Holiday Extras Travel Help
We're here to help all customers affected by planned closure of the M25
Travel disruption caused by planned closure of the M25
From National Highways:
"We're grateful to all drivers who avoided previous closures and completed their journeys in other ways. We urge you to do the same again...If you do travel, expect delays and please leave a lot of extra time for your journey."
Diversion route
The local diversion route is the same for both directions:
Junction 10 to Junction 11
North bound A3 to Painshill Junction, A245 towards Woking, and then A320 to M25 Junction 11.
Junction 11 to Junction 10
A320 south towards Woking, A245 towards Byfleet and Painshill junction, Southbound A3 to Junction 10.
Impact on passengers at Heathrow and Gatwick airports
Passengers flying out of Heathrow or Gatwick from Friday evening, or coming back any time until Mondau, may experience delays.
Junctions 10 and 11 are part of the south-west stretch of motorway, so driving to both Gatwick and Heathrow airports may be more difficult. Diversions will be in place. It may be easier in some cases to use the M25 in the opposite direction and avoid the closure.
Avoiding travel disruptions
If you're flying from Gatwick or Heathrow this weekend and you'd like to minimise the risk of missing your flight, we have airport hotels and airport hotels with parking at both Gatwick and Heathrow.
Customers with a booking and due to travel
Customers with Flextras: Free cancellations bookings can cancel any time up to the booked day and time of travel.
Flextras: Saver customers can cancel for a voucher to use on the same product.
If you need to make any changes your bookings head to your trips page to change dates, times, terminals, parking options, or cancel your booking if you need to.
Customers with questions about a Holiday Extras travel insurance policy who are about to travel can email [email protected]
Customers already abroad
Our support team are fully briefed and are here to assist and guide those abroad and those concerned about their travel plans. Best way to reach them is using our Live Chat service.
Live ChatHoliday Extras insurance policy holders abroad can email us at [email protected] for advice on making a claim. There are many different considerations to a situation like this and rather than give blanket advice, we'll respond to each query individually.