Read what our customers had to say about our Heathrow airport hotels at terminal 5 below, and find the right one for you.
8134 Heathrow Airport Hotels Terminal 5 customers have given an average rating of
Rooms were appalling, damp bed sheets, unclean bathroom, draughty windows. No tea and coffee facilities. The only bonus was the parking.
Mrs Raghuram
easyHotel
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1 out of 5
Didn’t realise the hearing meant a little electric heater. But it did the job. Also the bathroom was soooo small. Couldn’t move in shower without shower curtain sticking to you. Least it had a kettle and microwave downstairs to use. For the price we paid with parking, you get what you paid for, the car was safe so that’s the main thing
Herr Muench
easyHotel
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4 out of 5
Everything was good. The hotel stay was perfect - as described and no issues at all. Lovely room and breakfast. Perfect car parking with Blue Circle. Would definitely book again.
Mrs Baggot
Holiday Inn Express T5 with breakfast
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5 out of 5
Perfect... car waiting when I arrived back ... very happy
Mrs Holland
Holiday Inn Express T5 with breakfast
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5 out of 5
Very helpful staff, I messed up my booking by booking it 3 times by accident they refunded me straight away. Easy website to use(I lost signal and Triple tapped) good price, previous trip cancelled refunded me straight away
Mr Hatch
Mercure London Heathrow
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5 out of 5
Whilst in the hotel car park the catalytic converter was stolen off the car. The hotel staff were very unsupportive of our situation
Mrs Buck
Mercure London Heathrow
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1 out of 5
Staff very helpful. Hotel a little Tired. Good evening meal in restaurant
Ms Jung
Best Western Ariel
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5 out of 5
Yes, parking wasn't what I'd call secure , just CCTV, no gates but was fine..
Herr Steinberg
Best Western Ariel
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4 out of 5
Good service x good hotel x
Mr Robinson
Ibis
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5 out of 5
The hotel facilities were as described, it was very good value for money. Close to the airport parking. Restaurant food was good, had a slight issue with the service (order was not put through system so had a long wait). However we were compensated with free drinks.
Mr Stutter
Ibis
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4 out of 5
Every thing was fantastic
Mr Kimber
Crowne Plaza
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5 out of 5
The Crowne Plaza Hotel staff were superb and food and room very tidy. We were able to park car 20 yards from foyer entrance, but all parking was within yards. Taxi service and buses were very good and ontime. We would certainly go there again.
Herr Gossen
Crowne Plaza
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5 out of 5
Everything as booked and planned. Easy to park, hotel very helpful and gave us a better room than we expected.
Mr Hopkins
Holiday Inn M4 J4
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5 out of 5
Very friendly staff, good food in the restaurant at a decent price. Transfer easy and bed was remarkably comfortable. No noise from aircraft in and out of Heathrow. Would definitely use again.
Mr Cundy
Holiday Inn M4 J4
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3 out of 5
Great hotel and location. Left something by accident in the room and upon email, the hotel put it aside for us to collect when we picked up our car. Staying there again in a few weeks they were that good
Mr Bull
Thistle T5
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5 out of 5
Hotel as described, easy check in
Mr Murphy
Thistle T5
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5 out of 5
Clean, comfortable stay, room was a good size overlooking pool, staff accommodating and food tasty
Mrs Saliba
Sheraton Heathrow Hotel
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5 out of 5
Excellent service from you guys as our flights were changed and we had to change airports from Gatwick to Heathrow and you allowed us to change hotel & parking easily on the dashboard - it saved our holiday thank you
Mrs Green
Sheraton Heathrow Hotel
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5 out of 5
Support has been excellent, cannot wait to be using you agai
Mr Richards
Novotel Heathrow T2 & T3
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5 out of 5
Easy to find, check in and car parking
Mr Casson
Novotel Heathrow T2 & T3
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5 out of 5
When we arrived at the hotel there was no reservation. This took 40 minutes to sort and then a further hour to get the children's beds made up. Blue circle on arrival back in the UK were shocking. Waited over 1 hour for the car to be brought back to the short stay car park.
Mr Russell
Doubletree by Hilton
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3 out of 5
When we arrived at the hotel there was no reservation. This took 40 minutes to sort and then a further hour to get the children's beds made up. Blue circle on arrival back in the UK were shocking. Waited over 1 hour for the car to be brought back to the short stay car park.
Mr Russell
Doubletree by Hilton
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3 out of 5
Everything was brilliant. First time I had used Holiday Extras and would definitely recommend them. Very helpful member of staff completed my booking on the phone and everything was exactly as he described.
Ms Schmidt
Holiday Inn T5
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5 out of 5
A little tricky to find the short stay carpark as required, but the hotel was fine. Comfortable, amazingly quiet, nice bed, clean. The staff were very helpful and friendly. The Meet and Greet was excellent. Would definitely use again.
Mrs Rawson
Holiday Inn T5
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5 out of 5
We stayed one night with two weeks parking. Everything went really smoothly, staff were very helpful and friendly. The virtual host Edward works really well. The hotel itself is very nice very impressive foyer and comfortable bedrooms with a nice bathroom. I would definitely stay again.
Mrs Bailey
Radisson Blu
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5 out of 5
All excellent service..
Mr Walia
Radisson Blu
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5 out of 5
Everything went smoothly, facilities were great and exactly as described, in fact better than I expected. Every single member of staff, even those I passed in the corridor smiled and said good morning or afternoon, excellent service.
