Holiday Extras Travel Help
Important Update: AI171 Incident
We are deeply saddened by the news of the crash of flight AI171 from Ahmedabad (AMD) to London Gatwick (LGW) today. Our thoughts are with all those affected by this tragic event.
The UK's Foreign Office has this number for British nationals who have concerns about friends or family: 020 7008 5000.
Our Advice to Customers Due to Travel
For customers due to depart to AMD: we understand the airport has now reopened, but we strongly advise you to contact your airline directly before travelling. You can also amend your Holiday Extras booking online, should your plans change.
For those who have been delayed returning home: if you've had to pay any extra for your stay, please do get in touch with us — we will do our best to help.
- We encourage you to use our online amends system to change dates, times, terminals, or other booking options, as well as cancelling your booking if necessary.
- For customers with questions about a Holiday Extras travel insurance policy, please email [email protected] for advice.
Customers Already Abroad
Our support team are fully briefed and are here to assist and guide those abroad and those concerned about their travel plans. The best way to reach them is using our Live Chat service, Monday - Friday 9am - 8pm, Saturday & Sunday 9am - 5pm.
Live ChatThank you for your patience and understanding during this difficult time.
Links and more information
We recommend checking the following sources for the latest information: