Read what our customers had to say about our Heathrow airport hotels at terminal 5 below, and find the right one for you.
8120 Heathrow Airport Hotels Terminal 5 customers have given an average rating of
Rooms were appalling, damp bed sheets, unclean bathroom, draughty windows. No tea and coffee facilities. The only bonus was the parking.
Mrs Raghuram
easyHotel
Read more reviews
1 out of 5
Didn’t realise the hearing meant a little electric heater. But it did the job. Also the bathroom was soooo small. Couldn’t move in shower without shower curtain sticking to you. Least it had a kettle and microwave downstairs to use. For the price we paid with parking, you get what you paid for, the car was safe so that’s the main thing
Herr Muench
easyHotel
Read more reviews
4 out of 5
The hotel facilities were as described, it was very good value for money. Close to the airport parking. Restaurant food was good, had a slight issue with the service (order was not put through system so had a long wait). However we were compensated with free drinks.
Mr Stutter
Ibis
Read more reviews
4 out of 5
The hotel facilities were as described, it was very good value for money. Close to the airport parking. Restaurant food was good, had a slight issue with the service (order was not put through system so had a long wait). However we were compensated with free drinks.
Mr Stutter
Ibis
Read more reviews
4 out of 5
Whilst in the hotel car park the catalytic converter was stolen off the car. The hotel staff were very unsupportive of our situation
Mrs Buck
Mercure London Heathrow
Read more reviews
1 out of 5
Great value for money hotel... comfy beds and spacious room.. Ideal location for the airport. Would recommend and stay again..
Mrs Catley
Mercure London Heathrow
Read more reviews
5 out of 5
We stayed overnight at the Holiday Inn T5 in Slough. The hotel itself was as you would expect for a Holiday Inn and the staff were friendly and polite. However, our room had significant health and safety issues in the bathroom which was tired and warn. The floor tiles were uneven and the grout was non-existent posing a considerable hazard and hygiene issue. We had also booked Blue Circle meet and greet parking at terminal 5 at Heathrow through Holiday Extras. The post code we were supplied on the front page of our booking documents was for Blue Circles head office at terminal 3 causing us to drive around the Heathrow site for an hour (extremely frustrating). Finally, when we found the correct place at terminal 5, Blue Circle did not have any details of our booking, causing further delays whilst the paper work was prepared manually by the Blue Circle employee. All in all, not a good experience.
Mr Walton
Holiday Inn Express T5 with breakfast
Read more reviews
5 out of 5
We stayed overnight at the Holiday Inn T5 in Slough. The hotel itself was as you would expect for a Holiday Inn and the staff were friendly and polite. However, our room had significant health and safety issues in the bathroom which was tired and warn. The floor tiles were uneven and the grout was non-existent posing a considerable hazard and hygiene issue. We had also booked Blue Circle meet and greet parking at terminal 5 at Heathrow through Holiday Extras. The post code we were supplied on the front page of our booking documents was for Blue Circles head office at terminal 3 causing us to drive around the Heathrow site for an hour (extremely frustrating). Finally, when we found the correct place at terminal 5, Blue Circle did not have any details of our booking, causing further delays whilst the paper work was prepared manually by the Blue Circle employee. All in all, not a good experience.
Mr Walton
Holiday Inn Express T5 with breakfast
Read more reviews
5 out of 5
Everything went smoothly, facilities were great and exactly as described, in fact better than I expected. Every single member of staff, even those I passed in the corridor smiled and said good morning or afternoon, excellent service.
Miss Randall
Holiday Inn Express T4
Read more reviews
5 out of 5
Everything went smoothly, facilities were great and exactly as described, in fact better than I expected. Every single member of staff, even those I passed in the corridor smiled and said good morning or afternoon, excellent service.
Miss Randall
Holiday Inn Express T4
Read more reviews
5 out of 5
Excellent service so easy to use
Mr Clougherty
Holiday Inn M4 J4
Read more reviews
5 out of 5
Excellent service so easy to use
Mr Clougherty
Holiday Inn M4 J4
Read more reviews
5 out of 5
The hotel is very tired and food & drink are expensive.
Mrs O%27rourke
Thistle T5
Read more reviews
4 out of 5
The hotel is very tired and food & drink are expensive.
Mrs O%27rourke
Thistle T5
Read more reviews
4 out of 5
Everything went well, easy parking, fast check in and comfortable room.
