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Help with a refund

If I cancel my booking will I get a refund?

For details about cancelling your booking head to our cancel my booking page.

I don't want a voucher, I want a refund

For details about refunding a voucher head to our vouchers page.

Can you refund to a different card?

If you need your refund back to a different card fill out our contact form and we will get in touch as soon as we can.

How long will it take to receive my refund?

Cash refunds take 3-5 working days to appear in your account. It will show as a credit from 'HXPAYMENTS'