Read what our customers had to say about our Heathrow airport hotels at terminal 5 below, and find the right one for you.
8135 Heathrow Airport Hotels Terminal 5 customers have given an average rating of
Rooms were appalling, damp bed sheets, unclean bathroom, draughty windows. No tea and coffee facilities. The only bonus was the parking.
Mrs Raghuram
easyHotel
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1 out of 5
Didn’t realise the hearing meant a little electric heater. But it did the job. Also the bathroom was soooo small. Couldn’t move in shower without shower curtain sticking to you. Least it had a kettle and microwave downstairs to use. For the price we paid with parking, you get what you paid for, the car was safe so that’s the main thing
Herr Muench
easyHotel
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4 out of 5
Perfect... car waiting when I arrived back ... very happy
Mrs Holland
Holiday Inn Express T5 with breakfast
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5 out of 5
Holiday Inn Express was a very bad experience and nothing like our previous stays in other airport hotels. We had no hot water and the answer to our complaint from reception was ‘ have you turned the hot tap on ‘. which added insult to injury- now they think their guests cannot use a basin or shower tap !!! What sort of travellers hotel cannot provide hot water for a wash or shower. If your bags are heavy the ground floor rooms are also a bad choice with no ramps but many stairs as it is on varied levels ... All in all never again and a waste of our money
Mr Sabell
Holiday Inn Express T5 with breakfast
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1 out of 5
Transfers to airport not available, caused stress and additional cost which could have been avoided if you’d informed us beforehand
Mr Clarke
Mercure London Heathrow
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2 out of 5
We were advised to book this hotel after our first hotel cancelled. There was no transport to the terminal as required, had to book a expensive taxi, the room was very hot with a smelly aircon trying to cool it, the restaurant menu was reduced to minimal expensive food, the bar was literally covered in tin foil, serving no drinks other than bottled, and staff couldn't be bothered. Covid is not an excuse for poor service and reduced service. Other places, (pub down the road) were great
Mrs Lukyanova
Mercure London Heathrow
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1 out of 5
Staff very helpful. Hotel a little Tired. Good evening meal in restaurant
Ms Jung
Best Western Ariel
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5 out of 5
Yes, parking wasn't what I'd call secure , just CCTV, no gates but was fine..
Herr Steinberg
Best Western Ariel
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4 out of 5
The hotel facilities were as described, it was very good value for money. Close to the airport parking. Restaurant food was good, had a slight issue with the service (order was not put through system so had a long wait). However we were compensated with free drinks.
Mr Stutter
Ibis
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4 out of 5
The hotel facilities were as described, it was very good value for money. Close to the airport parking. Restaurant food was good, had a slight issue with the service (order was not put through system so had a long wait). However we were compensated with free drinks.
Mr Stutter
Ibis
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4 out of 5
Every thing was fantastic
Mr Kimber
Crowne Plaza
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5 out of 5
room and food was lovely taxi time was written down wrong and after waiting a while we went to reception who then had to make some phone calls and then we had to wait another 10 mins not a good start to our holiday
Mrs Jeston
Crowne Plaza
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5 out of 5
We booked an overnight stay at the Sheraton Heathrow in Harmondsworth with 14 days extra parking at the hotel for our holiday to Corfu. We've used Holiday Extras several times before and never had a problem and this hotel was a replacement for our original choice - the Hilton at T5 [as that was still closed for Covid !] What a result ! Great hotel in a great location. Very clean, comfortable and quiet - thanks to Covid ! - but we would definitely stay there again
Mr Beilby
Sheraton Heathrow Hotel
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5 out of 5
The Sheraton Heathrow was a lovely hotel to stay at prior to our flight to Dubai. Close to Terminal 2 and an excellent taxi service tied to the Sheraton. COVID precautions were excellent, room very clean and the food available was very good.
Mr Nicholls
Sheraton Heathrow Hotel
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5 out of 5
Sadly due to COVID-19 and restrictions on entry to USA trip did not take place and could not cancel Holiday Extreas????
Mrs Simmonds
Thistle T5
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1 out of 5
Working within COVID rules. They were serving meals from a limited menu in the bar, did very well considering how few residents yet still able to offer choices. The pod to T5 wasn’t working, again due to reduction in numbers travelling (not owned by the thistle) but staff were able to book us a taxi to take us to the terminal.
Mrs Evans
Thistle T5
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4 out of 5
We never went on holiday as covid made us stay home for the 4th time in just over a year! I will say tho that all the moves and mucking around we have had to do that all your staff have been very professional and helpful throughout, we will always use your company for our needs.
