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Holiday Extras Travel Help

Holiday Extras Travel Help

We're here to help all customers affected by planned closure of the M25

Last update: 10th July 2024

Travel disruption caused by planned closure of the M25

The M25 will close between Junction 10 and Junction 11 from 9pm Friday 12 July to 6am Monday 15 July.

From National Highways:

"We're grateful to all drivers who avoided previous closures and completed their journeys in other ways. We urge you to do the same again...If you do travel, expect delays and please leave a lot of extra time for your journey."

Diversion route

The local diversion route is the same for both directions:

Junction 10 to Junction 11

North bound A3 to Painshill Junction, A245 towards Woking, and then A320 to M25 Junction 11.

Junction 11 to Junction 10

A320 south towards Woking, A245 towards Byfleet and Painshill junction, Southbound A3 to Junction 10.

Impact on passengers at Heathrow and Gatwick airports

Passengers flying out of Heathrow or Gatwick from Friday evening, or coming back any time until Mondau, may experience delays.

Junctions 10 and 11 are part of the south-west stretch of motorway, so driving to both Gatwick and Heathrow airports may be more difficult. Diversions will be in place. It may be easier in some cases to use the M25 in the opposite direction and avoid the closure.

Avoiding travel disruptions

If you're flying from Gatwick or Heathrow this weekend and you'd like to minimise the risk of missing your flight, we have airport hotels and airport hotels with parking at both Gatwick and Heathrow.

Customers with a booking and due to travel

Customers with Flextras: Free cancellations bookings can cancel any time up to the booked day and time of travel.

Flextras: Saver customers can cancel for a voucher to use on the same product.

If you need to make any changes your bookings head to your trips page to change dates, times, terminals, parking options, or cancel your booking if you need to.

Customers with questions about a Holiday Extras travel insurance policy who are about to travel can email [email protected]

Customers already abroad

Our support team are fully briefed and are here to assist and guide those abroad and those concerned about their travel plans. Best way to reach them is using our Live Chat service.

Live Chat

Holiday Extras insurance policy holders abroad can email us at [email protected] for advice on making a claim. There are many different considerations to a situation like this and rather than give blanket advice, we'll respond to each query individually.

Links and extra help

BBC news

National Highways

Gatwick Airport

Heathrow Airport