Holiday Extras Travel Help
We're Here to Help All Customers Affected by Wildfires.
Wildfires in Southern Europe
We acknowledge the difficult situation faced by travellers and our customers due to the wildfires in Europe this summer and we extend our thoughts to those abroad, as well as those concerned about their upcoming travel plans. We'll keep this page updated with the latest information.
We encourage customers that are due to travel to contact their airline or tour operator to double check the situation. We've added some useful links at the bottom of the page.
Customers Due to Travel
Customers with Flextras: Free cancellations bookings can cancel any time up to the booked day and time of travel.
Flextras: Saver customers can cancel for a voucher to use with the same product.
We encourage you to use our online amends system to change dates, times, terminals, parking options, as well as cancelling your booking if necessary.
Customers about to travel with questions about a Holiday Extras travel insurance policy are invited to email, [email protected]
Customers Already Abroad
Our support team are fully briefed and are here to assist and guide those abroad and those concerned about their travel plans. Best way to reach them is using our Live Chat service.
Live ChatIf you'd prefer, you can provide the details of your query and we will get back to you as soon as possible.
For Holiday Extras insurance policy holders abroad we recommend you email us at [email protected]for advice on making a claim. There are many different considerations to a situation such as this and rather than give blanket advice, we will review and respond to each query individually.
Latest News
Currently we are not aware that flights or tourism have been directly impacted by the wildfires in Tenerife, but the situation remains fluid. We recommend keeping a close eye on news reports.
BBC NewsSky News
EuroNews
Tour operator and airline links
TUIeasyJet
Jet2