Mr Amner
Novotel Heathrow T2 & T3
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5 out of 5
Support has been excellent, cannot wait to be using you agai
Mr Richards
Novotel Heathrow T2 & T3
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5 out of 5
Dirty carpet & stains on the ceiling. Not enough towels. Breakfast was disgusting and cold. Rude bar staff
Mr Evans
Holiday Inn M4 J4
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1 out of 5
Everything as booked and planned. Easy to park, hotel very helpful and gave us a better room than we expected.
Mr Hopkins
Holiday Inn M4 J4
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5 out of 5
When we arrived at the hotel there was no reservation. This took 40 minutes to sort and then a further hour to get the children's beds made up. Blue circle on arrival back in the UK were shocking. Waited over 1 hour for the car to be brought back to the short stay car park.
Mr Russell
Doubletree by Hilton
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3 out of 5
When we arrived at the hotel there was no reservation. This took 40 minutes to sort and then a further hour to get the children's beds made up. Blue circle on arrival back in the UK were shocking. Waited over 1 hour for the car to be brought back to the short stay car park.
Mr Russell
Doubletree by Hilton
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3 out of 5
Everything went well, easy parking, fast check in and comfortable room.
Mr Anderson
Leonardo
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5 out of 5
Very nice stay again every thing very smooth . Only criticism is the prices seem to creep up every year apart from that very satisfied
Ms Fiedler
Leonardo
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5 out of 5
Everything was brilliant. First time I had used Holiday Extras and would definitely recommend them. Very helpful member of staff completed my booking on the phone and everything was exactly as he described.
Ms Schmidt
Holiday Inn T5
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5 out of 5
A little tricky to find the short stay carpark as required, but the hotel was fine. Comfortable, amazingly quiet, nice bed, clean. The staff were very helpful and friendly. The Meet and Greet was excellent. Would definitely use again.
Mrs Rawson
Holiday Inn T5
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5 out of 5
We stayed one night with two weeks parking. Everything went really smoothly, staff were very helpful and friendly. The virtual host Edward works really well. The hotel itself is very nice very impressive foyer and comfortable bedrooms with a nice bathroom. I would definitely stay again.
Mrs Bailey
Radisson Blu
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5 out of 5
All excellent service..
Mr Walia
Radisson Blu
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5 out of 5
Everything went smoothly, facilities were great and exactly as described, in fact better than I expected. Every single member of staff, even those I passed in the corridor smiled and said good morning or afternoon, excellent service.
Miss Randall
Holiday Inn Express T4
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5 out of 5
Everything went smoothly, facilities were great and exactly as described, in fact better than I expected. Every single member of staff, even those I passed in the corridor smiled and said good morning or afternoon, excellent service.
Miss Randall
Holiday Inn Express T4
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5 out of 5
Hotel at Heathrow, Hilton at T5 was good and parking very convenient. One bad comment to make. The hopper bus didn't turn up at the time we wanted to leave the hotel to go to T4. The next bus did arrive but 10 mins behind schedule. The driver told us that the earlier driver often missed out hotels on his run and that despite numerous complaints the management don't take any action. We were 40 mins late checking in as a result, which is stupid because the whole point of staying at the hotel was to 'guarantee' being on time.
Mr O%27brien
Hilton T5
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5 out of 5
Excellent value. Easy access and problem free pick up! Good room. Thank you
Mr Hutchins
Hilton T5
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5 out of 5
Got an upgraded room but most of the hotel facilities were closed due to the restrictions. However we were disappointed not to be allowed access to the club room despite the hotel having barely any guests. However the staff were friendly and the room was nice.
Mrs Redgrave
Sheraton Skyline
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4 out of 5
Everything went so smoothly, especially under the current circumstances during this pandemic. Had to make last minute changes and these were accommodated without an issue.
Mr Dixon
Sheraton Skyline
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5 out of 5
Your information was not upto date it said there was a walkway into terminal 4 and then a train the walk way was closed I would not have booked this hotel if i had known that. Fortunately the buses were running well. the hotel itself was ok and parking ok.
Miss Beckhurst
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3 out of 5
Hotel was easy to find, walking distance from the terminal. The food and drinks were fine, not too expensive. The room was what was needed and gave us a good night's sleep before a very long flight to the Far East the next day.
Mr Williams
Hilton T4
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5 out of 5
We stayed one night with two weeks parking. Everything went really smoothly, staff were very helpful and friendly. The virtual host Edward works really well. The hotel itself is very nice very impressive foyer and comfortable bedrooms with a nice bathroom. I would definitely stay again.
Mrs Bailey
Radisson Blu
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5 out of 5
All excellent service..
Mr Walia
Radisson Blu
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5 out of 5
All excellent . Staff were excellent very helpful .0ur only negative was the breakfast was quite cold.