Mr Anderson
Leonardo
Read more reviews
5 out of 5
Very nice stay again every thing very smooth . Only criticism is the prices seem to creep up every year apart from that very satisfied
Ms Fiedler
Leonardo
Read more reviews
5 out of 5
When we arrived at the hotel there was no reservation. This took 40 minutes to sort and then a further hour to get the children's beds made up. Blue circle on arrival back in the UK were shocking. Waited over 1 hour for the car to be brought back to the short stay car park.
Mr Russell
Doubletree by Hilton
Read more reviews
3 out of 5
When we arrived at the hotel there was no reservation. This took 40 minutes to sort and then a further hour to get the children's beds made up. Blue circle on arrival back in the UK were shocking. Waited over 1 hour for the car to be brought back to the short stay car park.
Mr Russell
Doubletree by Hilton
Read more reviews
3 out of 5
Even with extensive works at the hotel, our stay was faultless, and the staff very helpful
Mr Daveworner
Radisson
Read more reviews
5 out of 5
Everything went smoothly with our booking. Would definitely recommend you.
Ms Zanin
Radisson
Read more reviews
5 out of 5
Everything was brilliant. First time I had used Holiday Extras and would definitely recommend them. Very helpful member of staff completed my booking on the phone and everything was exactly as he described.
Ms Schmidt
Holiday Inn T5
Read more reviews
5 out of 5
A little tricky to find the short stay carpark as required, but the hotel was fine. Comfortable, amazingly quiet, nice bed, clean. The staff were very helpful and friendly. The Meet and Greet was excellent. Would definitely use again.
Mrs Rawson
Holiday Inn T5
Read more reviews
5 out of 5
Nice hotel, easy check-in with friendly, helpful staff and very easy parking at hotel. Convenient for flying from Terminal 2.
Mrs Krelle
Sheraton Heathrow Hotel
Read more reviews
5 out of 5
Very well situated hotel for park and stay heathrow terminal 2. Rooms are clean and comfortable and the beer and burger deal hit the spot for the evening before webtravelled
Mr Aston
Sheraton Heathrow Hotel
Read more reviews
5 out of 5
Staff very helpful. Hotel a little Tired. Good evening meal in restaurant
Ms Jung
Holiday Inn Ariel
Read more reviews
5 out of 5
Yes, parking wasn't what I'd call secure , just CCTV, no gates but was fine..
Herr Steinberg
Holiday Inn Ariel
Read more reviews
4 out of 5
Hotel at Heathrow, Hilton at T5 was good and parking very convenient. One bad comment to make. The hopper bus didn't turn up at the time we wanted to leave the hotel to go to T4. The next bus did arrive but 10 mins behind schedule. The driver told us that the earlier driver often missed out hotels on his run and that despite numerous complaints the management don't take any action. We were 40 mins late checking in as a result, which is stupid because the whole point of staying at the hotel was to 'guarantee' being on time.
Mr O%27brien
Hilton T5
Read more reviews
5 out of 5
Excellent value. Easy access and problem free pick up! Good room. Thank you
Mr Hutchins
Hilton T5
Read more reviews
5 out of 5
room and food was lovely taxi time was written down wrong and after waiting a while we went to reception who then had to make some phone calls and then we had to wait another 10 mins not a good start to our holiday
Mrs Jeston
Crowne Plaza
Read more reviews
5 out of 5
The Crowne Plaza Hotel staff were superb and food and room very tidy. We were able to park car 20 yards from foyer entrance, but all parking was within yards. Taxi service and buses were very good and ontime. We would certainly go there again.
Herr Gossen
Crowne Plaza
Read more reviews
5 out of 5
Easy to find, check in and car parking
Mr Casson
Novotel Heathrow T2 & T3
Read more reviews
5 out of 5
Easy to find, check in and car parking
Mr Casson
Novotel Heathrow T2 & T3
Read more reviews
5 out of 5
Perfect overnight before we travelled
Mrs Berry
Sheraton Skyline
Read more reviews
5 out of 5
Helpful, knowledgeable staff including one who was a trainee. Everything went as expected.
Mr Gibby
Sheraton Skyline
Read more reviews
5 out of 5
Hotel was easy to find, walking distance from the terminal. The food and drinks were fine, not too expensive. The room was what was needed and gave us a good night's sleep before a very long flight to the Far East the next day.