Miss Randall
Holiday Inn Express T4
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5 out of 5
Everything went smoothly, facilities were great and exactly as described, in fact better than I expected. Every single member of staff, even those I passed in the corridor smiled and said good morning or afternoon, excellent service.
Miss Randall
Holiday Inn Express T4
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5 out of 5
Excellent value. Easy access and problem free pick up! Good room. Thank you
Mr Hutchins
Hilton T5
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5 out of 5
Excellent value. Easy access and problem free pick up! Good room. Thank you
Mr Hutchins
Hilton T5
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5 out of 5
Everything went well, easy parking, fast check in and comfortable room.
Mr Anderson
Leonardo
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5 out of 5
Very nice stay again every thing very smooth . Only criticism is the prices seem to creep up every year apart from that very satisfied
Ms Fiedler
Leonardo
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5 out of 5
All went perfectly well
Mr Linton
Sheraton Skyline
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5 out of 5
The parking company had decided to stop all buses so you had to ring a number for a taxi pick up on arriving to the car park and arriving back into the country to get back to the car park. That in itself is not the problem. On arriving back into the country the sign at the car park states to wait at wh Smith and phone the number provided where a driver will meet you. We did exactly that to be told that not only was the driver at the wrong terminal but we had to meet him outside where we couldn't find him. this meant walking around outside when I'm unable to walk long distances. The driver also shouted at my partner. Complete shambles
Miss Mincher
Sheraton Skyline
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1 out of 5
Hotel was easy to find, walking distance from the terminal. The food and drinks were fine, not too expensive. The room was what was needed and gave us a good night's sleep before a very long flight to the Far East the next day.
Mr Williams
Hilton T4
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5 out of 5
Very good hotel stay and able to park car for 14 days
Mr Thorne
Hilton T4
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5 out of 5
We stayed one night with two weeks parking. Everything went really smoothly, staff were very helpful and friendly. The virtual host Edward works really well. The hotel itself is very nice very impressive foyer and comfortable bedrooms with a nice bathroom. I would definitely stay again.
Mrs Bailey
Radisson Blu
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5 out of 5
All excellent service..
Mr Walia
Radisson Blu
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5 out of 5
All excellent . Staff were excellent very helpful .0ur only negative was the breakfast was quite cold.
Mr Farmer
Holiday Inn Slough Windsor
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5 out of 5
Everything was great no problem
Mr Hedges
Holiday Inn Slough Windsor
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5 out of 5
Very disappointing. We have been waiting 15 minutes in the freezing cold for our car and it's still not here . That's not meet and greet it would have been quicker to go and get our own car .
Miss Mason
Premier Inn
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2 out of 5
Very disappointing. We have been waiting 15 minutes in the freezing cold for our car and it's still not here . That's not meet and greet it would have been quicker to go and get our own car .
Miss Mason
Premier Inn
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2 out of 5
Worst possible start to our holiday. The hotel we had booked with parking was closed. Now a quarantine hotel. No warning from Holiday Extras and no way to contact them.
Mrs Scott
Sofitel
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1 out of 5
Great stay at the Sofitel. Really helpful, polite and friendly staff, a comfortable, clean room and hotel environment and good parking. The additional onsite option for a PCR test is a useful option in these times too.
Miss Southern
Sofitel
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5 out of 5
A very comfortable stay close to Heathrow Airport. Rooms were quiet and comfortable. Parking on site was a bonus as you take your keys with you. Will stay there again.
Mr Pitts
London Heathrow Marriott Hotel
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5 out of 5
1st class service thanks Holiday Extras
Mr Knowles
London Heathrow Marriott Hotel
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5 out of 5
Staff were helpful and friendly and room was very good (had an upgrade in arrival) but avoid the buffet option in the restaurant as it very limited and not worth the money
Mr Tongue
Heston Hyde
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4 out of 5
Staff extremely helpful and polite. Service and food was very good
Mrs Rudge
Heston Hyde
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5 out of 5
Great hotel and parking as smooth and efficient as ever. Highly rated
Mr Thomas
Moxy
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5 out of 5
Over night parking was included, but car park tried to rip me off and pay again, saying parking was nothing to do with hotel, I surspect hotel knowns this as well
Mr Sellex
Moxy
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1 out of 5
The hotel was perfect and the parking was great, I will definitely use this hotel again. We did have a problem at check in as our reservation had not been confirmed with the hotel but luckily they did have spare rooms so it was not a problem in the end. I think this might have been because it was Christmas and the reservation centre at the hotel might have been closed by the time we made the booking but I would still double check with the hotel next time as it did add pressure to the check in at 10'o clock at night.
Mrs Pickavant
Holiday Inn Shepperton
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5 out of 5
The hotel was fine but driving to the airport took me longer than I anticipated because of the volume of traffic in the morning. I appreciated the Meet and greet facility at the airport on my return journey. Next time I would pick a hotel that was closer to Heathrow.
Mrs Baldwin
Holiday Inn Shepperton
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3 out of 5
Slight difficulty finding the representative in the lift lobby ( he looked at us as though we were aliens from Mars!), had to ask for directions to Premier Inn as not apparent, but after that everything went smoothly
Mrs Hill
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5 out of 5
The hotel was great with lovely staff, and a comfortable room.
Mrs Warne
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5 out of 5
Hotel and food good but been sent a bill for parking pounds from parking eye after having parking included in price at Novotel heathrow
Mr Taylor
Novotel Heathrow T2 & T3
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4 out of 5