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Help & Support
I can't find my confirmation, what do I do?
You can find your booking confirmation by logging into your account.
This handy video will show you how:
If you asked for a postal confirmation but haven't received it, get in touch on live chat and we'll send you a fresh copy.
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Help and support
How long does it take to get my avios points after booking?
How do I make a claim?
What are your cancellation charges?
How do I apply a discount code to my search?
What happens if I arrive earlier or later than booked?