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Heathrow lounge wins award

Airline Virgin Atlantic’s lounge at Heathrow airport has been named as Best Clubhouse in the international awards voted for by Virgin customers.

The awards are voted for by customers of Virgin Group travel companies, including Virgin Atlantic, Virgin Holidays, Virgin Blue, Virgin Nigeria, and the new US domestic airline, Virgin America.

This is the third time in a row that Virgin Atlantic’s Heathrow lounge has won the Best Clubhouse award since the awards started in 2005. The awards recognise excellence in customer service across all the Virgin Group travel companies.

The new Upper Class Wing at Heathrow Terminal 3 gives Virgin Atlantic passengers access to the Clubhouse lounge within around 10 minutes of arriving at the terminal. As well as the usual complimentary food and drinks, the Heathrow Clubhouse also has full spa facilities.

Passenger comments about the Heathrow Clubhouse included “a haven away from the hustle of the main terminal” and “truly the only way to start a flight”.

Other awards for Virgin Atlantic included Best Airport Team for the Virgin staff at Las Vegas airport. They were praised for their customer service, “often having to deal with tricky situations whilst maintaining incredible professionalism”.

The Virgin Atlantic teams at Heathrow airport and Orlando airport were also highly rated by passengers, along with the Virgin Blue team at Sydney airport.

Written by: Nick Purdom