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Jarrod Wisniewski - Associate Brand Director - Photo

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Ready to Make Your Next Holiday Extra Special!

We've upgraded our services to ensure you get the help you need in lightning-quick time. Our team is ready to assist in any way we can. The easiest way to reach us is via live chat (check our opening times).

We've worked hard to make our services more flexible, with FLEXTRAS - when you book with Holiday Extras, you'll enjoy the most flexible terms available. Plus, we're continuing to enhance our app with innovative features like HEHA! - The Holiday Extras Holiday Assistant, making it easier and faster than ever to search, book, and save.

Thanks for choosing Holiday Extras. Wishing you happy travels!

Jarrod Wisniewski

Associate Director of Customer Service


For me, great customer service is about going beyond simply resolving issues or answering questions, it's about making sure every interaction feels special and leaves a lasting, positive impression. I've always believed that the little details make all the difference. From both my personal and professional experiences, I know how much an easy, hassle-free service can transform a trip from just good to truly unforgettable.


Jarrod

Why customer service is so important

Customer expectations are always changing, and the challenge of staying one step ahead excites me. Working alongside a team that's just as passionate about raising the bar makes every success even more rewarding. For me, it's not just a job, it's about knowing we've helped someone have a better holiday. That feeling motivates me every day and pushes me to keep finding new ways to deliver the very best for our customers.

As someone who loves to travel, I know firsthand the anxiety that comes when things don't go to plan. It can stop you from fully enjoying the moment. That's why I'm driven to ensure every one of our customers can relax and enjoy every part of their trip, without the worry.


Jarrod

Career at Holiday Extras

I joined Holiday Extras in 2018 as the Head of Operations for our UK business. Fast forward six years, and I'm incredibly proud to be the Associate Director for Group Customer Service, responsible for making our customers' experience epic. I'm fortunate to lead a dedicated and talented team that constantly strives to raise the bar for our customers.

Life Before Holiday Extras

My journey in customer service began at BT, where I spent over ten years, starting as a customer service agent. I was fortunate to have numerous opportunities to work with and learn from some incredibly talented people, gaining experience across the UK in various roles. This provided me with a well-rounded understanding of customer sales and service. After my time at BT, I ran a small outsourcing contact centre business that managed customer service, sales, and retention for various businesses, including News UK.


Jarrod

Why Holiday Extras

From my first meeting with the Holiday Extras team, I knew this was where I wanted to be. The passion, energy, and culture were evident, signalling a place where delivering customer excellence was truly valued. I knew I would walk in every day, enjoy working with large teams, and share an attitude of continuous improvement. This still holds true today, and with a CEO so passionate about delivering epic customer service, it makes work even more enjoyable.


Jarrod

Life Outside of Work

I'm a proud dad of two amazing girls who keep me busy and grounded. We love travelling, exploring, and discovering new things, whether in our local area or farther afield. In the winter, you'll find us exploring forests with our dog, while in the summer, we enjoy coastal walks away from the hustle and bustle.

My perfect holiday

My wife loves the thrill of wild roller coasters and entertaining water parks, while I have a passion for exploring and discovering new sights. Our ideal destination is one that offers both excitement and adventure. We've had the pleasure of pursuing this balance on a fly-drive around America and an unforgettable trip to the rainforest in Borneo.