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Help & Support
Where will my transfer drop me off?
You'll be dropped off at the address you provided when you booked. If for any reason there is a different drop-off point, we will always contact you before you travel to confirm your drop-off and pick-up locations.
Make sure you check your contact information is up-to-date before you travel.
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Make changes to a booking
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Top 10 Questions:How will the payment show on my bank statement?
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Help and support
How long does it take to get my avios points after booking?
How do I make a claim?
What are your cancellation charges?
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What happens if I arrive earlier or later than booked?