Cancel my booking

If you need to cancel your booking, your options will depend on the type of booking you made and how soon it is due to start.

You can find information about Free Cancellation bookings, Saver bookings, vouchers and bookings that cannot be cancelled below.

To check your booking and view the cancellation options available to you, visit our Help and Support page.

Free cancellation bookings

If you want to cancel within 7 days of booking, you'll receive a voucher which can be exchanged for a full refund within 14 days.

If you need to cancel after 7 days, you'll receive a voucher for the full amount. It can also be exchanged for a cash refund – less £10, within 14 days. The £10 will be saved on your account to be used on your next booking.

Saver bookings

Saver bookings can be cancelled for a voucher, but you won't be able to change dates and times. So if you need to change your booking, you'll need to cancel, which will give you a voucher that enables you to book the same product for a new date.

You must cancel by midnight on the day before your booking is due to start.

Using vouchers

Depending on your type of booking and when you booked, you'll be issued a Holiday Extras voucher which can be used on a future booking. Your voucher will stay in your account and you'll receive an email with all the details.

When you're logged in to your account, you'll be given the option to pay with a voucher when you reach checkout.

Can't cancel or amend bookings

Unfortunately any booking that says 'Can't cancel or amend' or "Supersaver" can't be changed or cancelled and it also means there can be no voucher or refund.

But you'll still be able to change details like your name or car reg in a few clicks.