Mr Farmer
Holiday Inn Slough Windsor
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5 out of 5
Everything was great no problem
Mr Hedges
Holiday Inn Slough Windsor
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5 out of 5
Meet and greet with hotel stay was for terminal 4 as advertised on your website.However when I contacted Heathrow airport they advised me this terminal was closed and only terminals 2 and 5 were open.Telephoned meet and greet company who told me to park in hotel car park on night of stay before flight next morning and we wouldn’t be charged for hotel parking and was told our booking would be amended to arrival at meet and greet fro 4 am that morning.On the day we were travelling to hotel had a phone call from meet and greet people because we had not arrived by 2.30 pm as on original booking.That person said he would amend booking fro new arrival time.I was told there is only 1 car park at terminal 5 so easy to find however there are 2car parks short stay and long stay which caused us anxiety at 4am in the morning to establish correct car park.When we arrived at the hotel we were told we would have to pay for parking overnight at hotel contrary to previous advice.When we finally arrived at meet and greet there was no paperwork at the desk of our booking!!!! This resulted in further delay whilst the person completed the necessary paperwork manually.When we returned to Heathrow the following week and our car was brought to us the radio on our car had at least 1radio station to our list of stations and the volume excessive,the air conditioning had been altered to a very high temperature.In no circumstances should our car have been altered In such a wayThe whole experience was one of a completely unsatisfactory nature and we were totally disappointed with this shabby service.We will be writing separately to express our concerns and request for compensation as the product advertised on your website was far from our experience..and all this for a “loyal customer “ as described in various emails I have received from Holidays extra.com
Mr Fortune
Premier Inn
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1 out of 5
The Premier Inn was faultless (as always). The parking felt a little disorganised. We followed the instructions to call as recommended but each time were asked to call back at a different time. This meant a wait to collect our car upon arrival which wasn’t too lengthy but had they followed their own instructions would have been avoided. Not impressed with the parking but the hotel was excellent.
Mr Pitts
Premier Inn
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4 out of 5
Weeks ago I tried to contact someone to cancel because of Covid. The only response was automated and was a blank cannot cancel. There was no way of talking to anyone. Under the circumstances a little leeway would have been in order which the others involved in my holiday gave me. Totally disappointed with you all.
Mr Mcdonald
Sofitel
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1 out of 5
Yes they were
Mr Smith
Sofitel
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5 out of 5
A very comfortable stay close to Heathrow Airport. Rooms were quiet and comfortable. Parking on site was a bonus as you take your keys with you. Will stay there again.
Mr Pitts
London Heathrow Marriott Hotel
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5 out of 5
1st class service thanks Holiday Extras
Mr Knowles
London Heathrow Marriott Hotel
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5 out of 5
Staff were helpful and friendly and room was very good (had an upgrade in arrival) but avoid the buffet option in the restaurant as it very limited and not worth the money
Mr Tongue
Heston Hyde
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4 out of 5
Staff extremely helpful and polite. Service and food was very good
Mrs Rudge
Heston Hyde
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5 out of 5
Slight difficulty finding the representative in the lift lobby ( he looked at us as though we were aliens from Mars!), had to ask for directions to Premier Inn as not apparent, but after that everything went smoothly
Mrs Hill
Premier Inn
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5 out of 5
The hotel was great with lovely staff, and a comfortable room.
Mrs Warne
Premier Inn
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5 out of 5
The hotel was perfect and the parking was great, I will definitely use this hotel again. We did have a problem at check in as our reservation had not been confirmed with the hotel but luckily they did have spare rooms so it was not a problem in the end. I think this might have been because it was Christmas and the reservation centre at the hotel might have been closed by the time we made the booking but I would still double check with the hotel next time as it did add pressure to the check in at 10'o clock at night.
Mrs Pickavant
Holiday Inn Shepperton
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5 out of 5
The hotel was fine but driving to the airport took me longer than I anticipated because of the volume of traffic in the morning. I appreciated the Meet and greet facility at the airport on my return journey. Next time I would pick a hotel that was closer to Heathrow.
Mrs Baldwin
Holiday Inn Shepperton
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3 out of 5
Great hotel and parking as smooth and efficient as ever. Highly rated
Mr Thomas
Moxy
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5 out of 5
Over night parking was included, but car park tried to rip me off and pay again, saying parking was nothing to do with hotel, I surspect hotel knowns this as well
Mr Sellex
Moxy
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1 out of 5
Hotel and food good but been sent a bill for parking pounds from parking eye after having parking included in price at Novotel heathrow
Mr Taylor
Novotel Heathrow T2 & T3
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4 out of 5