Read what our customers had to say about our Heathrow airport hotels at terminal 5 below, and find the right one for you.
8405 Heathrow Airport Hotels Terminal 5 customers have given an average rating of
Friendly welcome. Helpful staff. Small but adequate room with capsule bathroom. However, we had a ground floor room and were unwilling to open the bedroom window . The bed was right up under the window and without air-con the room was uncomfortably hot, so it was difficult to sleep. Very convenient for early check-in at T2.
Mrs Huckle
easyHotel
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3 out of 5
Rooms were appalling, damp bed sheets, unclean bathroom, draughty windows. No tea and coffee facilities. The only bonus was the parking.
Mrs Raghuram
easyHotel
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1 out of 5
Yes very straight forward all happened as planned, easy to park. Good breakfast included
Mrs Schofield
Holiday Inn Express T5 with breakfast
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5 out of 5
Car park was called to amend the time - They confirmed 3am drop off - I called and called and finally at 4am they turned up and denied all knowledge of the change - they wouldn’t help and were rude and unsympathetic and not Interested at all in helping.
Miss Southon
Holiday Inn Express T5 with breakfast
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1 out of 5
Yes all very good and straightforward
Mr Gooch
Mercure London Heathrow
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5 out of 5
You were horrendously expensive, and messed up our booking so that it turned out even more expensive. We had to wait over 25 minutes for our car to be returned so “meet and greet” turned out to be “hang around and greet”. Disappointing!
Mr Walker
Mercure London Heathrow
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3 out of 5
Hotel was about what's expected for a one-night stay; clean, quiet.
Mr Phillipson
Best Western Ariel
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1 out of 5
No. Things did not go smoothly and the service was not as described. The Joppa buses do not run until 11:30. They run until such a time as the driver decides they don’t want to make any more trips. My parents were left at the airport and had to find and pay for their own taxi, even though they had already paid for their hoppa passes in advance. Customer service is also terrible. An automated email response stated that it would likely take 30 days for anyone to get back to me. Won’t be using again and will be advising others not to.
Miss Harle
Best Western Ariel
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2 out of 5
Car was returned covered in aviation fuel or similar in spite of being driven a total of six miles. Hotel was as expected Lounge facilities were less than basic and, therefore, exceedingly over priced.
Mr Taverner
Ibis
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4 out of 5
Hoppa Bus to Terminal 5 only one per hour. Mine didn’t turn up so has to get a £25 taxi!
Mr Jones
Ibis
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4 out of 5
We booked the meet and greet, the car was picked up from the Crowne Plaza Heathrow Terminal 4 successfully. At the reception desk our booking couldn’t be found even when we showed the confirmation on our telephone we were not reassured that our booking would be accepted. The Customer Service from the hotel reception staff was appalling with no feedback to ourselves what so ever. We were left waiting for 45 minutes to then be told that they had booked us in. In morning at 5:00am a taxi was waiting and on checking out we were asked to pay the full cost of the room. We had to go through the whole scenario again with a new member of staff until it was resolved for the 2nd time. We would never book that hotel again.
Mr Luckett
Crowne Plaza T4 with Blue Circle Meet & Greet
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1 out of 5
Hotel and staff were comfortable and friendly
Mr Parker
Crowne Plaza T4
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4 out of 5
Sheraton Heathrow with parking is a good option
Mr Winn
Sheraton Heathrow Hotel
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5 out of 5
all went very well. a little bit of a wait to check in at hotel reception, but nothing significant.
Mr Standen
Sheraton Heathrow Hotel
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5 out of 5
The hotel was disgraceful, shabby fixture and fittings dirty crockery and staff who couldn’t have cared less when I complained to the waiter about dirty crockery he just smiled and shrugged his shoulders
Mrs Large
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1 out of 5
All good even though we got downgraded
Mr Barber
Holiday Inn M4 J4
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5 out of 5
Very unhappy with the service we received, or more like lack of service! We booked a hotel with parking near T3 at Heathrow. After a long day at work and then a 2 and a half hour drive to Heathrow we arrived at the Novotel to find it full of immigrants! No one had informed us that this was the case and we had been moved to another hotel. When we arrived at the next hotel (Marriot Courtyard) I checked we had a booking for the parking as they didn't appear to have many parking spaces. The answer was no, I had to take my car back to the Novotel to park it while we were away! If you had contacted me to re-arrange the hotel I would have been quite happy but you made absolutely no attempt to let me know of the changes. Unlikely to use holiday Extras again.
