Holiday Extras' Travel Help Hub

You can easily view your confirmation in Your trips and bookings. From there, you have the option to resend the confirmation to yourself and print it at your convenience.

Simply tap the link in the email, and fill out the missing details to complete your booking. We'll send you a confirmation email once everything is finalised.

If you're booking isn't complete we'll let you know. All you need to do is simply log in to your account, where you can view all your bookings. Choose the specific booking you'd like to complete and update the required information. It's as easy as that!

No need to worry if you've made a payment but haven't completed your booking yet. Simply log in to your account to view all your bookings. Select the booking you want to complete and update the necessary information, it's that simple!

Start by checking your spam or junk folder. If your confirmation email isn't there, visit Your trips and bookings and select 'Resend confirmation email'.

If you're unable to locate your booking using your email address, you can look it up with your 6-digit booking reference. Still can't find it? If you suspect your email address might be incorrect, please get in touch.

After completing your booking, you should receive an email confirmation within 10 minutes. If it doesn't show up in your inbox, check your spam or junk folders as it might have been redirected there.

Still can't find it? No problem, you can quickly resend the confirmation to yourself by visiting Your trips and bookings.

Making changes to your booking is simple. Visit our making changes to a booking page, where you'll find helpful links and detailed information on how to update your booking. In most cases, you can modify personal details until 11:59 pm the day before your booking begins. For other changes, such as dates or times, the options available depend on the type of booking you've made.

Your ability to make changes will vary based on whether your booking is classified as Free Cancellation or Saver.

If you're booking for someone else, simply enter their name as the lead passenger. If you need to update their details later, visit our guide on how to change personal details.

Please note, we currently don't offer gift vouchers.

For hotel bookings, a child is typically defined as 15 years old or younger, unless specified otherwise. Guests aged 16 and over are classified as adults. For airport lounge bookings, a child is generally considered to be 11 years old or younger, while infants are defined as under 2 years of age.

The type of voucher you receive upon cancellation depends on whether your booking is classified as 'Flextra' or 'Non-flex'.

If you cancel within 7 days of the original booking date, you'll receive a full cash refund.*

For cancellations made more than 7 days after the original booking date, you'll be refunded minus £10, which will be retained as a non-refundable credit for future bookings.*

*Please note that refunds are not available if a voucher has already been partially redeemed. Additionally, 'Saver' and 'Non-flex' vouchers are ineligible for cash refunds.

Our vouchers page tells you all you need to know about refunds and how to redeem vouchers.

Cash refunds take 3-5 working days to appear in your account. It will show as a credit from 'HX PAYMENTS'. More information about refunds can be found on our cancel my booking page.

Absolutely! We prioritise understanding your experience, which is why our dedicated review team personally visits and evaluates every product. By trying, testing, and recommending each option, we provide you with relevant, insightful advice to help you choose the products that best suit your needs.

We recommend allowing at least an extra hour after your scheduled landing time. This buffer might mean extending your booking into the early hours of the next morning, but it's an easy way to avoid overstay charges and ensure peace of mind.

If you're already abroad

Don't worry if you return later than planned. Most car parks and hotels understand delays and will assist as much as possible. Your car will remain safely parked for as long as needed, though additional time will incur charges.

If you've booked a service where someone parks your car for you (e.g., Meet & Greet), it's a good idea to check the contact details on your booking confirmation and call them in advance to let them know when to expect you. Otherwise, you can collect your car as usual and pay for any extra time at the car park's standard rate (details on rates can be found in your booking confirmation).

If your booking hasn't started yet

You might still be able to modify your booking before you travel. Visit our making changes to a booking page for more details and helpful links.

Once your booking has started, it's not possible to extend it. If you've arranged for a driver, such as with a Meet & Greet service, simply give them a call to let them know your expected arrival time—their contact details can be found on your confirmation.

If this doesn't apply, you can collect your car as usual and pay for any additional time when you exit the car park. Charges will be applied at the standard rates, at the car park's discretion. If the extra time is due to a flight delay, keep the receipts for the overstay charges to claim back through your travel insurance.

