How do I get in touch

How do I get in touch with Holiday Extras?

If you would like to contact Holiday Extras, there are a few different ways to do it and different contact details depending on wether you have a booking, what product you have booked, are a new customer or if you wish to make a complaint.

Our team is currently operating at reduced hours due to the impact of the Corona virus pandemic, so we would like to request that you try to find the answer you need on our website using the assistance links below first, but if you find you still to speak to somebody, we are here to help via Monday to Friday 0900-2000 or Saturday & Sunday 0900-1700


Live Chat

The best way to contact us at the moment is via our live chat tool. It is free and fast. Click on the link below and, on the next page, enter any relevant details into the box provided. Type in your query and click "Start chat" and a Holiday Extras representative will reply shortly.

Live Chat
By post

By post

You can write to us at this address: Customer Experience Team
Holiday Extras,
CT21 4JF

Please include your booking reference if applicable, and any contact details if you would like us to reply.


By email

You can send us an email. Please include as much information as you can, including your booking reference number and full name. Click on the button below and complete the form. Once done, click 'submit form' at the bottom and your email will be sent to us

Email address: Email us


By phone

You can pick up the phone and give us a ring on this number:

0800 093 5603

Please have any relevant details to-hand, including your booking referene.


For complaints

If you have a complaint, we have a dedicated team to address these and assist when needed. You can contact them using the link below and completing the form on the following page.

If you have a complaint, please contact us using the form here:

Complaints form
Travel Insurance

For Insurance Enquiries

For Travel Insurance enquiries, please have your policy details to-hand and contact us using the form here:

Travel Insurance enquiries

Manage your booking

You can amend or cancel your booking yourself either online or via our app, 24 hours a day. With just a few clicks, you can change dates, times and locations, update your personal details and add money-saving extras.

Weekdays: 9:00am - 5:00pm.
Completely free and fast: we get online within 60 seconds. And convenient: there's no pressure, chat at your own pace. And if you like, we'll email you a transcript of the chat.

How do I get in touch with Holiday Extras?

Currently the best way to get in touch with Holiday Extras is on Live Chat. We are available 9am to 8pm Monday to Friday and 9am-5pm on weekends.You can do this by entering your information and chatting to us via the button below:

Live Chat

Hi. My team of 200 travel advisors and I want to make sure we deliver our promise to you of less hassle, more holiday.

You can quickly reach us by phone, chat or email any day of the week, no matter what the query. Every person here is not only friendly, highly trained and extremely patient but also knows the travel world inside out.

Please remember, our reason for being here is to help you. So thanks for choosing Holiday Extras. And happy travelling."

Ian Copley
Holiday Extras Customer Director

Contact information

Telephone number: 0800 093 5603

Email: Email form

By post:
Customer Experience Team
Holiday Extras,
CT21 4JF

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