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Reviews for Mercure London Heathrow
- Average customer rating: 7 out of 10
- Number of reviews: 370
The hotel initially charged us for parking but then refunded it when shown the booking. When we got home, we've been sent a parking charge notice.
Mr Williams5 von 10Mercure London Heathrow
Very easy and seamless, I would recommend you to anyone.
Mr Bodenham10 von 10Mercure London Heathrow
We stayed at the Mercury Hotel Heathrow on the 4th September for one night in a twin room. The room was filthy, you could not see the pattern or colour of the carpet through the stains and dirt, the radiator next to window was leaking onto the floor, the bathroom toilet handle was green, the bathroom door handle falling off and floor was filthy. To top it all Victor was bitten by bed bugs or fleas during the night and had to get up and shower at 3am to relieve the itching. He still had bite marks on his face and side of his body 6 days later. We have photos of the room and Victor’s bite. Totally unacceptable standard of health and safety hygiene. This hotel would have received zero as a score if it had been an option.
Mr Warren1 von 10
Very pleasant experience. Staff very friendly and helpful. Quiet room, good meal, comfortable beds. All in all excellent, would highly recommend
Mr Przybilla10 von 10
There was a mix up with room. Took a little while to get right. The room was a little shabby but clean. The service was good. The food was good. The bar worker really nice
Mrs Kelly5 von 10Mercure London Heathrow
Taxi too expensive, was advertised as£12 when it actually cost £20!!
Mrs Moffett5 von 10Mercure London Heathrow
Hotel was a bit scruffy. Room carpets had dirty marks. Ok for one night but wouldn’t use it again
Mr Admans6 von 10Mercure London Heathrow
Everything was good, location, room and under cover parking, pub with good food just down the road .
Mrs Mcquillan10 von 10Mercure London Heathrow
Everything was really smooth from the hotel to the airport transfer and hotel parking. Would highly recommend
Mrs Mains10 von 10Mercure London Heathrow
Very disappointed as holiday extras quoted that the taxi to my hotel from Heathrow airport would cost me £12 per journey! when in fact it cost from £18to £22. So for 4 journeys which should have cost me £48 I ended up paying £80. Not at all pleased!! I would not have booked this hotel for the 2 nights if I had realised that the taxi fare was so much!! Hotel was grand but worked out rather expensive.
Mrs Moffett4 von 10Mercure London Heathrow