Ms Appleby
Novotel Heathrow T2 & T3
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1 out of 5
Had to have hotel changed at last minute which was an inconvenience but ok. Car parking remained as before which wasn’t initially clear. Sent to a Marriott which was very good. Ok dropping off car but a 20” wait for return of vehicle.
Mr Gillies
Novotel Heathrow T2 & T3
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4 out of 5
When we arrived at the hotel there was no reservation. This took 40 minutes to sort and then a further hour to get the children's beds made up. Blue circle on arrival back in the UK were shocking. Waited over 1 hour for the car to be brought back to the short stay car park.
Mr Russell
Doubletree by Hilton
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3 out of 5
When we arrived at the hotel there was no reservation. This took 40 minutes to sort and then a further hour to get the children's beds made up. Blue circle on arrival back in the UK were shocking. Waited over 1 hour for the car to be brought back to the short stay car park.
Mr Russell
Doubletree by Hilton
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3 out of 5
Everything went well, easy parking, fast check in and comfortable room.
Mr Anderson
Leonardo
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5 out of 5
Very nice stay again every thing very smooth . Only criticism is the prices seem to creep up every year apart from that very satisfied
Ms Fiedler
Leonardo
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5 out of 5
Everything was brilliant. First time I had used Holiday Extras and would definitely recommend them. Very helpful member of staff completed my booking on the phone and everything was exactly as he described.
Ms Schmidt
Holiday Inn T5
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5 out of 5
A little tricky to find the short stay carpark as required, but the hotel was fine. Comfortable, amazingly quiet, nice bed, clean. The staff were very helpful and friendly. The Meet and Greet was excellent. Would definitely use again.
Mrs Rawson
Holiday Inn T5
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5 out of 5
Only one restaurant in hotel, which was fully booked. Poor sound insulation in rooms led to very poor nights sleep. Given incorrect information by hotel regarding shuttle bus to the terminal, which nearly resulted in missing out flight.
Mr Hesketh
Radisson Blu
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2 out of 5
Easy and quick, everything we needed in one place
Mr Wainwright
Radisson
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5 out of 5
It was just smooth and worked perfectly
Mr Murtagh
Thistle T5
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5 out of 5
Hotel was excellent and perfect for Terminal 5 (although BA changed us to terminal 3 without notice!) Meal in the restaurant was lovely. Staff very friendly and helpful
Mrs Toon
Thistle T5
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5 out of 5
Seamless Hotel reservation and parking at the Hilton T5
Mr Boyle
Hilton T5
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5 out of 5
Great price, I booked hotel and parking on site at hotel, Heathrow T5…% no issues. Used Holiday Extras before and will use again. Brilliant communication and details
Mr Sykes
Hilton T5
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5 out of 5
Our stay at the airport Hotel went smoothly, the booking process was easy and an absolute bargain because we booked early in advance. The facilities were as described although the building is shared with a separate hotel. The staff were helpful and the room was comfortable, clean and modern
Mr Shore
Holiday Inn Express T4
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4 out of 5
We had an issue because our plane arrived late at night and all the trains were not working at that time so we had to take a taxi to the hotel. Otherwise the hotel was great, big room big bathroom super clean. The next morning it was very easy to get back to the airport. Definitely will recommend it.
Mr/S Ruizdegamboa
Holiday Inn Express T4
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5 out of 5
All went smoothly. Staff helpful etc etc. My only comment would be that the Sheraton room we stayed in was very old fashioned with the electric plug sockets being positively from the Ark.
Mrs Matthews
Sheraton Skyline
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5 out of 5
The hotel was amazing. Everything was perfect, the staff was very helpful and friendly.
Mr Audreyawhyte
Sheraton Skyline
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5 out of 5
Excellent Hilton T4 hotel, have stayed twice now. We like that you can park in their car park and keep your keys. Staff at the hotel were more than helpful, helping us with luggage & finding a good parking spot. We had a meal in the evening and this was very tasty & good value for an airport hotel in our opinion.
Mrs Whatling
Hilton T4
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5 out of 5
No problems at all. Safe parking.
Mr Fraser
Hilton T4
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5 out of 5
Only one restaurant in hotel, which was fully booked. Poor sound insulation in rooms led to very poor nights sleep. Given incorrect information by hotel regarding shuttle bus to the terminal, which nearly resulted in missing out flight.
Mr Hesketh
Radisson Blu
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2 out of 5
Completed booking with correct dates. Only for booking confirmation to have wrong dates. Didn’t notice this until closer to my travel date. Got in touch and told I couldn’t transfer existing booking to new dates due to availability. So cancelled/refunded. To then be given the option to book the exact same booking to new dates. Only for confirmation to be wrong dates again. System doesn’t work and rip customers off. Won’t use again
Mr Newton
Radisson Blu
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2 out of 5
Everything went very smoothly, staff very helpful, taxi service excellent. A hassle free way of catching an early flight from Heathrow.