Mr Williams
Hilton T4
Read more reviews
5 out of 5
Booked a hotel and parking package, staying overnight at The Hilton terminal 4 at Heathrow. On booking I was asked if I would require an accessible parking space, ie blue badge. I ticked the box, completed the booking process and paid in full, £218:28p. My booking covered the dates 29/02/2020 to hours 13th March. On arrival at the hotel on the 29/02/2030 I was told I could not use the blue badge parking for the length of time of my booking, albeit no restrictions were shown when booking, it was really only an overnight option. So we slept, woke and left the hotel. On our return approximately on the 13th March I collected my car and drove to the exit barrier and inserted my ticket to be advised I was required to pay over £500 to exit! I pressed the help button and tried to attempt a conversation with someone when English was not their first language and I was not able to understand what information she required to prove my initial booking. After a few minutes of basically getting nowhere she apparently grew as frustrated as me and pressed the release button and I was able to drive out not having paid any extra. This is the second time this has happened to me, the first at Stansted Airport. Suffice to say I will not recommend booking with you to anyone and will not do so myself ever again.
Mr Miller
Hilton T4
Read more reviews
1 out of 5
Staff were extremely helpful. So easy to park . We are traveling again in September and will be booking Raddison Blu hotel again.
Mrs Stringwell
Radisson Blu
Read more reviews
5 out of 5
Staff were extremely helpful. So easy to park . We are traveling again in September and will be booking Raddison Blu hotel again.
Mrs Stringwell
Radisson Blu
Read more reviews
5 out of 5
The airport parking was a nightmare. The directions you provided for terminal 4 were wrong so we couldn’t find the drop off point. We almost missed our flight
Mr Bailey
Premier Inn
Read more reviews
1 out of 5
The airport parking was a nightmare. The directions you provided for terminal 4 were wrong so we couldn’t find the drop off point. We almost missed our flight
Mr Bailey
Premier Inn
Read more reviews
1 out of 5
All excellent . Staff were excellent very helpful .0ur only negative was the breakfast was quite cold.
Mr Farmer
Holiday Inn Slough Windsor
Read more reviews
5 out of 5
Everything was great no problem
Mr Hedges
Holiday Inn Slough Windsor
Read more reviews
5 out of 5
All went as expected although lift to carpark was out of order.Four flights up to reception and still not repaired on our return a week later.Last time we stayed another lift was out of action some months ago.
Mr Clark
Sofitel
Read more reviews
5 out of 5
Blue circle staff had no record of the car booking at the meet and greet desk terminal 5. They very quickly obtained the information and got the car booked in.
Mrs Salmon-Dillwort
Sofitel
Read more reviews
5 out of 5
Staff were helpful and friendly and room was very good (had an upgrade in arrival) but avoid the buffet option in the restaurant as it very limited and not worth the money
Mr Tongue
Heston Hyde
Read more reviews
4 out of 5
Staff extremely helpful and polite. Service and food was very good
Mrs Rudge
Heston Hyde
Read more reviews
5 out of 5
Nice Hotel. Clean Rooms. Food in Hotel was nice, reservations recommended as it gets busy. Breakfast over rated a bit pricy. Better to eat at airport. Did not agree adding service charge on every thing. A bit cheeky.
Mrs Sedgwick
London Heathrow Marriott Hotel
Read more reviews
5 out of 5
Excellent hotel and staff but the parking was limited and a bit tight size spaces
Miss Smith
London Heathrow Marriott Hotel
Read more reviews
5 out of 5
Slight difficulty finding the representative in the lift lobby ( he looked at us as though we were aliens from Mars!), had to ask for directions to Premier Inn as not apparent, but after that everything went smoothly
Mrs Hill
Premier Inn
Read more reviews
5 out of 5
The hotel was great with lovely staff, and a comfortable room.
Mrs Warne
Premier Inn
Read more reviews
5 out of 5
Hotel and food good but been sent a bill for parking pounds from parking eye after having parking included in price at Novotel heathrow
Mr Taylor
Novotel Heathrow T2 & T3
Read more reviews
4 out of 5
Great hotel and parking as smooth and efficient as ever. Highly rated
Mr Thomas
Moxy
Read more reviews
5 out of 5
Over night parking was included, but car park tried to rip me off and pay again, saying parking was nothing to do with hotel, I surspect hotel knowns this as well
Mr Sellex
Moxy
Read more reviews
1 out of 5