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(4 star hotel)
£55.00*
room-only
1.9 miles
from the airport
8.6/10
customer rating

It's tellingly good at the Novotel

Showing 1 - 10

Reviews for Novotel

  • Average customer rating: 9 out of 10
  • Number of reviews: 227

Very unhappy with the service we received, or more like lack of service! We booked a hotel with parking near T3 at Heathrow. After a long day at work and then a 2 and a half hour drive to Heathrow we arrived at the Novotel to find it full of immigrants! No one had informed us that this was the case and we had been moved to another hotel. When we arrived at the next hotel (Marriot Courtyard) I checked we had a booking for the parking as they didn't appear to have many parking spaces. The answer was no, I had to take my car back to the Novotel to park it while we were away! If you had contacted me to re-arrange the hotel I would have been quite happy but you made absolutely no attempt to let me know of the changes. Unlikely to use holiday Extras again.

1 out of 10Novotel Heathrow T2 & T3

You changed my hotel a few day before I flew. I was told everything would be the same. On arrival my parking was still in the original hotel. I had to drive there and they paid for a taxi back for me. My room upgrade and pre-paid food was not transferred to the new hotel. I had to spend 50 minutes on a chat line with you to get a refund. Altogether with dropping off the car an hour and a half of my time wasted due to poor service from you.

5 out of 10Novotel Heathrow T2 & T3

Had to have hotel changed at last minute which was an inconvenience but ok. Car parking remained as before which wasn’t initially clear. Sent to a Marriott which was very good. Ok dropping off car but a 20” wait for return of vehicle.

8 out of 10Novotel Heathrow T2 & T3

This Hotel stay and parking was advertised with a shuttle bus to the airport. This was not the case so I was forced to use a Taxi both ways.

6 out of 10Novotel Heathrow T2 & T3

Support has been excellent, cannot wait to be using you agai

10 out of 10Novotel Heathrow T2 & T3

Easy to find, check in and car parking

10 out of 10Novotel Heathrow T2 & T3

Easy to find, check in and car parking

10 out of 10Novotel Heathrow T2 & T3

Novotel London Heathrow Airport Lovely modern hotel, great rooms and breakfast will stay here again

9 out of 10Novotel Heathrow T2 & T3

Novotel London Heathrow Airport Lovely modern hotel, great rooms and breakfast will stay here again

9 out of 10Novotel Heathrow T2 & T3

Our room was in need of renovation, sofa cover ripped, carpet very old. Not what I would expect in a 4 star hotel Bed comfortable Good breakfast choices (I only had continental)

6 out of 10Novotel