Read what our customers had to say about our Heathrow airport hotels at terminal 5 below, and find the right one for you.
8476 Heathrow Airport Hotels Terminal 5 customers have given an average rating of
Friendly welcome. Helpful staff. Small but adequate room with capsule bathroom. However, we had a ground floor room and were unwilling to open the bedroom window . The bed was right up under the window and without air-con the room was uncomfortably hot, so it was difficult to sleep. Very convenient for early check-in at T2.
Mrs Huckle
easyHotel
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3 out of 5
Rooms were appalling, damp bed sheets, unclean bathroom, draughty windows. No tea and coffee facilities. The only bonus was the parking.
Mrs Raghuram
easyHotel
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1 out of 5
Really easy instructions, all went smoothly
Mrs North
Holiday Inn Express T5 with breakfast
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5 out of 5
Everything ran like clockwork as ususl
Miss Griffiths
Holiday Inn Express T5 with breakfast
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5 out of 5
The Hotel food & staff can not be faulted. However, although situated opposite the airport the hotel has no viewing area to watch the planes, although you can see them landing from the front of the hotel which is located on a very busy road. There is no barrier security at the hotel. When we arrived the car park was full to over flowing, we were told its was because people had not returned to collect their cars. Someone from the hotel came out to find us a space & 'stood guard' of it whilst we retrieved our car, we weren't the only ones to have a parking issue. The hotel was very noisy, the pre-booked hoppa which runs every 30 mins did not turn up in the morning, apparently it had broken down. The hotel kindly booked us a taxi which we would have had to pay again for. The next hoppa (30 mins later) arrived before the taxi so we boarded only to find our hotel was the first pick-up.. it took a further 50 mins to get to the airport terminal, a journey which should've started 30 mins earlier & only meant to rake 15 mins! The driver was also unaware that the previous hoppa had broken down! The return hoppa service was just as bad, waiting nearly an hour for it to arrive. The worst park and stay experience we have ever had.
Mr Kelly
Best Western Ariel
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4 out of 5
1. Airel Hotel accommodation good 2. Airel hotel reception long quese 3. No parking available on arrival- reception had to open a previously barriered off section. 4. We arrived home at T5 at approx. 4pm and had to wait an hour to get Hoppa bus. Used taxi at £20 with no recovery for Hoppa bus
Mr Simons
Best Western Ariel
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3 out of 5
Car was returned covered in aviation fuel or similar in spite of being driven a total of six miles. Hotel was as expected Lounge facilities were less than basic and, therefore, exceedingly over priced.
Mr Taverner
Ibis
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4 out of 5
Hoppa Bus to Terminal 5 only one per hour. Mine didn’t turn up so has to get a £25 taxi!
Mr Jones
Ibis
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4 out of 5
We have been customers of yours for many years and I have always championed and recommended you to friends and family. I have also placed on social media my praise for how you have treated us in the past. However this last experience has not been good at all. We originally had a booking that we paid over £230 for a triple room hotel stay and parking. The hotel was then changed due to Crowne Plaza continuing with a government scheme. Thais was not your fault of course but you moved us to Renaissance. Despite numerous requests our booking was never updated to reflect this change and we were advised that the email you sent us would be sufficient. Even the day before travel we requested this to be updated as we did not want to arrive after a 3 hour drive to be told that there was no booking for us. The lady we spoke to on the chat function was very unsympathetic to our request. We arrived at Renaissance and there was no problem checking in but the third bed was a Childs bed and my 20 year old daughters feet were hanging off the bottom. By all accounts there were no other rooms available and so needless to say my daughter had a terrible nights sleep before then having a long flight the next day - not what we expect for £230!! Due to this and the customer service beforehand as made us consider options before booking with you again. Something we have not done for may years. When we needed to book airport hotels we did not consider anyone else
Mr Oliver
Crowne Plaza
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1 out of 5
We booked the meet and greet, the car was picked up from the Crowne Plaza Heathrow Terminal 4 successfully. At the reception desk our booking couldn’t be found even when we showed the confirmation on our telephone we were not reassured that our booking would be accepted. The Customer Service from the hotel reception staff was appalling with no feedback to ourselves what so ever. We were left waiting for 45 minutes to then be told that they had booked us in. In morning at 5:00am a taxi was waiting and on checking out we were asked to pay the full cost of the room. We had to go through the whole scenario again with a new member of staff until it was resolved for the 2nd time. We would never book that hotel again.
