Faster and smarter in the app... Open app

Help with a refund

Do you receive a refund if you cancel your booking?

All clearly explained on our cancel my booking page.


What happens if you want a refund instead of a voucher?

Our vouchers page has all the details.


How long will it take to receive your refund?

Cash refunds take 3-5 working days to appear in your account. It will show as a credit from 'HX PAYMENTS'.