we have made, but there is still lots to do and it remains a big priority for us. Right now we're focussing on...

  • Reviewing how we attract and recruit new talent
  • Collecting and reviewing diversity data to see where we are now and create next steps
  • Continuing our Unconscious Bias workshops
  • Making sure all people managers get Mental Health training to continue to support their teams
  • Introducing Menopause Training and recruiting champions in this space
  • Looking at how we better support those taking Parental Leave
  • Running 'Maximise Good Days' sessions with different groups to understand what a good day means to them and how we can overcome blockers that impact this
  • Reviewing our work environment to make sure it's accessible to all and is a space where everyone can thrive
  • Updating career pathways for every role, so everyone knows how to progress and grow
  • Bringing awareness to other cultural holidays
  • Looking at ways we can improve our customer journey, ensuring diversity is authentically represented and our website is accessible to all

Our 4 sustainable goals

Climate action

Our commitment to reduce our carbon footprint

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Leave only footprints

Our commitment to helping our customers and people travel and live sustainably

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Unleashing potential

Our commitment to developing a purpose led diverse and inclusive team, unleashing potential for everyone

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Inspire & share

Our commitment to giving back to our communities and inspiring future generations

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