Terms and conditions for Holiday Extras UK Breaks.

We're dedicated to giving you less hassle so you can have more holiday. It's important to us that you understand what you're booking before you commit. We've set out everything you need to know below.

About us. These terms and conditions are governed by English law and apply from when we provide you with a booking reference, either by phone or on the website. You and we both agree to submit to the non-exclusive jurisdiction of the English courts. When we talk about 'we', 'us', etc, we mean Holiday Extras Limited (co no: 01693250) Ashford Road, Newingreen, Hythe, Kent CT21 4JF.

These terms only apply to Break bookings made directly through our website, app, via the Holiday Extras contact centre or through an affiliate partner of Holiday Extras. We act as a booking agent for the companies that provide or operate the travel products we sell on our website. Your contract for the provision of these travel products will be with the applicable provider of them, and they have their own terms and conditions. These are available upon request. Bookings made via a third party partner website are subject to the terms and conditions set out on that website.

If you need to get a hold of us for any reason you can here.

Before you book

Please take the time to read the product information so that you book a product that is suitable for you. If you find anything that's not completely accurate in our information, please tell us as soon as possible.

Wherever possible, we have confirmed with our providers that they have made their facilities Covid-secure, and marked the products we offer as such. Where we mark a product as Covid-secure it means we have checked with our provider that they are following the Health and Safety Executive's Covid-secure protocols. We display this for information only and do not offer or imply any warranty that any particular precautions will be in place. If you would like to satisfy yourself that a particular Covid precaution is in place, please check with the provider.

The companies that provide the short breaks we sell will have their own terms and conditions, which will also apply to you. We can get you a copy of these if you need one, just ask, but we'll try to make you aware of anything you need to know. 

Once your Package has been confirmed we will accept responsibility for it in accordance with the following Booking Conditions as an organiser under The Package Travel and Linked Travel Arrangements Regulations 2018.

If you book one of our Mystery hotel products, you'll be getting a great hotel room at a lower price than you'd otherwise pay. We won't be able to tell you what hotel that is until after you've booked and many Mystery products cannot be cancelled once they've been purchased. We'll do our best to tell you anything that might make any of our Mystery products unsuitable, but if you book, you should do so on the understanding that the Mystery product may not be ideal for your needs. As such, we are not responsible if it is not suitable.

All prices include VAT and are constantly updated so we can give you the best deal available at the time. A price we've offered you may go up or down if you come back to book later. Make sure you book the package you want when you see it, so we can guarantee you'll pay the price you've seen. We reserve the right to correct any pricing errors on our website and/or on any bookings at an incorrect price.

If you use a discount code when looking at our products, the discount will be noted on each package it applies to. If you want to take advantage of your discount, make sure you book a package that states your discount can be applied.

Before you go on your break

Make sure you read your booking confirmation thoroughly to confirm what you've booked is suitable for you and take it with you when you go on your break. If you don't follow the instructions we give you, we may not be able to refund you any additional costs you're charged as a result.

At the hotel:

If you have any problems on the day, please let the hotel know so they can help you. If you don't let them know, we may not be able to help you later on. We can help you communicate with the provider to resolve any issues, however, any claims in relation to the hotel must be made against the hotel and will be subject to their terms and conditions.

At the attraction:

If you have any problems on the day, please let the attraction provider know so they can help you. If you don't let them know, we may not be able to help you later on. We can help you communicate with the provider to resolve any issues, however, any claims in relation to the attraction must be made against the attraction and will be subject to their terms and conditions.

Changes and cancellations

If you booked with us through another company, you will need to cancel with them directly.

Sometimes we may have to make changes to your booking after you have made it. Should this happen, we'll notify you as soon as we're able. We reserve the right to correct any pricing errors on our website and/or on any bookings at an incorrect price.

Cancelling or Amending a booking All "Free Cancellation" and "Saver" bookings can be amended or cancelled up to 11:59pm, three days before you travel (unless otherwise stated). See below for further specific terms.

"Free Cancellation" bookings If a "Free Cancellation" product is cancelled, you will receive a voucher for the full value of your original booking to use for a future Holiday Extras booking. This voucher can be used to pay for a future Holiday Extras short break booking, any time at all, within 3 years of issue.

You can also choose to exchange a "Free Cancellation" voucher for a cash refund up to 14 days from the date of issue. Bookings cancelled 7 days or more after the original booking date will be refunded, less £10 which will be held as a non-refundable balance on your account, available to spend the next time you book.

"Saver" bookings If a "Saver" product is amended or cancelled, you will receive a voucher for the full value of your original booking to use to rebook the same product. This voucher can be used for 18 months from the date of issue. We do not offer a refund on saver products unless you add "Refund Protection" at the point of booking.

"Refund protection" If you choose to add "Refund Protection to your "Saver" booking, you will be able to exchange a "Saver" voucher for a cash refund up to 14 days from the date of issue. 

"Non-flexible" bookings These products cannot be cancelled or amended, nor will we offer any voucher or refund.

Vouchers will be issued for the full value of your original booking. If, when using a voucher, the price of the new booking is higher than the value of the voucher, you will need to pay the difference. Vouchers do not need to be used in full; partial payments are accepted. Any unused amount on your voucher will remain and can be used for other bookings. The same expiry date will remain. Following the expiry date, your voucher will lapse.

On the day

When you travel, take your booking confirmation and the credit or debit card you booked with. The confirmation will give you instructions on what to do on the day and let the hotel and attraction know who you are.

If you have any problems on the day, please let the team at the hotel and/or attraction know so they can help you. If you don't let them know, we may not be able to help you later on. If you're delayed in getting to the attraction, so can't be there for all the time you booked, we cannot offer you a refund.

Very rarely, we may be forced to change or terminate your booking due to unforeseen major events known as force majeure. This means any major event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid and that was beyond our reasonable control. For the avoidance of doubt events beyond our control include (but are not limited to), war or the threat of war, riots, civil unrest, terrorist threats or activity, industrial disputes, extreme weather, epidemics, natural and nuclear disaster, fire, adverse weather conditions, government regulations and advice.

Changes or termination of your contract due to events beyond our control are extremely unlikely. If, however, such major events do occur, we regret we will be unable to make any refund of payments for services not received. We cannot accept liability or pay any compensation where the performance (or prompt performance) of our obligations under our contract with you is prevented or affected by events beyond our control. This is also the case if you suffer any damage, loss or expense of any nature as a result of the major event.

Once your Package has been confirmed we will accept responsibility for it in accordance with the following Booking Conditions as an organiser under The Package Travel and Linked Travel Arrangements Regulations 2018.

We will of course do our best to offer you support as our valued customer in the event of any of these circumstances happening where we can and will offer guidance on our website in the event of these out of the ordinary events occurring.

When you get home

We hope everything went smoothly. If you had any problems at all with the services you've booked through us, please contact our Customer Experience team and we'll do our best to put things right. Please send us copies of any relevant receipts or documents you have.

You can get hold of us here.

After you get home, we'll send you an email to ask you how everything went. We might pass some of your details on to an independent company so they can process that information for us to ensure the customer experience is a good one.

Privacy

We know how important your privacy is online, so we take it seriously. To find out more about how we use your data, take a look at our privacy policy.

Holiday Extras A-Z

Holiday Extras

"On that trip I learnt something very important. Escape through travel works. Almost from the moment I boarded my flight, life in England became meaningless. Seat-belt signs lit up, problems switched off. Broken armrests took precedence over broken hearts. By the time the plane was airborne I’d forgotten England even existed."

Alex Garland, The Beach