Mr Luckett
Crowne Plaza T4 with Blue Circle Meet & Greet
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1 out of 5
Everything was perfect Easy check in Lovely room and great meal on the evening at the Cast Iron grill
Mrs Harvey
Sheraton Heathrow Hotel
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5 out of 5
The room was lovely check in took ages not enough staff available food and drink every expensive
Mr Sanderson
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4 out of 5
The hotel was disgraceful, shabby fixture and fittings dirty crockery and staff who couldn’t have cared less when I complained to the waiter about dirty crockery he just smiled and shrugged his shoulders
Mrs Large
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1 out of 5
All good even though we got downgraded
Mr Barber
Holiday Inn M4 J4
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5 out of 5
Very pleased with the hotel and parking option. Had an early morning flight at T5 Heathrow and didn't want to leave my car too far from the airport. The hoppa bus or Pod serves the Thistle hotel and would definitely recommend.
Miss Cemal
Thistle T5
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5 out of 5
Dated but clean hotel. Pods to T5 are super. Plane spotters dream hotel.
Mrs Waplington
Thistle T5
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5 out of 5
Very unhappy with the service we received, or more like lack of service! We booked a hotel with parking near T3 at Heathrow. After a long day at work and then a 2 and a half hour drive to Heathrow we arrived at the Novotel to find it full of immigrants! No one had informed us that this was the case and we had been moved to another hotel. When we arrived at the next hotel (Marriot Courtyard) I checked we had a booking for the parking as they didn't appear to have many parking spaces. The answer was no, I had to take my car back to the Novotel to park it while we were away! If you had contacted me to re-arrange the hotel I would have been quite happy but you made absolutely no attempt to let me know of the changes. Unlikely to use holiday Extras again.
Ms Appleby
Novotel Heathrow T2 & T3
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1 out of 5
Had to have hotel changed at last minute which was an inconvenience but ok. Car parking remained as before which wasn’t initially clear. Sent to a Marriott which was very good. Ok dropping off car but a 20” wait for return of vehicle.
Mr Gillies
Novotel Heathrow T2 & T3
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4 out of 5
When we arrived at the hotel there was no reservation. This took 40 minutes to sort and then a further hour to get the children's beds made up. Blue circle on arrival back in the UK were shocking. Waited over 1 hour for the car to be brought back to the short stay car park.
Mr Russell
Doubletree by Hilton
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3 out of 5
When we arrived at the hotel there was no reservation. This took 40 minutes to sort and then a further hour to get the children's beds made up. Blue circle on arrival back in the UK were shocking. Waited over 1 hour for the car to be brought back to the short stay car park.
Mr Russell
Doubletree by Hilton
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3 out of 5
Everything went well, easy parking, fast check in and comfortable room.
Mr Anderson
Leonardo
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5 out of 5
Very nice stay again every thing very smooth . Only criticism is the prices seem to creep up every year apart from that very satisfied
Ms Fiedler
Leonardo
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5 out of 5
Everything was brilliant. First time I had used Holiday Extras and would definitely recommend them. Very helpful member of staff completed my booking on the phone and everything was exactly as he described.
Ms Schmidt
Holiday Inn T5
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5 out of 5
A little tricky to find the short stay carpark as required, but the hotel was fine. Comfortable, amazingly quiet, nice bed, clean. The staff were very helpful and friendly. The Meet and Greet was excellent. Would definitely use again.
Mrs Rawson
Holiday Inn T5
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5 out of 5
Very good range of hotels near Heathrow from which to chose. Hotel with term parking an excellent service.
Mr Beddington
Radisson Blu
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5 out of 5
Lovely hotel and great service with huge car park at the rear, with the added advantage your car stays where you park it. Small expensive food menu in the bar, but McDonald’s just outside if you only want a quick bite to eat. Definitely book here when if we fly from Heathrow again
Mr Miller
Radisson Blu
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5 out of 5
Yes best hotel for 1 night stay we have had.
Mr Bryant
Staybridge Suites
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5 out of 5
Very helpful and polite will definitely use again, room good size and clean.
Mr Wainman
Staybridge Suites
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5 out of 5
The hotel initially charged us for parking but then refunded it when shown the booking. When we got home, we've been sent a parking charge notice.
Mr Williams
Mercure London Heathrow
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3 out of 5
Very easy and seamless, I would recommend you to anyone.
Mr Bodenham
Mercure London Heathrow
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5 out of 5
Excellent price, cheapest I'd found. Hotel and location were fantastic. I am a returning customer to you and will always use you.
Mrs Steele
Hilton T5
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5 out of 5
Simple booking process with simple follow-on instructions. Hotel in great location with a 10minute direct coach transfer to Heathrow T5. I couldn't fault any part of the process from departure, to return, for car collection.
Mr Ferrie
Hilton T5
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4 out of 5
Our stay at the airport Hotel went smoothly, the booking process was easy and an absolute bargain because we booked early in advance. The facilities were as described although the building is shared with a separate hotel. The staff were helpful and the room was comfortable, clean and modern
Mr Shore
Holiday Inn Express T4
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4 out of 5
We had an issue because our plane arrived late at night and all the trains were not working at that time so we had to take a taxi to the hotel. Otherwise the hotel was great, big room big bathroom super clean. The next morning it was very easy to get back to the airport. Definitely will recommend it.
Mr/S Ruizdegamboa
Holiday Inn Express T4
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5 out of 5
The taxi that took us to the airport looked like a private car and for some reason we had to arrive at Heathrow about an hour before our flight check in desk opened
Mr Booth
Delta Hotels by Marriott Heathrow Windsor
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3 out of 5
It’s a very easy booking process and everything went well throughout
Mrs Bagshaw
Delta Hotels by Marriott Heathrow Windsor
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5 out of 5
Holiday Extras service excellent. Skyline Hotel with parking very good - however Hoppa Bus service to and from Hotel not reliable - would recommend Taxi for slight extra cost and peace of mind !
Mr Bolton
Sheraton Skyline
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5 out of 5
Overall, a very positive experience, the hotel was comfortable and it was fairly easy to get to the airport parking. On return, it is important to give enough time for Blue Circle to retrieve the car
Mr Wells
Sheraton Skyline
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5 out of 5
It all went really well. We never arrived until late, but there was no problem with that. We was booked in by a good helpful team. The only little thing was there was no parking spaces left, so we had to park in the staff car park which caused a little bit of worry!! The return was all good as well. So thank you, and we will use you again. Phil Evans
Mr Evans
Hilton T4
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5 out of 5
Lovely hotel that provided everything we needed for our trip. Hassle free and great location.
Mr Bynon
Hilton T4
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5 out of 5
It was very convenient and perfect for our needs to rest and relax before our long haul flight…
Mr Guye
Holiday Inn Slough Windsor
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5 out of 5
The hotel check in was good the pick up to take to the airport was good, clean hotel very suitable for airport stop over
Mrs Lacorte
Holiday Inn Slough Windsor
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5 out of 5
This was as easy as it gets and overall great value. The only thing to add is that the car drop off (T3) is on the 4th floor of the short term car and the spiral access can become congested so give ample time.
Mr Williams
Premier Inn Bath Road
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5 out of 5
Very easy to choose and booked the best option. Good value for money when considering the best , most convenient option. Not sure if it was made clear to print QR code for Hoppa Bus. Phone code accepted by one driver but queried by another
Mr Rossiter
Premier Inn Bath Road
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4 out of 5
Great hotel and location for Terminal Five , very helpful and polite staff . Would definitely stay again if flying from T5 .
Mr Keen
Sofitel
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5 out of 5
Excellent hotel. Lovely efficient welcome from staff. Very comfortable bed/room. Restaurant with varied menu and delicious food all served in a charming manner
Mrs Davidson
Sofitel
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5 out of 5
Very good range of hotels near Heathrow from which to chose. Hotel with term parking an excellent service.
Mr Beddington
Radisson Blu
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5 out of 5
Lovely hotel and great service with huge car park at the rear, with the added advantage your car stays where you park it. Small expensive food menu in the bar, but McDonald’s just outside if you only want a quick bite to eat. Definitely book here when if we fly from Heathrow again
Mr Miller
Radisson Blu
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5 out of 5
Staff were helpful and friendly and room was very good (had an upgrade in arrival) but avoid the buffet option in the restaurant as it very limited and not worth the money
Mr Tongue
Heston Hyde
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4 out of 5
Staff extremely helpful and polite. Service and food was very good
Mrs Rudge
Heston Hyde
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5 out of 5
Had to have hotel changed at last minute which was an inconvenience but ok. Car parking remained as before which wasn’t initially clear. Sent to a Marriott which was very good. Ok dropping off car but a 20” wait for return of vehicle.