Mrs Coates
Holiday Inn Slough Windsor
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5 out of 5
Was very pleased with the hotel and fly near Heathrow - better than expected - also so much easier to get home as was in Slough - going to Dorset so avoiding the M25 felt a very safe place to leave the car
Mr Gibson
Holiday Inn Slough Windsor
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5 out of 5
Yes all went well
Mr Amaira
Premier Inn Hayes (Hyde Park)
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5 out of 5
Efficient service. Very convenient for Heathrow T5 and then the M25.
Mr Reeve
Premier Inn
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5 out of 5
I was told to park in a certain area and then a uniformed and badged person would approach me. No so. We waited and waited but no one in uniform at all. Lots of people in yellow vests but nothing to identify themselves. I finally went to kiosk area bear the lift and asked for help. A man with limited English language skills get shouting at me until we managed to work out he was asking for my name. I handed my keys over and he gave me a card with details for when I returned. Not at all as advertised when I booked. Hotel was overpriced and the added an 'optional' 12.5% tip without being given the option. Optional means you can choose. I certainly wouldn't have chosen if asked first. Rip off.
Mr Dwyer
Sofitel
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2 out of 5
The hotel was great, but the directions to the destination, were not clear. My husband followed the directions you sent, & a diversion sent us past the turn off for hotel parking & through to the airport drop off point, for which we've been charged £40.
Mrs Grice
Sofitel
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5 out of 5
Staff were helpful and friendly and room was very good (had an upgrade in arrival) but avoid the buffet option in the restaurant as it very limited and not worth the money
Mr Tongue
Heston Hyde
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4 out of 5
Staff extremely helpful and polite. Service and food was very good
Mrs Rudge
Heston Hyde
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5 out of 5
Had to have hotel changed at last minute which was an inconvenience but ok. Car parking remained as before which wasn’t initially clear. Sent to a Marriott which was very good. Ok dropping off car but a 20” wait for return of vehicle.
Mr Gillies
Novotel Heathrow T2 & T3
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4 out of 5
Hotel and food good but been sent a bill for parking pounds from parking eye after having parking included in price at Novotel heathrow
Mr Taylor
Novotel Heathrow T2 & T3
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4 out of 5
Great hotel and parking as smooth and efficient as ever. Highly rated
Mr Thomas
Moxy
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5 out of 5
Over night parking was included, but car park tried to rip me off and pay again, saying parking was nothing to do with hotel, I surspect hotel knowns this as well
Mr Sellex
Moxy
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1 out of 5
Slight difficulty finding the representative in the lift lobby ( he looked at us as though we were aliens from Mars!), had to ask for directions to Premier Inn as not apparent, but after that everything went smoothly
Mrs Hill
Premier Inn
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5 out of 5
The hotel was great with lovely staff, and a comfortable room.
Mrs Warne
Premier Inn
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5 out of 5
I have just received a Parking Charge Notice for my 'Stay with Parking' at the Marriott Hotel at Heathrow. I am attempting to resolve this but it indicates a failure in co-ordination between yourselves and the hotel and the parking company. Needless to say this is taking time.
Mr Seeley
London Heathrow Marriott Hotel
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4 out of 5
Everything went smoothly and the hotel were excellent.
Mrs Drury
London Heathrow Marriott Hotel
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5 out of 5
THE HOTEL WAS 15 MILES FROM THE AIRPORT. WAS A TERRIVBLE EXPERIENCE. NEARLY MISSED THE FLIGHT. DIDNT USE THE MEET AND GREET AT ALL
Mr Taylor
Holiday Inn Shepperton
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1 out of 5
The hotel was good but the meet and greet was appalling. Why ask for you return flight number and time of arrival when they only go for your vehicle when you call after going through baggage reclaim. We waited over half an hour for our car to be delivered. It would have been quicker to use the long term car park and catch the bus. An extremely poor service. Not recommended,
Mrs Evans
Holiday Inn Shepperton
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1 out of 5
Excellent all round service, nice dinner and breakfast at the hotel and car was waiting for us at the meet and greet on level 4 as expected
Mr Jones
Premier Inn T5
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5 out of 5
The hotel was ok. But when we took the car to meet and greet the man who was working there didn’t know what he was doing and was rude
Mrs Macbryde
Premier Inn T5
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5 out of 5