Don't worry if you're not exactly on time—most car parks and hotels anticipate minor delays and will assist you as best they can.

If you've booked a service where someone parks your car for you (e.g., Meet & Greet), it's a good idea to check the contact details on your booking confirmation and call ahead to let them know your expected arrival time. Otherwise, you can park as usual.

If you arrive outside your booked times, the car park may charge you for the additional time at their standard rate, which is detailed in your booking confirmation. Charges are at the car park's discretion.

Sometimes the system may have difficulty reading certain letters or numbers on your number plate. If this happens, press the intercom button at the exit, and the team will assist you. Be sure to have your booking reference handy so they can verify your booking and raise the barrier for you.

We recommend contacting the car park directly. You can find their phone number on your email confirmation or on the ticket provided upon your arrival. In some cases, the return procedures for the car park will also be included there.

If you've lost your ticket, there's no need to worry. Simply speak to the parking team upon your return. You can press the help button on the exit barrier or visit the parking office for assistance.

Yes, some of our car parks offer electric vehicle charging. To find out if a specific car park has this feature, look for the green car symbol and check the 'info' section for more details.

Our hotel prices are per room, not per person. You can change the number of people or the type of room, by tapping on the room type on your hotel search.

Our hotel prices are based on the room, not the number of guests. You can adjust the number of people or select a different room type by tapping on the room options during your hotel search.

Yes, some of our airport hotels offer interconnecting rooms. To confirm availability, reach out to our Help Squad before making your booking, and we'll check with the hotel for you.

After completing your payment, you can add a special request to your booking. We'll forward your request to the hotel, but please note that fulfillment cannot be guaranteed.

If an upgrade is available for your chosen hotel, you'll see it on the 'recommended extras' page, where you can add it to your booking.

If you've already completed your booking, visit Your trips and bookings, select the booking you'd like to upgrade, and look for 'Add money-saving extras' in the 'Make a change to my booking' section. Any added extras will be charged to the card you originally used for payment.

In some cases, upgrades may not be available for your booking, but you can always inquire directly with the hotel upon arrival.

These types of packages are generally more affordable but cannot be changed or canceled, except for personal details such as the car registration number and flight number, which can be updated free of charge.

For added flexibility, you can opt for packages that cost slightly more but allow you to amend or cancel your booking up to 24 hours before the start date.

To change your car park, hotel, or lounge booking, you'll need to cancel the existing booking and make a new one.

Visit the Your trips and bookings page, where your bookings are listed with a 6-character reference code and date. Select the booking you wish to cancel, then choose 'Cancel booking' from the options.

Your cancellation and rebooking options will depend on the type of booking:

• Free cancellation bookings
• Saver bookings
• Using vouchers
• Can't cancel or amend bookings

Head to the airport's website where you can check each flight's status.

When claiming for a missed flight, there are two key factors to consider:

• Firstly, confirm that your missed flight is due to one of the reasons covered by your policy.
• Secondly, ensure you can provide supporting evidence to substantiate your claim.

Supporting evidence:

• Photographic evidence: If you were involved in a road accident, take pictures of the scene, including weather conditions and relevant road warning signs. For public transport delays, photograph display boards showing times and any delay notices.
• Eyewitness accounts: Collect contact details from others involved in the incident. Testimonies from witnesses can greatly strengthen your claim.
• Documentation: Retain all travel tickets, route itineraries, and receipts as they are valid forms of evidence for your claim.

It's always a good idea to head over to your airline's website for the most up-to-date information about what you should take.

Fast Track Security is a convenient service available at many airports that lets you skip the regular security lines by using a dedicated fast lane. Starting at just £3.50 per person, it can significantly reduce your waiting time, especially during peak travel periods. Learn more on our Fast Track Security page.

Pricing varies by airport, and not all airports offer a Fast Track lane, so it's a good idea to check in advance if this option is available at your departure airport. Some airports, like Stansted, may also provide a fast track service for Passport Control, helping you save time when returning to the UK.

Be sure to check in for your flight first, as most of our lounges are located beyond airport security. Once you've completed all the necessary airport procedures, our lounges provide the perfect place to relax and kick-start your holiday in comfort. Learn more about our lounge options on our Airport Lounges page.

Airport lounges typically have a smart/casual dress code to ensure a comfortable and respectful atmosphere for all guests. While dress code policies may vary slightly between lounges, it's a good idea to check the specific guidelines on our website before booking. Most lounges discourage sports attire such as baseball caps or football shirts, but tailored shorts are usually acceptable if you prefer something cooler.

Your email confirmation contains an emergency contact number. If you haven't received a text confirmation within 24 hours of your expected pick-up time, give them a call. They'll assist you and provide all the necessary details to ensure a smooth pick-up.

If your group is traveling on different flights, you'll need to make separate bookings for each flight. Unfortunately, we cannot guarantee that the transfer will wait if other flights in your group are delayed.

Since pick-up times are confirmed via text, transfers can currently only be booked if you have a UK mobile number.

You can reserve a wheelchair for your resort transfer if an adapted vehicle appears in your search results. However, if this option isn't displayed, we're unable to arrange one or accommodate special requests for wheelchair-accessible vehicles.

Unfortunately, we cannot pre-book golf clubs on your transfer and we cannot guarantee there will be space for them.

Yes, simply select one passenger when entering your details online, and you'll be presented with the available options.

We recommend taking something like a BubbleBum seat, which is easy to transport and inflate as needed. Since we're unable to provide car seats or booster seats for resort transfer bookings, having one like this is a convenient option. Keep in mind that in certain countries, it's a legal requirement for children to use a car seat, so it's good to be prepared.

Even if you've taken the best precautions, it's all too common to fall sick when relaxing into holiday mode. If you need advice or treatment for an illness or injury while you're away, local pharmacies and public health facilities should be able to help.

If you've taken out travel insurance through Holiday Extras, then you can contact our Emergency Assistance service which is available 24/7:

• Tel: +44 (0) 1403 788 718 (if you are anywhere except the USA, Canada, or Mexico)
• Tel: +1-844-780-0494 (toll-free if you are in the USA or Canada)
• Tel: 00 1 819 780 0494 (if you are in Mexico)

If something unfortunately happens to you while you're on holiday, we have appointed Emergency Assistance Facilities as our dedicated 24-hour emergency assistance service. They are available over the phone, on live chat, or via email. In the case of an emergency, you should contact them as soon as you're able on the numbers below (depending on your current location):

• Tel: +44 (0) 1403 788 718 (if you are anywhere except the USA, Canada, or Mexico)
• Tel: +1-844-780-0494 (toll-free if you are in the USA or Canada)
• Tel: 00 1 819 780 0494 (if you are in Mexico)

If you haven't taken out travel insurance and your costs aren't covered upfront by a reciprocal healthcare agreement, you will need to pay for your medical care yourself. It's essential to carry enough money or a credit card to cover any unforeseen expenses.

Even if you have an EHIC, you may still need to pay upfront for treatment and then claim the money back, so keep any original invoices or receipts as proof of your payments.

It's important to note that EHIC/GHIC cards do not cover repatriation, which is why having travel insurance is crucial. For additional support, you can contact the British embassy or consulate while abroad.

Contact your airline directly using the phone number provided in your flight documents. If your flight is canceled, the airline is required to issue a refund within 7 days.

If you've made reservations with Holiday Extras and your flight is canceled, log in to the Holiday Extras website and select 'Cancel' within your booking section to manage your reservation.

Give us a ring and we'll inform the car park that you'll be arriving late due to your flight being diverted.

Contact us, and we can assist in making a new booking for a hotel with parking if there are available rooms. Please note that canceling your existing parking booking depends on the car park's terms and conditions.

Unfortunately, we may not be able to issue a refund, and full charges may apply. Refunds for cancellations are subject to the discretion of the car park or hotel.