Mr Gillies
Novotel Heathrow T2 & T3
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4 out of 5
Hotel and food good but been sent a bill for parking pounds from parking eye after having parking included in price at Novotel heathrow
Mr Taylor
Novotel Heathrow T2 & T3
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4 out of 5
Great hotel and parking as smooth and efficient as ever. Highly rated
Mr Thomas
Moxy
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5 out of 5
Over night parking was included, but car park tried to rip me off and pay again, saying parking was nothing to do with hotel, I surspect hotel knowns this as well
Mr Sellex
Moxy
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1 out of 5
Slight difficulty finding the representative in the lift lobby ( he looked at us as though we were aliens from Mars!), had to ask for directions to Premier Inn as not apparent, but after that everything went smoothly
Mrs Hill
Premier Inn T4
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5 out of 5
The hotel was great with lovely staff, and a comfortable room.
Mrs Warne
Premier Inn T4
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5 out of 5
The reception staff were very pleasant and helpful, accommodation and dinner very good. The car was still in good condition when we collected it after two weeks in the hotel car park. The only down downside was that the airport shuttle bus does not call there.
Mrs Grayson
London Heathrow Marriott Hotel
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5 out of 5
Facilities great, easy check in and no need to go to reception on return home
Mrs O'leary
London Heathrow Marriott Hotel
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5 out of 5
Great experience from receiving the confirmation to parking the car and collecting on return. Blue Circle staff were great and could not have been more helpful - will definitely use again
Mrs Millward
Premier Inn M4 J4
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5 out of 5
Everything went very smoothly just very expensive
Mr Chapman
Premier Inn M4 J4
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4 out of 5
Yes all went well
Mr Amaira
Premier Inn Hayes (Hyde Park)
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5 out of 5
It's a premier in which I don't think needs much more explanation; it was clean the restaurant close by was okay but the problem was the car park. It does not have sufficient enough spaces to accommodate all guests and therefore is on a first come first serve basis which means that if the car park is full other guests were complaining that they were having to park on double yellow lines or some way away. However when I stayed, the car park was not policed their being no barrier reception telling me because it's a bank holiday weekend the operators were not working which when someone blocked a number of cars in and could not be traced led to a delay in getting to the airport which was not conducive to a good start to a holiday. On this alone I would not book this hotel again the risk of being blocked in and also not finding a car parking space is too high.
Mr Tempbooking
Premier Inn Hayes (Hyde Park)
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2 out of 5
Everything went smoothly with the service and everyone was very polite. Premier Inn room was very comfortable. We did have a small issue as we were delayed a day for our return due to hurricane Fiona. We used a few numbers before we were able to inform them about the delay and was told not to worry they would sort it and we would be charged an extra day’s parking (£15) which I thought was very reasonable. However I did get a phone call on the original day we were supposed to land asking us where we were as our car was ready for collection. I explained I had called to inform them of the situation and they said the information hadn’t been passed on. They said they were sorry and not to worry they would sort it. On the day we went to collect the car everything went smoothly, we only had to wait a short while for the car to be delivered to us, so we were very happy
Mrs Upton
Premier Inn T5
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5 out of 5
Everything went exactly as booked. The hotel and parking were excellent and great value for money. I would definitely recommend
Mr Rutter
Premier Inn T5
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5 out of 5
The directions to the hotel the night before were not clear/correct. It eventually took 45 minutes from the M25 and had to switch on mobile date on the phone and use google maps. The drive to the Airport , which was not on the booking form took approx 15mins and used a different M25 exit.
Mr Cholerton
Holiday Inn Shepperton
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4 out of 5
THE HOTEL WAS 15 MILES FROM THE AIRPORT. WAS A TERRIVBLE EXPERIENCE. NEARLY MISSED THE FLIGHT. DIDNT USE THE MEET AND GREET AT ALL
Mr Taylor
Holiday Inn Shepperton
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1 out of 5